IBM was the world’s leading provider of information technologies for much of the twentieth century. What made it so successful for such a long time, and what lessons can this iconic corporation teach present-day enterprises? James W. Cortada—a business historian who worked at IBM for many years—pinpoints the crucial role of IBM’s corporate culture. He provides an inside look at how this culture emerged and evolved over the course of nearly a century, bringing together the perspectives of employees, executives, and customers around the world. Through a series of case studies, Inside IBM explores the practices that built and reinforced organizational culture, including training of managers, employee benefits, company rituals, and the role of humor. It also considers the importance of material culture, such as coffee mugs and lapel pins. Cortada argues that IBM’s corporate culture aligned with its business imperatives for most of its history, allowing it to operate with a variety of stakeholders in mind and not simply prioritize stockholders. He identifies key lessons that managers can learn from IBM’s experience and apply in their own organizations today. This engaging and deeply researched book holds many insights for business historians, executives and managers concerned with stakeholder relations, professionals interested in corporate culture, and IBMers.

This book studies how a technological innovation -- in this case the computer -- progresses from its origin as an idea in someone's mind to its eventual manifestation as a useable and marketable consumer product.

This book studies how a technological innovation -- in this case the computer -- progresses from its origin as an idea in someone's mind to its eventual manifestation as a useable and marketable consumer product.

The computing technology on which we are now so dependent has risen to its position of ascendency so rapidly that few of us have had the opportunity to take a step back and wonder where we are headed. This book urges us to do so. Taking a big-picture perspective on digital technology, Living with Computers leads the reader on a whistle-stop tour of the history of information and information technology. This journey culminates in a deep exploration into the meaning and role of computers in our lives, and what this experience might possibly mean for the future of human society - and the very existence of humanity itself. In the face of the transformative power of computing, this book provokes us to ask big questions. If computers become integrated into our bodies, merging with the information processing of our very DNA, will computing help to shape the evolution of biological life? If artificial intelligence advances beyond the abilities of the human brain, will this overturn our anthropocentrism and lead to a new view of reality? Will we control the computers of the future, or will they control us? These questions can be discomforting, yet they cannot be ignored. This book argues that it is time to reshape our definition of our species in the context of our interaction with computing. For although such science-fiction scenarios are not likely to happen any time soon - and may, in fact, never happen - it is nevertheless vital to consider these issues now if we wish to have any influence over whatever is to come. So, humans, let's confront our possible destiny! James W. Cortada is a Senior Research Fellow at the Charles Babbage Institute at the University of Minnesota. He holds a Ph.D. in modern history and worked at IBM in various positions for 38 years, including in IBM's management research institute, The IBM Institute for Business Value (IBV). He is the author of over a dozen books on management, and nearly two dozen books on the history of information technology. These include the Springer title From Urban Legends to Political Fact-Checking: Online Scrutiny in America, 1990-2015 (with William Aspray).

Before the Computer fully explores the data processing industry in the United States from its nineteenth-century inception down to the period when the computer became its primary tool. As James Cortada describes what was once called the "office appliance industry," he challenges our view of the digital computer as a revolutionary technology. Cortada interprets reliance on computers as a development within an important segment of the American economy that was earlier represented largely by such instruments as typewriters, tabulating machines, adding machines, and calculators. He also describes how many of the practices of the office appliance industry evolved into those of the computer world. Drawing on previously unavailable industry archives, the author adds to our understanding of IBM's early history and offers short corporate histories of firms that include NCR, Burroughs, and Remington Rand. Focusing on the United States but also including comparative material on Europe and Asia, Before the Computer will be a unique source of knowledge about the companies that built office equipment and their enormous impact on economic life. Originally published in 1993. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

Before the Computer fully explores the data processing industry in the United States from its nineteenth-century inception down to the period when the computer became its primary tool. As James Cortada describes what was once called the "office appliance industry," he challenges our view of the digital computer as a revolutionary technology. Cortada interprets reliance on computers as a development within an important segment of the American economy that was earlier represented largely by such instruments as typewriters, tabulating machines, adding machines, and calculators. He also describes how many of the practices of the office appliance industry evolved into those of the computer world. Drawing on previously unavailable industry archives, the author adds to our understanding of IBM's early history and offers short corporate histories of firms that include NCR, Burroughs, and Remington Rand. Focusing on the United States but also including comparative material on Europe and Asia, Before the Computer will be a unique source of knowledge about the companies that built office equipment and their enormous impact on economic life. Originally published in 1993. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

