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The growing social and economic significance of expertise is
reflected in popular suggestions that we are moving into a
post-industrial 'knowledge society'. The subject of expertise is
becoming recognised in a range of scholarly disciplines ranging
from science and technology, psychology, computing and artificial
intelligence through to management and organisational behaviour.
Exploring Expertise brings together some of these diverse
understandings of the character and implications of expertise, and
demonstrates through a set of empirical case studies how expertise
means different things to different groups, how it is constructed
differently in different settings, and the consequences of this
process for relations between 'members' of the knowledge society
and those 'on the outside'. The book includes case study material
ranging from a hospital ward to a factory to a nuclear weapons
facility.
The growing social and economic significance of expertise is
reflected in popular suggestions that we are moving into a
post-industrial 'knowledge society'. The subject of expertise is
becoming recognised in a range of scholarly disciplines ranging
from science and technology, psychology, computing and artificial
intelligence through to management and organisational behaviour.
Exploring Expertise brings together some of these diverse
understandings of the character and implications of expertise, and
demonstrates through a set of empirical case studies how expertise
means different things to different groups, how it is constructed
differently in different settings, and the consequences of this
process for relations between 'members' of the knowledge society
and those 'on the outside'. The book includes case study material
ranging from a hospital ward to a factory to a nuclear weapons
facility.
Retail financial services is a sector in which technological change
- and in particular information technology (IT) - has become
critically important. This book looks at how firms develop a
strategic approach to IT in this sector. In the authors' view this
hinges on the ability to integrate detailed technological expertise
with wider organizational and marketing goals - the "management of
expertise".
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