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In 1984, Working Group 8.2 of the International Federation for
Information Processing (IFIP) threw down the gauntlet at its
Manchester conference, challenging the traditionalist orthodoxy
with its uncommon research approaches and topics. Manchester 1984,
followed by research methods conferences in Copenhagen (1990) and
Philadelphia (1997), marked the growing legitimacy of the
linguistic and qualitative turns in Information Systems research
and played a key role in making qualitative methods a respected
part of IS research. As evidenced by the papers in this volume,
Working Group 8.2 conferences showcase fresh thinking, provocative
sessions, and intellectual stimulation. The spirited, at times
boisterous, and always enlivening debate has turned WG8.2
conferences into life-changing and discipline-changing
inspirational events.
Th s book developed as the collective product of the Internat onal Federat on for Informat on Process ng (IFIP) Wo k ng Group 8 6, a workmg group ded cated to the study of d ffus on and adoptlon of nformat on technology nnovat ons The book proceeds from the IFIP Workmg Conference on Busmess Aglhty and IT D ffus on held In Atlanta, Georg a, In May of 2005 The conference employed a p bl c call for papers and attracted a total of 42 subm ss ons These ncluded 27 full research papers, and 15 other papers, case stud es, pract t oner experlence reports, posters, and panels The conference program committee efereed subm ss ons In a double-blmd revlew process Select on of the papels for ncluslon In thls book (and appearance at the conference) was d fficult, as the quahty of these subm ss ons led to an Impresswe number of pos t ve revlews Ult mately we selected 13 research papers, two case stud es, and three experlence reports, along with three panels The papers s ibm tted by the conference's three keynote speakers here ed torlally rev ewed and also appear In th s book Staglng a conference and p oduclng a book 1s never poss ble w thout the commitment and hard work of many nd v duals and organlzatlons We want to thank IFIP and the sponsors for promotmg the confe ence and prov d ng support and fimdmg for ts lmplementat on The sponsors are IFIP, Georg a State Unners ty, Rob nson College of Busmess, Gartner, M crosoft, and Intel Also the conference has been supported by the Computer Informat on Systems Department and Center for Process Innovat on at Georg a State Unl ers ty
This book represents the compilation of papers presented at the IFIP Working Group 8. 2 conference entitled "Information Technology in the Service Economy: Challenges st and Possibilities for the 21 Century. " The conference took place at Ryerson University, Toronto, Canada, on August 10 13, 2008. Par ticipation in the conference spanned the continents from Asia to Europe with paper submissions global in focus as well. Conference submissions included complete d research papers and research in progress reports. Papers submitted to the conference went through a double blind review process in which the program co chairs, an associate editor, and reviewers provided assessments and recommendations. The editor ial efforts of the associate editors and reviewers in this process were outstanding. To foster high quality research publications in this field of study, authors of accepted pape rs were then invited to revise and resubmit their work. Through this rigorous review and revision process, 12 completed research papers and 11 research in progress reports were accepted for presentation and publica tion. Paper workshop sessions were also esta blished to provide authors of emergent work an opportunity to receive feedback fromthe IF IP 8. 2 community. Abstracts of these new projects are included in this volume. Four panels were presented at the conference to provide discussion forums for the varied aspect s of IT, service, and globalization. Panel abstracts are also included here.
A number of relatively new technologies, such as Enterprise Resource Planning systems, the Internet and intranets, have entered the organizational landscape. These technologies have not only enabled a wide range of social and organizational transformations, but have also challenged much of the received wisdom that operates in academic and industrial discourses. This book attempts to capture some of these strands by discussing the social and organizational issues surrounding the implementation and use of these new technologies in organizational processes. Some of the contributions are critical and reflexive by nature, while others offer rich insights through the analysis of cases. The book represents a wide scope of traditions of thought, as well as research approaches, in addressing these emerging issues. A number of practical and theoretical topics are discussed in detail, including: Implementation of ERP; Electronic commerce; Intranet implementation; The management of standards; Issues of organizational analysis; Understanding BPR tools; Collaborative technologies; Knowledge work environments. This book contains the selected proceedings of the International Working Conference on New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work, organized by the International Federation for Information Processing (IFIP) and held in St. Louis, Missouri, USA, in August 1999. This valuable new title will be essential reading for researchers working in information systems and management, technology, social and organization studies.
