Completely updated and revised, Cruise Ship Tourism, 2nd Edition covers the economic, social and environmental impacts of cruising, combining the latest knowledge and research to provide a comprehensive account of the subject. Despite the industry growing rapidly, there is a substantial gap in the related literature, and this book addresses the key issues for researchers, students and industry professionals. This second edition: - Reviews the fundamental principles of the industry, the cruise experience from a passenger perspective, marketing, planning and destination development. - Includes case studies throughout, translating theory into practical management advice. - Comprises contributions from over fifty international contributors to portray a truly global perspective. - Provides numerous full colour illustrations to bring the subject to life. A valuable 'one-stop-shop' for those interested in cruise ships and maritime tourism, this new edition from major names in the field is also an invaluable resource for anyone concerned more widely with tourism and business development.

This thesis explores a world of pretence and glamour, uncovering and explaining causes of workplace problems and the dubious practices that lie behind the cheerful facade of commercial hospitality. Eight problems are analysed in detail: working in smoke, sexual harassment, constructive dismissal, staffing levels, training, illegal alcohol service, poor food hygiene, and theft. The persistent focus is the avoidable harm and wrongdoing that can occur where groups of people are controlled by a few. The hypotheses therefore address the behaviour of hospitality workers generally, but managers in particular, who are ultimately responsible for workplace conduct, and employee happiness. Although unethical practices are found to be common, many managers are unaware of this. Causes of workplace problems and unethical behaviour are shown to be low pay and poor training, which are considered to significantly undermine the industry's potential for success.