All organisations need to respond to the challenges within today's highly competitive global economy. Business analysts are at the forefront of these responses, enabling the development of practical, creative and financially sound solutions that address business problems and grasp new opportunities. The fourth edition of this bestselling publication provides comprehensive guidance for business analysts, encompassing the essential concepts, frameworks and techniques needed to provide professional business analysis services. Key topics covered include the strategic context, investigating business situations, managing stakeholders, improving processes and defining requirements. New topics in this edition include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking.

Business analysis is about identifying business needs and formulating workable solutions to business problems. It requires the widest possible array of tools and the professional ability to use each one when and where it is needed. This new edition provides a comprehensive single source of 123 business analysis techniques, offering practical guidance on how and when to apply them within a clear BA service framework. This book complements Business Analysis, also published by BCS.

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today's business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.

Systems development is the process of creating and maintaining information systems, including hardware, software, data, procedures and people. It combines technical expertise with business knowledge and management skill. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide. It discusses key elements of systems development and is the only textbook that supports the BCS Certificate in Systems Development.

Cadle and Yeates: Project Management for Information Systems, 5th Edition

A refreshingly readable, realistic and relevant view of project management within the context of information systems.

This comprehensive and practical book is an excellent starting point for any practicing project managers or students of Project Management for Information Systems, whether they are from a computing or a business background, at undergraduate or masters level.

In this book, the practical perspective and industry experience of the authors complements the clear explanation of project management theory and methodologies. The authors strike a good balance covering both the mechanics of project management and the human factors involved including plentiful case studies and exercises as well as good and bad examples from real life, these help the reader to put the theory into context and into practice.

This fifth edition has new material on:

• development life-cycles and approaches (including agile approaches)
• different types of IS projects and how to manage them
• implementing change through information systems
• updated coverage of leadership and management.

"Project Management for Information Systems "is all you need to plan every aspect of an IS project and ensure that it is implemented on time, within budget and to quality standards.

"'A refreshing and comprehensive text that gives an excellent and well balanced insight in project management, focusing on the most valuable resource in any project, supporting the people involved.'"

"Thor E. Hasle, Ass. Professor and Vice-Dean at Oslo University College"

"'This is an excellentstarting point: a practical down-to-earth and comprehensive guide to many facets of IS project management. Cadle and Yeates draw on a wealth of experience in running projects, offering a unique combination of a refreshing approach to the subject and the detailed insights from the trenches. Overall, a truly valuable book for both students and learning practitioners.' "

"Professor Darren Dalcher, Professor of Software Project Management, Middlesex University"

A Lecturer's Manual and PowerPoint slides are available to Lecturers online at www.pearsoned.co.uk/cadle.