This book identifies and analyzes the various ways in which office automation will have an impact on the future of clerical employment in the banking and insurance industries over the period 1985-2000. By focusing on how office automation could affect both aggregate levels of clerical employment and the nature of clerical tasks, the book offers readers a rich and detailed basis for their thinking and action concerning office automation. It also presents a newly developed forecasting method that can be used by analysts and researchers to investigate in detail the potential effects that rapidly changing technologies could have on work and workers.