This collection of essays is designed to challenge working administrators and researchers to look more closely at their operations and consider again how they develop people and the organizations in which they work. It leads off with an article on skill development in reference service using a holistic approach to analyze reference in context. Then comes an article on the importance of organizational culture in defining service organizations in general and libraries in particular. It argues that when one considers libraries in this light, the importance of a strong ethical framework becomes evident in our institutions. The third article looks at advice networks, and addresses the importance that contacts within and outside of the library in which we work and within and outside of our profession play on individual's receptivity to innovation. The next three articles relate to personnel matters. The first discusses issues relating to the relationship between faculty status and tenure and salaries in academic libraries. This is followed by a piece that looks at the development of leaders for small, rural libraries, most of whom will not have formal training in librarianship. A third piece analyzes the criteria for selecting academic library directors that are considered important by those administrators who oversee this key leadership position. We then close with an article that looks at the validity of SERVQUAL as applied to a large public library system. LibQUAL+, an adaptation of SERVQUAL designed for use in academic libraries has become a staple in our literature for years, but there is little available that really turns a critical eye to the use of this important tool. This article will perhaps begin a healthy discussion about how this tool is applied in our libraries and how the results have been used in library operations. As always, this volume of Advances attempts to look at what it is we do as managers and to bring research and theory into our operations. It is designed to combine the practical and the theoretical in a way that will inform working managers and provide interesting questions for those engaged in research about library organizations.

"The Advances in Library Administration and Organization Series" provides a body of research literature that contributes to the base of organizational theory upon which library administrators rely. Its mix of contributions to the literature of library administration and organization is both diverse and eclectic. This volume of the series covers a variety of topics relating to the management of academic, and public and school libraries.

"The Advances in Library Administration and Organization Series" seeks to develop a body of research literature that contributes to the base of organizational theory upon which library administrators rely. Its mix of contributions to the literature of library administration and organization is intended to be both diverse and eclectic. The volume 28 provides a collection of thought-provoking articles on issues relating to problems library managers face and strategies in addressing those challenges. The topics covered in this volume include: managing change in research libraries; the agility of library consortia and its member libraries; the evaluation of reference services; developing a recruitment strategy for a diverse workforce; the evaluation of training and professional development programs; and, collective bargaining within faculty unions on college campuses. "Advances" is widely read by practitioners, library and information science graduate students, and those working in associated fields of information management, and remains the premier series in its area of coverage. This latest volume adds another significant contribution to the literature of library and information centre management.

How does the disintegration of the Soviet system help us to understand the character of library and information institutions and practices within post-soviet space today? Which aspects of the traditional Soviet 'information order' have disappeared from the contemporary world of libraries and information institutions and which aspects have remained, perhaps to be refigured as critical features of newly emerging national and global projects? This volume brings together diverse reflective essays, reports and empirical analyses of the changing character of the post-soviet library world to address these questions. Individual contributions from Russia, Ukraine, Poland, Czech Republic, Hungary, Bulgaria, Romania, the New Republic of Kosovo, and the post-soviet successor states of Eurasia all provide different perspectives on LIS.

This is "ALAO"'s first nation specific volume. It represents part of an effort to further internationalize the journal's contents and interests. The volume's papers describe the Library & Information Science community in Finland, outline the history of Library & Information Science in the country and reviews the scientific achievements of its Library & Information Science scholars. These papers deal with some universal themes and topics in Library & Information Science research and practice and demonstrate the unique Library & Information Science contribution Finnish scholars/practitioners bring to these problems and issues. This book series is available electronically at website.

As it continues to publish work that is relevant for both researchers and library practitioners, Volume 30 of "Advances in Library Administration and Organization" contains articles describing efforts at cooperation and collaboration within the library profession. This volume includes scholarship that illustrates both concepts, best defined in one of the chapters as terms 'often used loosely to describe relationships among entities or people working together.' Topics explored within the volume include an examination of public and academic libraries as places that provide purposeful spaces specific to providing user need fulfilment; library services in juvenile detention centers; and, the contribution of school library media specialists. The development of electronic institutional repositories, primarily in academic libraries and based on efforts to encourage campus community involvement and partnerships between librarians and the faculty they serve is discussed. Successful fund raising in libraries is explored through the examination of the impact of organizational placement of the library development officer in universities.

Volume 32 of Advances in Library Administration and Organization brings together a collection of studies which highlight up and coming issues that today's library managers and researchers face. The book will examine the challenges that library administrators encounter on a daily basis, review emerging trends and bring critical analysis to this area of Library and Information Science.

Volume 33 of Advances in Library Administration and Organization will look at different challenges library administrators encounter, review emerging trends and bring critical analysis to this area. The last volume edited by Delmus E. Williams, Janine Golden and Jennifer Sweeney brings together a range of diverse and reflective essays to provide strategies that will be of value in addressing challenges faced by current and future library managers. The first article of this volume looks at incorporating human resources development (HRD) into the strategic planning of libraries. Continuing on from this, Jon E. Cawthorne examines the ways research libraries can use new organizational models to support library services. A case study by Denise Kwan and Libi Shen recognizes skills identified in libraries as contributing to successful leadership. Next is a different kind of piece about efforts to link a library information course to a learning community with a focus on teaching English as a Second Language (ESL). Finally, architect Peter Gisolfi argues that library buildings will need to adapt as they transition to community information centers.

The work of a librarian can be transformational. The role of the dynamic librarian involves thinking of change management as an integral part of the way that libraries are expanding to include unexpected challenges, services that might not be considered part of their portfolio and approaches to their work that are anything but traditional. The articles in this volume of Advances in Library Administration and Organization attest to that commitment to understand the process of change. The book will examine the challenges that working administrators face and discusses how to enable them to look more closely at their operations and to reconsider how to develop people and the organizations in which they work. As in previous volumes of Advances in Library Administration and Organization, the studies outlined in the chapters of Volume 31 will provide strategies that will be of value in addressing challenges faced by current and future library managers.