Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits. From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.

Angels of the Anasazi A young man awakens one day in a strange new land with no memory of who he was or how he got there. He traveled days in the canyons until found by the people who inhabit this land and welcomed him as an Angel from their legends. Over time, he finds that he has special skills and a strange protector. The mystery of those who came before leads him to the Priests whose sacred prayer rituals reveal more. His search for the truth convinced the stone masons to tell him their ancient secrets. The love for a beautiful maiden leads to decisions he must make about his future on this world. The leaders of the empire embrace his advanced knowledge yet some tried to kill him. When the ancient stories finally come together, he begins a quest to find the final amazing piece of the puzzle.

Refreshed and updated With an all-new preface and additional material, Mitchell's HUG YOUR CUSTOMERS continues to bring customer service to a whole new level. Includes new passages on how, in the thicks of the recession, he purchased a bankrupt company and transformed it into a raging success from 3,000 miles away.
A master of customer service reveals his secrets for developing long lasting business relationships and customer loyalty by making business personal.
Hug Your Customers is about customer service and how Jack Mitchell has practiced it by extending "hugs"--unexpected extras, from knowing each customers name, along with their family members and clothing preferences to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension "Shop at Mitchells"). Mitchell looks at sales as being about something other than the product. You're not selling clothing, you're selling the relationship. That's why on Saturdays, many people come to Mitchell's just to see what's going on. In the summer, he's giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse's and kids' names, clothing preferences and last purchase. Jack Mitchell is a natural story teller and his folksy, homespun style will appeal and educate.
There are several stories that Jack will tell that illustrate these kinds of hugs that exemplify outstanding customer service. Chapters include:

Hugging 101 The Three E's From Three Suits to Three Thousand Pick Your Game The Big Secret Everybody Gets It, Everybody Does It Game Day You Train Dogs, You Educate People I Love Mistakes The Power of New The Formula

In Subconscious Journeys, Jack Mitchell explores the human mind and its connection to life, death, disease, and the probability of extended life. Most diseases, if not all, are formed and intensified through repressed fears that form emotional barriers within the subconscious mind. Lifestyles are then conscientiously directed and enforced within the conscious mind through the growing emotional needs of the personality. Subconscious Journeys is a study of the human mind. The mind is divided into four parts: the conscious, the subconscious, the conscience, and the personality. The conscious mind allows people to knowingly initiate outer body movements and make decisions. Unfortunately, age and strong emotions, augmented by repetitious repressed fears and traumas, alter what the conscious mind has control over in regards to reasoning ability. As a result, the repressions are stored within the subconscious and form emotional barriers that disrupt conscious activity. Another part of the mind, the conscience, controls the inner workings of various parts of the body such as the heart, spleen, liver, and so on. It speaks to us in dreams and frequently communicates to the conscious during traumatic situations. People can communicate with it during therapeutic sessions by using the primary hand and labeling the four fingers as "yes," "no," "maybe," and "I won't answer." When asked specific questions regarding their repressed fears and emotions, the conscience will respond with the involuntary movement of one of the four labeled fingers. The personality is formed mostly by the time individuals are about nine or ten years old. It is formed through fearful traumas, the emulation of loved ones' behavior, and joyful experiences. Ultimately, Subconscious Journeys addresses how the four parts of the mind function and adapt as we deal with the inherent changes in life.

A thrilling retelling of the Star Wars saga in the style of classic epic poetry "I look not to myself but to the Force, In which all things arise and fall away." Journey to a galaxy far, far away like never before-through lyrical verse and meter. Like the tales of Odysseus and Beowulf, the adventures of Luke Skywalker, Han Solo, Princess Leia, Jyn Erso, Obi-Wan Kenobi, Darth Vader, and the Emperor are fraught with legendary battles, iconic heroes, fearsome warriors, sleek ships, and dangerous monsters. Beginning with Rogue One's rebel heist on Scarif to secure the plans to the Death Star and continuing through the climax of Return of the Jedi, author Jack Mitchell uses the ancient literary form of epic poetry to put a new spin on the Star Wars saga. Punctuated with stunning illustrations inspired by the terracotta art of Greek antiquity, The Odyssey of Star Wars: An Epic Poem presents the greatest myth of the 20th century as it would have been told nearly 3,000 years ago.

Much as an ancient hymnist carries a familiar subject into new directions of song, the contributors to "A Californian Hymn to Homer" draw upon Homeric scholarship as inspiration for pursuing new ways of looking at texts, both within the Homeric tradition and outside it. This set of seven original essays, accompanied by a new translation of the Homeric "Hymn to Apollo," considers topics that transcend traditional generic distinctions between epic and lyric, choral and individual, performed and literary. Treating subjects ranging from Aeschylus' reception of Homeric anger to the representation of mantic performance within Early Islamic texts, the collection presents a selection of imaginative critical work done on the West Coast by scholars of antiquity.

