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This book showcases a selection of arts-based research methods used
in the empirical study of business, organisation and the
humanities. Each chapter presents a discursive analysis and a
detailed how-to guide for a range of methods including poetry,
drawing, photography and social media, film, food, knitting, letter
writing and dance. Consideration is given to a variety of steps in
the research process, from research design and data collection to
analysis and publication. Using Arts-based Research Methods is a
unique resource for experienced researchers and students looking to
broaden their palette of qualitative research methods.
The Dark Side of Emotional Labour explores the work that the rest
of society would rather not think about, the often unseen work that
is emotionally disturbing, exhausting, upsetting, and stigmatising.
This is work that is simultaneously undesirable and rewarding, work
whose tasks are eschewed and yet necessary for the effective
function of individual organisations and society at large. Diverse
and challenging, this book examines how workers such as the
doorman, the HR manager, the waiter and the doctor's receptionist
experience verbal aggression and intimidation; how the prison
officer and home carer respond to the emotions associated with
physical violence, and; how the Samaritan, banker and veterinarian
deal in death and despair. It also considers how different
individuals develop the emotional capital necessary to cope with
the dark side of emotional labour, and how individuals can make
sense of, and come to take satisfaction and pride in, such
difficult work. Finally, the book considers what is to be done with
darker emotional work, both in terms of the management and care of
those labouring on the dark side. Challenging and original, this
book gives a voice to those who undertake the most demanding work
on our behalf. It will be of interest to researchers and students
of organisation studies and its related fields, and to every one of
us who is called on to work or manage on the Dark Side.
The Dark Side of Emotional Labour explores the work that the rest
of society would rather not think about, the often unseen work that
is emotionally disturbing, exhausting, upsetting, and stigmatising.
This is work that is simultaneously undesirable and rewarding, work
whose tasks are eschewed and yet necessary for the effective
function of individual organisations and society at large. Diverse
and challenging, this book examines how workers such as the
doorman, the HR manager, the waiter and the doctor's receptionist
experience verbal aggression and intimidation; how the prison
officer and home carer respond to the emotions associated with
physical violence, and; how the Samaritan, banker and veterinarian
deal in death and despair. It also considers how different
individuals develop the emotional capital necessary to cope with
the dark side of emotional labour, and how individuals can make
sense of, and come to take satisfaction and pride in, such
difficult work. Finally, the book considers what is to be done with
darker emotional work, both in terms of the management and care of
those labouring on the dark side. Challenging and original, this
book gives a voice to those who undertake the most demanding work
on our behalf. It will be of interest to researchers and students
of organisation studies and its related fields, and to every one of
us who is called on to work or manage on the Dark Side.
This book showcases a selection of arts-based research methods used
in the empirical study of business, organisation and the
humanities. Each chapter presents a discursive analysis and a
detailed how-to guide for a range of methods including poetry,
drawing, photography and social media, film, food, knitting, letter
writing and dance. Consideration is given to a variety of steps in
the research process, from research design and data collection to
analysis and publication. Using Arts-based Research Methods is a
unique resource for experienced researchers and students looking to
broaden their palette of qualitative research methods.
This book is ideal for parents and carers of children with autism
spectrum disorder (ASD) aged 2 - 9 (and potentially older depending
on developmental level), who are looking for guidance and proactive
behavioural strategies in managing tantrums and meltdowns. It
offers an empathetic approach and provides explanations of what
goes on in the brain and body of someone experiencing a meltdown,
describing sensory reactions and brain processes. The authors help
the reader to distinguish between tantrums and meltdowns, and how
to react to these different emotional states. Summarising key
strategies, the book then provides short- and long-term strategies
to implement, offering practical response plans and a toolbox of
techniques that empower parents to further support their child.
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