This book records one of the continuous attempts of the IFIP Working Group 8. 2, studying the interaction of information systems and the organization, to explore and understand the shifting boundaries and dependencies between organizational activities and their computer support. The book marks the result of the IFIP WG 8. 2 conference on "Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges. " Since its inception in the late 1970s, IFIP WG 8. 2 has sought to understand how computer-based information systems interact and must be designed as an integrated part of the organizational design. At that time, information systems handled repetitive and remote back-office functions and the main concern was work task design for repetitive input tasks and the potential impact of improved information support on organizational decision-making and structure. The focus of the information system design shifted in the 1980s when computers became part of the furniture and moved into the office. Reflecting this significant change, IFIP WG 8. 2 in 1989 organized a conference dedicated to the design and impact of desktop technology in order to examine how organizational processes and the locus of action changed when the computer was moved into the office. Sixteen years later, we are experiencing another significant change. Computers are now becoming part of our body and sensory system and will move out of the traditional office locations and into the wilderness. Again, IFIP WG 8.
This book contains the papers presented and discussed at the conference that was held in May/June 1997, in Philadelphia, Pennsylvania, USA, and that was sponsored by Working Group 8.2 of the International Federation for Information Processing. IFIP established 8.2 as a group concerned with the interaction of information systems and the organization. Information Systems and Qualitative Research is essential reading for professionals and students working in information systems in a business environment, such as systems analysts, developers and designers, data administrators, and senior executives in all business areas that use information technology, as well as consultants in the fields of information systems, management, and quality management.
This book is intended to mark the turn of the first century of the information age. The purpose of the book is to denote the transition from past to current to future investigations of the relationships and interactions among four major components: information systems (IS), information technology (IT), organizations, and society. These investigations share a primary focus on the interrelationships, not on the components themselves. The contributions to the book deal with the history of IS theory and technology, with the directions faced by those sharing the concerns of the field in its future research, and with attempts to draw these two views together. Five discourses collectively answer the key question: What is the status of IS, as related to organizations and society, now that we stand at the juncture of the new century?' These discourses deal with the fundamental concepts, the classical and novel challenges, the conceptualization processes, automation, and new technology. What is our story as we turn the first century of the information age? We believe that IT is even more critical in social interaction in organizations, that human language barriers form fundamental roadblocks to IT implementation, that newer forms of IS integrate horizontally rather than vertically, and that the mix of skills and knowledge is changing. We also find that we lack integrated approaches to risk management, that new social costs are being unleashed on people by the wiring of society, and we are rushing headlong into globalized systems with our eyes closed. We reveal how the old end-user tension between central control and innovation has reappeared in the intranet world, how IT has been converted into acultural commodity, and explore how the video screen has become the central means for discovering our relevance to our universe. We explore the surprising ways that machines have acquired human status, not through robotics, but rather through social construction. We discover new norms for defining the relationships and exchanges between human beings and computers. For example, gender defines IS success and web design defines social relationships. Consequently, we show how systems must now be developed interpretively, rather than through rational&endash;technical IS design principles used in the last century.
Over the past 20 years, the field of information systems has grown dramatically in theoretical diversity and global reach. This growth is reflected in the language that policy makers and organizational stakeholders use when they talk about their IT plans. As information technology penetrates further into organizational and global life, it becomes ever more important to articulate assumptions embedded in the discourse. This will help to clarify the complex and yet conceptually improvised or pasted-up worldview that becomes embodied in systems. The assumptions point to particular domains of discourse. The discourse sets up conventions and boundaries. It thus shapes what can or cannot legitimately be talked about, researched, addressed, or solved within the scope of IT. A number of practical and theoretical topics are discussed in
detail, including: This book contains the selected proceedings of the Working Conference on Global and Organizational Discourse About Information Technology, sponsored by the International Federation for Information Processing (IFIP) and held in Barcelona, Spain in December 2002.