Whistleblowing: Law and Practice is the leading reference work on whistleblowing law and practice in England and Wales, offering up-to-date, practical guidance on the key issues that arise in practice, and making use of checklists and worked examples. The book provides comprehensive coverage of the protection given to whistleblowers by the Employment Rights Act and other legislation, and the way in which the European Convention on Human Rights affects the approach to statutory interpretation. It also provides a detailed survey of the principles of the common law and equity as they relate to whistleblowing, and the interface between copyright and defamation law and whistleblowing. The 4th edition of Whistleblowing: Law and Practice provides analysis of judgements made since the previous edition, including the Supreme Court judgements on Royal Mail Group Ltd v Jhuti and Gilham v Ministry of Justice, and Court of Appeal judgements on Kilraine v London Borough of Wandsworth and International Petroleum Ltd and others v Osipov and other. The book also includes changes to NHS and EU legislation regarding whistleblowing.

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more. In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell's clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service-but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming. You don't have to hug your customers literally, of course. Mitchell's personal approach to customer service involves a simple 5-stage process that anyone can master: 1st Stage: Making the ConnectionLearn how to make a great first impression that engages customers immediately-and keeps them coming back again and again. 2nd Stage: Decoding the MissionLook for easy-to-read tells to determine what each customer wants-and what you need to do to make him or her happy. 3rd Stage: Show and ShareInstead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product. 4th Stage: Allowing the BuyAdopt a warm, relaxed manner to gradually establish trust, gently convince the customer-and ultimately close the deal. 5th Stage: The Kiss GoodbyeJust as important as first impressions, make a strong lasting impression that makes each customer feel valued, special, and delighted. The Extra Stage: One for Good MeasureTake that extra step to follow up on your customers, build on your connections, and make them your customers for life. These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell's tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You'll learn how to be a better listener so you can anticipate your customer's every need. You'll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you'll be able to close the deal and make that sale in a relaxed friendly manner that people will love. It's a win-win-win for you, your customers, and your business. It's Selling the Hug Your Customers Way.

First cumulative supplement to the 3rd Edition now available: http://bit.ly/2t1OxGO This book provides a detailed survey of the law relating to public interest disclosure. It examines how the system has developed since the coming into force of the Public Interest Disclosure Act 1998 (PIDA), and provides up-to-date practical guidance on the key issues that arise in practice. Analysing the legal framework in the area, both under PIDA and the disparate sources of law that can apply, it provides in-depth commentary on case law and legislative developments. It examines the structure of PIDA, litigation procedure and remedies under the Act, data protection, confidentiality, copyright, defamation issues, and the Human Rights Act 1998, as well as the contractual and fiduciary duties of employees, statutory obligations (both regulatory and criminal), and the Corporate Governance Codes. Since the publication of the second edition, there have been many developments in the area, including substantial procedural amendments for Employment Tribunals, major legislative changes brought in by the Enterprise and Regulatory Reform Act 2013 (ERRA) (the first major legislative change since the Public Interest Disclosure Act 1998), and the introduction of The Public Interest Disclosure (Prescribed Persons) Order 2014 SI 2014/2148 which now lists over 60 prescribed persons to whom a disclosure may be made. Written by an author team with extensive experience in the area, and making use of checklists and worked examples, this book is an essential reference work for employment practitioners dealing with cases involving public interest disclosure issues. It will also be of interest to private and public sector employers seeking guidance on whistleblowing procedures and policies.

ALIENS, THE BEGINNING HOW DID WE GET HERE? - CANCER: WILL WE FIND A CURE? - THE LIGHT AT THE END OF THE TUNNEL - GLOBAL WARMING - ANALYSING THE BIBLE: THE OLD TESTAMENT - ANALYSING THE BIBLE: THE NEW TESTAMENT - THE END OF THE WORLD: HOW WILL IT END? "Let me begin, by asking you to answer a simple question...do you think in this vast universe of ours, that we are the only intelligent life, or are we all alone?" ..."First it was aerosol cans, that was causing global warming, so a substance in these cans was removed, but to no avail, it was still happening, so then it was petrol, and car injection systems were modified to emit less carbon, however this also didn't work..." ..."Moses came down Mount Sinai with two stones, with five of the rules of life on each one, but, what happened to these two tablets of stone?

Angels of the Anasazi A young man awakens one day in a strange new land with no memory of who he was or how he got there. He traveled days in the canyons until found by the people who inhabit this land and welcomed him as an Angel from their legends. Over time, he finds that he has special skills and a strange protector. The mystery of those who came before leads him to the Priests whose sacred prayer rituals reveal more. His search for the truth convinced the stone masons to tell him their ancient secrets. The love for a beautiful maiden leads to decisions he must make about his future on this world. The leaders of the empire embrace his advanced knowledge yet some tried to kill him. When the ancient stories finally come together, he begins a quest to find the final amazing piece of the puzzle.

In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy--and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset--great employees