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Advances in Library Administration and Organization (Hardcover, New)
Loot Price: R4,699
Discovery Miles 46 990
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Advances in Library Administration and Organization (Hardcover, New)
Series: Advances in Library Administration and Organization
Expected to ship within 10 - 15 working days
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This collection of essays is designed to challenge working
administrators and researchers to look more closely at their
operations and consider again how they develop people and the
organizations in which they work. It leads off with an article on
skill development in reference service using a holistic approach to
analyze reference in context. Then comes an article on the
importance of organizational culture in defining service
organizations in general and libraries in particular. It argues
that when one considers libraries in this light, the importance of
a strong ethical framework becomes evident in our institutions. The
third article looks at advice networks, and addresses the
importance that contacts within and outside of the library in which
we work and within and outside of our profession play on
individual's receptivity to innovation. The next three articles
relate to personnel matters. The first discusses issues relating to
the relationship between faculty status and tenure and salaries in
academic libraries. This is followed by a piece that looks at the
development of leaders for small, rural libraries, most of whom
will not have formal training in librarianship. A third piece
analyzes the criteria for selecting academic library directors that
are considered important by those administrators who oversee this
key leadership position. We then close with an article that looks
at the validity of SERVQUAL as applied to a large public library
system. LibQUAL+, an adaptation of SERVQUAL designed for use in
academic libraries has become a staple in our literature for years,
but there is little available that really turns a critical eye to
the use of this important tool. This article will perhaps begin a
healthy discussion about how this tool is applied in our libraries
and how the results have been used in library operations. As
always, this volume of Advances attempts to look at what it is we
do as managers and to bring research and theory into our
operations. It is designed to combine the practical and the
theoretical in a way that will inform working managers and provide
interesting questions for those engaged in research about library
organizations.
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