How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.
If you're a CEO Or Founder: This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees.
If you're a customer support professional: This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers.
"Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

4 BOOKS IN ONE
Building Teen Self-Esteem, Courage, Self-Courage & Molesting Prevention At Its Very Best By Putting It Into Understandable Terms.
Building Teen Self-Esteem, Courage, Self-Courage & Molesting Prevention At Its Very Best By Putting It Into Understandable Terms.
It's "Tough Love - Granite Style" the hard way when a shy and abused Jenny goes on a camping trip and runs into the REAL Forty Foot Club, personally trained by Mr. Vincent. Jenny is chased down, brought back, and taught the hard way how to use her imagination to survive, how to act, treat and trust others around her. Then Jenny's taught about "POSITIVE MOLECULES" and how they can remarkably help her to solve even her worst problems. She's also taught some very special words to help her on her darkest days. With her new-found courage and life-skills she's shy and meek NO MORE With her newly created persona she marries, has a family, and becomes the 3rd youngest C.E.O. of a Fortune 500 company. The diary that she keeps has 1,250 Teen Advancement Strategies for teens to help then through life and have an edge over other kids that have no clue how others are becoming so successful...now they do