Given the pervasive nature of information technology and information systems in the modern world, the design and development of IS and IT are critical issues of concern. New research topics continuously emerge in tandem with the latest developments in technology-E-Business, Knowledge Management, Business Process Reengineering, for example. However, when the initial flurry of research abates and the "gloss" of these areas has diminished somewhat, as it inevitably does, the enduring core issue remains as to how to develop systems to fully exploit these new areas. Both information systems and information technology are interpreted fairly broadly in this book. Of particular interest to the editors were research studies that facilitate an understanding of the role and impact of information technology on society, organizations, and individuals, and which strive to improve the design and use of information systems in that context. The contributions to the book are categorized into four broad themes. First is the core issue of developing information systems in the current environment. In this section several fundamental challenges to current assumptions and conventional wisdom in information systems development are posed. The second section considers the management of information systems. Again, the conventional wisdom is challenged. The penultimate section focuses on researching information systems. Here, various issues to do with research methods are surfaced, and the use of leading-edge research methods in information systems development is pioneered and discussed. Finally, a section is devoted to understanding information systems. This section addresses the perennial challenge in the IS field in relation to the conceptual foundations of the field. This volume comprises the proceedings of the Working Conference on Realigning Research and Practice in Information Systems Development: The Social and Organizational Perspective, which was sponsored by the International Federation for Information Processing (IFIP) and held in Boise, Idaho, USA in July 2001. Given the central importance of information systems development in the current age, this eclectic book, which considers the topic from a rich and varied set of perspectives, will be essential reading for researchers and practitioners working in all areas of IS and IT.
Many organisations are using an increased range of information technologies to support a variety of new organisational practices and organisational forms. The book aims to investigate the integration of information technologies into work places and their effect on work and work-life. Issues include changes in: the nature, quantity and quality of work; power relations; privacy; and aspects of organisational culture. The book also considers the social process of shifting from present organisational structures and practices to new ones.
This volume presents papers from the 10th Working Conference of the IFIP WG 8.6 on the adoption and diffusion of information systems and technologies. This book explores the dynamics of how some technological innovation efforts succeed while others fail. The book looks to expand the research agenda, paying special attention to the areas of theoretical perspectives, methodologies, and organizational sectors.
th The 11 Working Conference of IFIP WG 8.6, Open-IT Based Innovation: Moving Towards Cooperative IT Transfer and Knowledge Diffusion, organized in Madrid in October 22-24, 2008, follows the series started in Oslo in 1995 and continues in the footprints of the past year's conference in Manchester. This year, although the Madrid Conference addresses the usual topics covered in previous WG8.6 conferences, the emphasis is on the issue of open innovation and its relationships with technology transfer and diffusion in the field of information technology. This issue is deeply modifying the way that knowledge is generated, shared, transferred, diffused, and used across the world as a side effect of globalization. It affects the organizational structure, partnerships, roles assumed by stakeholders, and technology transfer and diffusion models and instruments. Industry, academia, and governments are simultaneously concerned. Although the concept applies to all industrial sectors, IT companies were early innovators. The analysis of the contents of this book allows the identification of some trends in technology transfer and diffusion issues as a part of the innovation process. The same problem is addressed in very different ways and extrapolation is not straightforward. Even innovation terminology is not clearly shared by different subcultures in the field.