This book tells the story of how information evolved since the mid-nineteenth century. It argues that information increased in quantity, became more specialized by discipline (e.g., mathematics, science, political science), and more organized. Information increased in volume due to a series of innovations, such as the electrification of communications and the development of computers, but also due to the organization of facts and knowledge by discipline, making it easier to manage and access. I do this by looking at what major disciplines have done to shape the nature of modern information, devoting chapters to the most obvious ones. I argue that understanding how some features of information evolved is useful for those who work in subjects that deal with their very construct and application, such as computer scientists and those exploring social media and, most recently, history. The book continues my more than twenty years of studying how information became a central feature of modern society, building on prior books I have written, most notably as a sequel to All the Facts: A History of Information in the United States since 1870 (OUP, 2016) and Building Blocks of Society: History, Information Ecosystems, and Infrastructures (R&L, 2021).

This book describes the origins of early regionalism in the Iberian Peninsula by describing the emergence of Catalonia as a distinct society and kingdom. It provides a political history of the region from the earliest times to 1035. It argues that political and social regionalism in Europe dates back by some two thousand years and that issues raised in the Middle Ages continue to affect modern Spanish politics.

A guide to information as the transformative tool of modern business. While we have been preoccupied with the latest i-gadget from Apple and with Google's ongoing expansion, we may have missed something: the fundamental transformation of whole firms and industries into giant information-processing machines. Today, more than eighty percent of workers collect and analyze information (often in digital form) in the course of doing their jobs. This book offers a guide to the role of information in modern business, mapping the use of information within work processes and tracing flows of information across supply-chain management, product development, customer relations, and sales. The emphasis is on information itself, not on information technology. Information, overshadowed for a while by the glamour and novelty of IT, is the fundamental component of the modern corporation. In Information and the Modern Corporation, longtime IBM manager and consultant James Cortada clarifies the differences among data, facts, information, and knowledge and describes how the art of analytics has all but eliminated decision making based on gut feeling, replacing it with fact-based decisions. He describes the working style of "road warriors," whose offices are anywhere their laptops and cell phones are and whose deep knowledge of a given topic becomes their medium of exchange. Information is the core of the modern enterprise, and the use of information defines the activities of a firm. This essential guide shows managers and employees better ways to leverage information-by design and not by accident.

This book studies authenticity, which is a kind of truth to self, through the study of heritage tourism. When a heritage site is inauthentic, it leads to misinformation. Tourism scholars have been studying authenticity for about 50 years, and this book draws upon the theories and approaches of tourism studies to understand better misinformation, which has become a major topic of study since the US presidential elections in 2016. The book includes a discussion of common-sense and academic notions of authenticity, surveys a half century of scholarship on authenticity, and provides three case studies of heritage tourism sites: Lindsborg, KS (known as Little Sweden, USA), Colonial Williamsburg in Virginia, and the Gettysburg battlefield in Pennsylvania.

How rumors, lies, and misrepresentations shaped American history After the election of Donald Trump as president, people in the United States and across large swaths of Europe, Latin America, and Asia engaged in the most intensive discussion in modern times about falsehoods pronounced by public officials. Fake facts in their various forms have long been present in American life, particularly in its politics, public discourse, and business activities – going back to the time when the country was formed. This book begins explores the long tradition of fake facts, in their various guises, in American history. It is one of the first historical studies to place the long history of lies and misrepresentation squarely in the middle of American political, business, and science policy rhetoric. In Fake News Nation, James Cortada and William Aspray present a series of case studies that describe how lies and fake facts were used over the past two centuries in important instances in American history. Cortada and Aspray give readers a perspective on fake facts as they appear today and as they are likely to appear in the future.

The history of information is a rapidly emerging new subfield of history. Historians are identifying the issues they need to examine, crafting novel research agendas, and locating research materials relevant to their work. Like the larger world around them, historians are discovering what it means to live and work in a world that increasingly sees itself as an information society. Long a discussion point among sociologists, economists, political leaders, and media experts, historians are integrating their methods and research into the larger conversation. This book proposes a way to look at the history of information and to history as a whole that is simultaneously relevant to observers in other disciplines and familiar to historians of business, economics, sociology and technology. The author presents that advocacy in two ways: with theoretical and historiographical discussions of what information ecosystems and infrastructures are and their value for this kind of research, second, through a range of case studies applying those concepts. The wide range of case studies is purposeful in demonstrating the applicability of the ideas presented in the early methodological chapters. Themes mentioned in each of the early chapters are consistently applied in all subsequent chapters. This book breaks from the more traditional historiography of book history, sociological and philosophical discussions about knowledge and society. The first two chapters focus on the craft of the historian in this new field, better known as historiography and methods. Subsequent chapters are case studies, showing what results when a historian writes about ecosystems and infrastructures, moving our discussion from theory to practice. The book is an important and substantive contribution to this new subfield, an essential primer, as well as a major statement for all historians on how next to evolve their craft.

