This book identifies and analyzes the various ways in which office
automation will have an impact on the future of clerical employment
in the banking and insurance industries over the period 1985-2000.
By focusing on how office automation could affect both aggregate
levels of clerical employment and the nature of clerical tasks, the
book offers readers a rich and detailed basis for their thinking
and action concerning office automation. It also presents a newly
developed forecasting method that can be used by analysts and
researchers to investigate in detail the potential effects that
rapidly changing technologies could have on work and workers.
General
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