This book constitutes the proceedings of the 2010 Joint International Working C- ference of the International Federation for Information Processing Working Groups 8.2 and 8.6. Both working groups are part of IFIP Technical Committee 8, the tech- cal committee addressing the field of Information Systems. IFIP WG 8.2, the Inter- tion of Information Systems and Organizations, was established in 1977. IFIP WG 8.6, Diffusion, Transfer and Implementation of Information Technology, was est- lished in 1994. In accordance with their respective themes, both IFIP WG 8.2 and IFIP WG 8.6 have long had an interest in the human impact of information systems. In December 1998, they held a joint working conference in Helsinki, Finland, on the theme "Inf- mation Systems: Current Issues and Future Challenges." The two working groups' joint interest in and collaboration on research concerning the human side of IS is c- tinued and extended through this joint working conference, held on the campus of Curtin University of Technology, from March 30 to April 1, 2010, in Perth, Western Australia. This conference, "Human Benefit Through the Diffusion of Information Systems Design Science Research," combines the traditional themes of the two working groups with the growing interest within the IS research field in the area of design science research.
Over the past 20 years, the field of information systems has grown dramatically in theoretical diversity and global reach. This growth is reflected in the language that policy makers and organizational stakeholders use when they talk about their IT plans. As information technology penetrates further into organizational and global life, it becomes ever more important to articulate assumptions embedded in the discourse. This will help to clarify the complex and yet conceptually improvised or pasted-up worldview that becomes embodied in systems. The assumptions point to particular domains of discourse. The discourse sets up conventions and boundaries. It thus shapes what can or cannot legitimately be talked about, researched, addressed, or solved within the scope of IT. A number of practical and theoretical topics are discussed in detail, including: *Globalization, development, and space; *Mobilization of power; *ERP systems; *IS planning and projects; *Critical research and the study of discourse; *Public institutions; *Analytical frameworks. This book contains the selected proceedings of the Working Conference on Global and Organizational Discourse About Information Technology, sponsored by the International Federation for Information Processing (IFIP) and held in Barcelona, Spain in December 2002.
This book is intended to mark the turn of the first century of the information age. The purpose of the book is to denote the transition from past to current to future investigations of the relationships and interactions among four major components: information systems (IS), information technology (IT), organizations, and society. These investigations share a primary focus on the interrelationships, not on the components themselves. The contributions to the book deal with the history of IS theory and technology, with the directions faced by those sharing the concerns of the field in its future research, and with attempts to draw these two views together. Five discourses collectively answer the key question: 'What is the status of IS, as related to organizations and society, now that we stand at the juncture of the new century?' These discourses deal with the fundamental concepts, the classical and novel challenges, the conceptualization processes, automation, and new technology. What is our story as we turn the first century of the information age?We believe that IT is even more critical in social interaction in organizations, that human language barriers form fundamental roadblocks to IT implementation, that newer forms of IS integrate horizontally rather than vertically, and that the mix of skills and knowledge is changing. We also find that we lack integrated approaches to risk management, that new social costs are being unleashed on people by the wiring of society, and we are rushing headlong into globalized systems with our eyes closed. We reveal how the old end-user tension between central control and innovation has reappeared in the intranet world, how IT has been converted into a cultural commodity, and explore how the video screen has become the central means for discovering our relevance to our universe. We explore the surprising ways that machines have acquired human status, not through robotics, but rather through social construction. We discover new norms for defining the relationships and exchanges between human beings and computers. For example, gender defines IS success and web design defines social relationships.Consequently, we show how systems must now be developed interpretively, rather than through rational--technical IS design principles used in the last century.
Given the pervasive nature of information technology and information systems in the modern world, the design and development of IS and IT are critical issues of concern. New research topics continuously emerge in tandem with the latest developments in technology-E-Business, Knowledge Management, Business Process Reengineering, for example. However, when the initial flurry of research abates and the "gloss" of these areas has diminished somewhat, as it inevitably does, the enduring core issue remains as to how to develop systems to fully exploit these new areas. Both information systems and information technology are interpreted fairly broadly in this book. Of particular interest to the editors were research studies that facilitate an understanding of the role and impact of information technology on society, organizations, and individuals, and which strive to improve the design and use of information systems in that context. The contributions to the book are categorized into four broad themes. First is the core issue of developing information systems in the current environment. In this section several fundamental challenges to current assumptions and conventional wisdom in information systems development are posed. The second section considers the management of information systems. Again, the conventional wisdom is challenged. The penultimate section focuses on researching information systems. Here, various issues to do with research methods are surfaced, and the use of leading-edge research methods in information systems development is pioneered and discussed. Finally, a section is devoted to understanding information systems. This section addresses the perennial challenge in the IS field in relation to the conceptual foundations of the field. This volume comprises the proceedings of the Working Conference on Realigning Research and Practice in Information Systems Development: The Social and Organizational Perspective, which was sponsored by the International Federation for Information Processing (IFIP) and held in Boise, Idaho, USA in July 2001. Given the central importance of information systems development in the current age, this eclectic book, which considers the topic from a rich and varied set of perspectives, will be essential reading for researchers and practitioners working in all areas of IS and IT.