All the Facts presents a history of the role of information in the United States since 1870, when the nation began a nearly 150-year period of economic prosperity and technological and scientific transformations. James Cortada argues that citizens and their institutions used information extensively as tools to augment their work and private lives and that they used facts to help shape how the nation evolved during these fourteen decades. He argues that information's role has long been a critical component of the work, play, culture, and values of this nation, and no more so than during the twentieth century when its function in society expanded dramatically. While elements of this story have been examined by thousands of scholars--such as the role of radio, newspapers, books, computers, and the Internet, about such institutions as education, big business, expanded roles of governments from town administration to the state house, from agriculture to the services and information industries--All the Facts looks at all of these elements holistically, providing a deeper insight into the way the United States evolved over time. An introduction and 11 chapters describe what this information ecosystem looked like, how it evolved, and how it was used. For another vast layer of information about this subject the reader is directed to the detailed bibliographic essay in the back of this book. It includes a narrative history, case studies in the form of sidebars, and stories illustrating key points. Readers will find, for example, the story of how the US postal system helped create today's information society, along with everything from books and newspapers to TV, computers, and the Internet. The build-up to what many today call the Information Age took a long time to achieve and continues to build momentum. The implications for the world, and not just for the United States, are as profound as any mega-trend one could identify in the history of humankind. All the Facts presents this development thoroughly in an easy-to-digest format that any lover of history, technology, or the history of information and business will enjoy.

No technology seems to have spread so fast around the world in such a short period of time as computers. It was a phenomenon that predated the arrival of the Internet and that began to change how businesses, governments, and whole societies functioned. The diffusion of information technologies occurred in dozens of countries all over the world with fascinating similarities and differences.
In this book, historian James W. Cortada provides the first world-wide history of how computers appeared and were used in North America, all of Europe, and in most of Asia in barely a half century. He explores the causes of diffusion, arguing that more than the technology itself, other conditions were required for the spread of computers, such as standards of living, education, the Cold War, and globalization of the economy. He argues that these technologies are the glue that hold together today's economies and are propelling increases in the quality of life of over a billion people moving into the middle class.
Based on archival and secondary research, extensive use of economic data, and detailed country case studies of over a dozen nations, Cortada tells the history of how computers were discovered, invented, built, and used, and the consequences for whole regions. This is the first attempt by any expert to write a global history of information technologies, and specifically, about how these spread. It is economic and business history, but also a guide to those who want to understand what is happening today in such nations as India, China, and other emerging economies as the Computer Revolution continues. He has insights for historians, economists, public officials, and business executives.

This book makes the startling case that North Americans were getting on the "information highway" as early as the 1700's, and have been using it as a critical building block of their social, economic, and political world ever since.

By the time of the founding of the United States, there was a postal system and roads for the distribution of mail copyright laws to protect intellectual property, and newspapers, books, and broadsides to bring information to a populace that was building a nation on the basis of an informed electorate. In the 19th century, Americans developed the telegraph, telephone, and motion pictures, inventions that further expanded the reach of information. In the 20th century they added television, computers, and the Internet, ultimately connecting themselves to a whole world of information.

From the beginning North Americans were willing to invest in the infrastucture to make such connectivity possible. This book explores what the deployment of these technologies says about American society. The editors assembled a group of contributors who are experts in their particular fields and worked with them to create a book that is fully integrated and cross-referenced.

This comprehensive overview of the history of computing and its industry, and of commercial applications of the computer also outlines the history of how computing operations were managed within American companies. Based on extensive research in the contemporary business literature, this work is one of the few which looks at computing as business history, and it is the first to look at the broad scope of computing from the perspective of the business historian. The work is also directed at business managers to help them appreciate and understand the uses of the computer in their firms.

Covering over 40 industries and dozens of applications, this is the first bibliography on the history of computer applications. After an introductory essay on the history of applications, the volume is divided into two time periods and includes over 1,600 entries, arranged by application and industry. Users will find sections on such fields as higher education, manufacturing, law enforcement, accounting, space travel, ATMs, artificial intelligence, banking, and trucking. Entries are annotated to describe their content and, when appropriate, their historical significance.

