The Human Touch - Personal skills for professional success (Paperback, New)

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today's business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.

General

Imprint:	BCS, The Chartered Institute for IT
Country of origin:	United Kingdom
Release date:	December 2012
First published:	2012
Authors:	Philippa Thomas • Debra Paul • James Cadle
Dimensions:	244 x 170 x 14mm (L x W x T)
Format:	Paperback
Pages:	256
Edition:	New
ISBN-13:	978-1-906124-91-5
Categories:	Books > Health, Home & Family > Self-help & practical interests > Advice on careers & achieving success Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Business & management > Business communication & presentation > General
LSN:	1-906124-91-4
Barcode:	9781906124915

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