This book contains the papers presented and discussed at the conference that was held in May/June 1997, in Philadelphia, Pennsylvania, USA, and that was sponsored by Working Group 8.2 of the International Federation for Information Processing. IFIP established 8.2 as a group concerned with the interaction of information systems and the organization. Information Systems and Qualitative Research is essential reading for professionals and students working in information systems in a business environment, such as systems analysts, developers and designers, data administrators, and senior executives in all business areas that use information technology, as well as consultants in the fields of information systems, management, and quality management.
A number of relatively new technologies, such as Enterprise Resource Planning systems, the Internet and intranets, have entered the organizational landscape. These technologies have not only enabled a wide range of social and organizational transformations, but have also challenged much of the received wisdom that operates in academic and industrial discourses. This book attempts to capture some of these strands by discussing the social and organizational issues surrounding the implementation and use of these new technologies in organizational processes. Some of the contributions are critical and reflexive by nature, while others offer rich insights through the analysis of cases. The book represents a wide scope of traditions of thought, as well as research approaches, in addressing these emerging issues. A number of practical and theoretical topics are discussed in detail, including: * Implementation of ERP; * Electronic commerce; * Intranet implementation; * The management of standards; * Issues of organizational analysis; * Understanding BPR tools; * Collaborative technologies; * Knowledge work environments.This book contains the selected proceedings of the International Working Conference on New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work, organized by the International Federation for Information Processing (IFIP) and held in St. Louis, Missouri, USA, in August 1999. This valuable new title will be essential reading for researchers working in information systems and management, technology, social and organization studies.
Information Systems Research: Relevant Theory and Informed Practice
comprises the edited proceedings of the WG8.2 conference, "Relevant
Theory and Informed Practice: Looking Forward from a 20-Year
Perspective on IS Research," which was sponsored by IFIP and held
in Manchester, England, in July 2004. The conference attracted a
record number of high-quality manuscripts, all of which were
subjected to a rigorous reviewing process in which four to eight
track chairs, associate editors, and reviewers thoughtfully
scrutinized papers by the highly regarded as well as the newcomers.
No person or idea was considered sacrosanct and no paper made it
through this process unscathed. All authors were asked to revise
the accepted papers, some more than once; thus, good papers got
better. With only 29 percent of the papers accepted, these
proceedings are significantly more selective than is typical of
many conference proceedings.