Compiled by a historian for other historians and economists, the bibliography draws on the entire spectrum of contemporary and historical literature: books, user's guides, trade journals, industry publications, technology and scholarly magazines and journals, and newsletters, including both American and European sources. As the author of several books on information processing and a member of the IBM Corporation, Cortada is in a good position to pick the historically significant literature for inclusion in this bibliography.

Complementing the author's 1990 bibliography, A Bibliographic Guide to the History of Computing, Computers, and the Information Processing Industry, this bibliography provides 2,500 new citations, covering all significant literature published since the late 1980s. It includes all aspects of the subject--biographies, company histories, industry studies, product descriptions, sociological studies, industry directories, and traditional monographic histories--and covers all periods from the beginnings to the personal computer. New to this volume is a chapter on the management of information processing operations, useful to both historians and managers of information technology. Together with the earlier bibliography, this work provides the most comprehensive bibliographic guide to the history of computers, computing, and the information processing industry. The organization of the book follows that of the earlier work, with the addition of the new chapter on the management of information processing. All entries are new to this volume. Titles are annotated, and each chapter begins with a short introduction. A full table of contents and author and subject indexes enhance accessibility to the material.

Designed as a companion to the acclaimed "Spain in the Twentieth-Century World" (Greenwood Press, 1980), this volume is a survey of 19th-century Spanish diplomacy. Although the 19th century is often considered highly fragmented in Spanish history, this distinguished set of writers shows that insofar as diplomacy goes, Spain has followed very consistent lines of activities throughout the century. Spaniards have attempted to use diplomacy to further national and international objectives with mixed results. This study adds insight into the national political affairs of Spain while dealing directly with the events of such regions as North Africa, Santo Domingo, Mexico, the United States, Portugal, France, Great Britain, Chile, and Peru. It is also an important contribution to the diplomacy of the 19th-century, post-Napoleonic Mediterranean world.

The history of the computer, and of the industry it spawned, is the latest entrant into the field of historical studies. Scholars beginning to turn their attention to the subject of computing need James Cortada's "Archives of Data Procesing History" as a brief introduction to sources immediately available for investigation. Each essay provides an overview of a major government, academic, or industrial archival collection dealing with the history of computing, the industry, and its leaders and is written by the archivist/historian who has worked with or is responsible for the collection.

The archives give practical information on hours, organization, contacts, telephone numbers, survey of contents, and assessments of the historical significance of the collections and their institutions. Reference and business librarians will definitely want to add this volume to their collections. Those interested in the history of technology, the business history of the industry, and the history of major institutions will want to consult it.

As millions of people have been exposed to computing through the tremendous growth of microcomputers, there has developed an increasing appreciation of the history of data processing, which dates back many decades before the arrival of the computer. Stretching back to at least the 1860s, such early technologies as adding machines, punch cards, and the office appliance industry are now being recognized for their place in the history of the information processing industry. This work brings together a comprehensive list of sources that offer a general introduction to the literature of the industry. Divided into nine chapters covering topics and historical periods, the bibliography provides an annotated list of published materials describing both the history of the industry and significant items of general interest. Each chapter is introduced with a short review of historically important issues and comments on the literature, and contains contemporary publications as well as more recent material. To give the work a continuing usefulness, ongoing publications, such as computer magazines, are highlighted. Entries are grouped under nearly 100 subheadings, covering such material as contemporary descriptions of hardware and software of the past, seminal technical papers, industry surveys, programming languages, significant individuals and companies, and the role of Japan and microcomputing. All citations are annotated with a brief summary of either the work's contents or its historical importance, while two indexes provide both subject references and author citations. This bibliography will be an important reference source for courses in the history of data processing and business history, and auseful addition to public, college, and university libraries.

This dictionary offers a ready reference to the biographies of more than 160 individuals prominent in the history of data processing. It includes scientists, engineers, government officials, executives of major computer manufacturing companies, and users of data processing technology, and extends in time from antiquity through the 1980s. In an attempt to inform readers at all levels of specialization, the volume gives basic information to the general reader while providing reference materials that will serve the specialist as a starting point for further research.

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"Taken together, these volumes offer access to more than 400 entries on all aspects of data processing. They chronicle the history of those individuals and organizations that have contributed to the evolution of data processing over the past two decades, and jointly form a reference work that has no present parallel in the applied sciences." Choice