Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty
Browse All Departments
  • All Departments
Price
  • R1,000 - R2,500 (1)
  • -
Status
Brand

Showing 1 - 1 of 1 matches in All Departments

Customer Processes in Business-to-Business Service Transactions (Paperback, 2006 ed.): Prof Dr Michael Kleinaltenkamp Customer Processes in Business-to-Business Service Transactions (Paperback, 2006 ed.)
Prof Dr Michael Kleinaltenkamp; Janine Frauendorf
R1,408 Discovery Miles 14 080
Add to cart
Ships in 18 - 22 working days

Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. Her focus is on the service blueprint: Originally a tool for the design and optimization of the service operator s internal process, it is now extended taking into account the customer process aspect. She presents significant implications for services research and helpful suggestions for business practice.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
A Manifesto For Social Change - How To Save South Africa (Paperback): Moeletsi Mbeki, Nobantu Mbeki
A Manifesto For Social Change - How To…
Moeletsi Mbeki, Nobantu Mbeki Paperback  (4)
 R230 R209 Discovery Miles 2 090
The Killers - Imploding The Mirage (CD): The Killers
Imploding The Mirage
The Killers CD R447 Discovery Miles 4 470
12 Years a Slave (Paperback): Solomon Northup
12 Years a Slave
Solomon Northup Paperback R348 Discovery Miles 3 480
Pioneers and Partisans - An Oral History of Nazi Genocide in Belorussia (Hardcover): Anika Walke
Pioneers and Partisans - An Oral History…
Anika Walke Hardcover R2,737 Discovery Miles 27 370
Man's Search For Meaning (Paperback): Victor E. Frankl
Man's Search For Meaning
Victor E. Frankl Paperback  (4)
 R230 R213 Discovery Miles 2 130
Handle Black Tax Like A Pro (Paperback): Ndumi Hadebe
Handle Black Tax Like A Pro
Ndumi Hadebe Paperback R320 R295 Discovery Miles 2 950
Three Pioneers of Mexican Dance in California - Emilio Pulido, Ramon Morones, Benjamin Hernandez (Paperback): Samuel Cortez,...
Three Pioneers of Mexican Dance in…
Samuel Cortez, Tony Ferrigno Paperback R500 Discovery Miles 5 000
The Oryx Holocaust Sourcebook (Hardcover): William R. Fernekes
The Oryx Holocaust Sourcebook
William R. Fernekes Hardcover R2,342 Discovery Miles 23 420
The Amazing Spider-Man (Paperback): Stan Lee, Steve Ditko
The Amazing Spider-Man
Stan Lee, Steve Ditko Paperback R760 R588 Discovery Miles 5 880
Lana Del Rey - Did You Know That There's A Tunnel Under Ocean Boulevard (CD): Lana Del Rey
Did You Know That There's A Tunnel Under…
Lana Del Rey CD R447 Discovery Miles 4 470

 
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners