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This collection of essays extends the conversation on communication
ethics and crisis communication to offer practical wisdom for
meeting the challenges of a complex and ever-changing world. In
multiple contexts ranging from the intrapersonal, interpersonal,
and family to the political and public, moments of crisis call us
to respond from within particular standpoints that shape our
understanding and our response to crisis as we grapple with
contested notions of "the good" in our shared life together. With
no agreed-upon set of absolutes to guide us, this moment calls us
to learn from difference as we seek resources to continue the human
conversation as we engage the unexpected. This collection of essays
invites multiple epistemological and methodological standpoints to
consider alternative ways of thinking about communication ethics
and crisis.
This collection of essays extends the conversation on communication
ethics and crisis communication to offer practical wisdom for
meeting the challenges of a complex and ever-changing world. In
multiple contexts ranging from the intrapersonal, interpersonal,
and family to the political and public, moments of crisis call us
to respond from within particular standpoints that shape our
understanding and our response to crisis as we grapple with
contested notions of "the good" in our shared life together. With
no agreed-upon set of absolutes to guide us, this moment calls us
to learn from difference as we seek resources to continue the human
conversation as we engage the unexpected. This collection of essays
invites multiple epistemological and methodological standpoints to
consider alternative ways of thinking about communication ethics
and crisis.
Winner of the Everett Lee Hunt Award 2014. Winner of the NCA
Clifford G. Christians Ethics Research Award 2013 from the Carl
Couch Center for Social and Internet Research The crisis of
incivility plaguing today's workplace calls for an approach to
communication that restores respect and integrity to interpersonal
encounters in organizational life. Professional civility is a
communicative virtue that protects and promotes productivity, one's
place of employment, and persons with whom we carry out our tasks
in the workplace. Drawn from the history of professions as
dignified occupations providing valuable contributions to the human
community, an understanding of civility as communicative virtue,
and MacIntyre's treatment of practices, professional civility
supports the "practice" of professions in contemporary
organizations. A communicative ethic of professional civility
requires attentiveness to the task at hand, support of an
organization's mission, and appropriate relationships with others
in the workplace. Professional civility fosters communicative
habits of the heart that extend beyond the walls of the workplace,
encouraging a return to the service ethic that remains an enduring
legacy of the professions in the United States.
Understanding and minimizing problematic relationships in the
workplace are goals shared by those who work in and lead
organizations as well as those who study organizations. This volume
explores troublesome behaviors and patterns that shape
relationships (e.g., hostility, bullying, incivility, and
ostracism), presents insights gained from in-depth work on contexts
and frameworks (e.g., telework, bureaucracies, cultural dimensions,
and tokenism from a feminist perspective), and addresses the
potential to restore these relationships to greater wellbeing
(e.g., resilience, positive communication, civility, and
forgiveness). Written by leading experts on problematic
relationships in the workplace, this volume combines scholarship
with applications that will be valuable in any organization. The
new contributions in this second volume of Problematic
Relationships in the Workplace extend the first volume's work by
exploring cutting-edge and emerging issues in the field.
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