Th s book developed as the collective product of the Internat onal Federat on for Informat on Process ng (IFIP) Wo k ng Group 8 6, a workmg group ded cated to the study of d ffus on and adoptlon of nformat on technology nnovat ons The book proceeds from the IFIP Workmg Conference on Busmess Aglhty and IT D ffus on held In Atlanta, Georg a, In May of 2005 The conference employed a p bl c call for papers and attracted a total of 42 subm ss ons These ncluded 27 full research papers, and 15 other papers, case stud es, pract t oner experlence reports, posters, and panels The conference program committee efereed subm ss ons In a double-blmd revlew process Select on of the papels for ncluslon In thls book (and appearance at the conference) was d fficult, as the quahty of these subm ss ons led to an Impresswe number of pos t ve revlews Ult mately we selected 13 research papers, two case stud es, and three experlence reports, along with three panels The papers s ibm tted by the conference's three keynote speakers here ed torlally rev ewed and also appear In th s book Staglng a conference and p oduclng a book 1s never poss ble w thout the commitment and hard work of many nd v duals and organlzatlons We want to thank IFIP and the sponsors for promotmg the confe ence and prov d ng support and fimdmg for ts lmplementat on The sponsors are IFIP, Georg a State Unners ty, Rob nson College of Busmess, Gartner, M crosoft, and Intel Also the conference has been supported by the Computer Informat on Systems Department and Center for Process Innovat on at Georg a State Unl ers ty
th The 11 Working Conference of IFIP WG 8.6, Open-IT Based Innovation: Moving Towards Cooperative IT Transfer and Knowledge Diffusion, organized in Madrid in October 22-24, 2008, follows the series started in Oslo in 1995 and continues in the footprints of the past year's conference in Manchester. This year, although the Madrid Conference addresses the usual topics covered in previous WG8.6 conferences, the emphasis is on the issue of open innovation and its relationships with technology transfer and diffusion in the field of information technology. This issue is deeply modifying the way that knowledge is generated, shared, transferred, diffused, and used across the world as a side effect of globalization. It affects the organizational structure, partnerships, roles assumed by stakeholders, and technology transfer and diffusion models and instruments. Industry, academia, and governments are simultaneously concerned. Although the concept applies to all industrial sectors, IT companies were early innovators. The analysis of the contents of this book allows the identification of some trends in technology transfer and diffusion issues as a part of the innovation process. The same problem is addressed in very different ways and extrapolation is not straightforward. Even innovation terminology is not clearly shared by different subcultures in the field.
This book records one of the continuous attempts of the IFIP Working Group 8. 2, studying the interaction of information systems and the organization, to explore and understand the shifting boundaries and dependencies between organizational activities and their computer support. The book marks the result of the IFIP WG 8. 2 conference on "Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges. " Since its inception in the late 1970s, IFIP WG 8. 2 has sought to understand how computer-based information systems interact and must be designed as an integrated part of the organizational design. At that time, information systems handled repetitive and remote back-office functions and the main concern was work task design for repetitive input tasks and the potential impact of improved information support on organizational decision-making and structure. The focus of the information system design shifted in the 1980s when computers became part of the furniture and moved into the office. Reflecting this significant change, IFIP WG 8. 2 in 1989 organized a conference dedicated to the design and impact of desktop technology in order to examine how organizational processes and the locus of action changed when the computer was moved into the office. Sixteen years later, we are experiencing another significant change. Computers are now becoming part of our body and sensory system and will move out of the traditional office locations and into the wilderness. Again, IFIP WG 8.
This book represents the compilation of papers presented at the IFIP Working Group 8. 2 conference entitled "Information Technology in the Service Economy: Challenges st and Possibilities for the 21 Century. " The conference took place at Ryerson University, Toronto, Canada, on August 10 13, 2008. Par ticipation in the conference spanned the continents from Asia to Europe with paper submissions global in focus as well. Conference submissions included complete d research papers and research in progress reports. Papers submitted to the conference went through a double blind review process in which the program co chairs, an associate editor, and reviewers provided assessments and recommendations. The editor ial efforts of the associate editors and reviewers in this process were outstanding. To foster high quality research publications in this field of study, authors of accepted pape rs were then invited to revise and resubmit their work. Through this rigorous review and revision process, 12 completed research papers and 11 research in progress reports were accepted for presentation and publica tion. Paper workshop sessions were also esta blished to provide authors of emergent work an opportunity to receive feedback fromthe IF IP 8. 2 community. Abstracts of these new projects are included in this volume. Four panels were presented at the conference to provide discussion forums for the varied aspect s of IT, service, and globalization. Panel abstracts are also included here.
This volume presents papers from the 10th Working Conference of the IFIP WG 8.6 on the adoption and diffusion of information systems and technologies. It explores the dynamics of how some technological innovation efforts succeed while others fail. The book looks to expand the research agenda, paying special attention to the areas of theoretical perspectives, methodologies, and organizational sectors.
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