This timely professional development guide reveals what it takes to recruit-and retain-quality talent by providing smart hiring techniques for interviewing, assessing, and screening applicants. One of the most important jobs of any manager is hiring the right people. Even in organizations with a human resources department, the final hiring decision often falls on a manager who has never been trained in effectively assessing a candidate's character or skill set. Additionally, the interview process itself is fraught with legal pitfalls, making this seemingly simple task one that could become costly and problematic if mishandled. This book teaches the critical techniques for selecting the right person for the job and the strategies that eliminate expensive hiring mistakes. Hire Smart and Keep 'Em: How to Interview Strategically Using POINT lays out a proven method-the POINT process-for recruiting and retaining high quality employees. A renowned business coach, Joan C. Curtis illustrates how interviews can be strategically conducted, demonstrates how illegal interview situations can be avoided, and explains how the latest technology can be implemented to make the whole process go smoothly. Examples of real interviews, with analysis using the POINT selection process End-of-chapter exercises and assessments for practice Techniques for conducting strategic interviews that are in compliance with legal restrictions Methods for recruiting in online communities

This title is a practical guide for the millions of men and women who may find themselves dealing with difficult or problematic situations in the workplace. Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable, unproductive workplace conflicts in a forthright, sensitive, and systematic way. This necessary and timely title gives readers examples of common, real-life workplace situations, followed up with a new and effective way to respond—the Say It Just Right model of communication—applied to each case. Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses, co-workers, clients, and subordinates. Examples come from the health care professions, information technology companies, small businesses, retail, the public sector, and other sources. From back-stabbing and personality clashes, to bullying bosses and awkward office romances, to inappropriate Internet use and nasty emails, it gives readers recognizable scenarios, practical solutions, and the parameters to help them "say it just right" when it is time to act.

This book offers an up-to-date and definitive explanation of how to build relationships via social media in the sales process and is a guide to encouraging sales people to embrace these revolutionary techniques. With more than 400 million active users on Facebook alone (50 percent of whom log in on any given day), today's social media-oriented climate has redefined the way people communicate and interact. It's also changed the way consumers operate in the marketplace. Unfortunately, as a whole, sales professionals have been slow to embrace the new technology. In The New Handshake: Sales Meets Social Media, coauthors Curtis and Giamanco present Sales 2.0, a significant expansion from selling via the traditional face-to-face or telephone sales methods. The book begins by examining the impact of the communication revolution on sales as well as the history of selling. It contains case examples that justify incorporating social media in business. The final chapters of the book describe each social network, explain how they work, and create a road map for a social media sales strategy—including how to empower salespeople to overcome their resistance to change.

Human resource consultant Joan Curtis provides a new, practical approach to conducting job interviews. Her strategic interviewing is a way to strip off the information you don't need and focus on what you do need when you and the job candidate meet face to face. Dr. Curtis helps you ask the crucial questions to get at the most useful, important answers. With her proprietary POINT process, an easily remembered step-by-step way to recall and apply the principles she describes, you will learn how to work within a framework of solid communication skills and how to ask the right questions, then listen for the right answers. She lays out the concept of strategic interviewing, its definition and applications, and provides the practical examples you need to operationalize it. The result is a complete view, from planning to the actual interview (including team interviewing), plus an important analysis of the entire hiring process. Her book is a major resource for HR managers -- and the executives they work with as well.

Curtis maintains that most books on interviewing do not address the communications skills necessary to conduct a successful, productive interview. Her POINT process does. At its core is INtentional Listening. It rests on the premise that quality interviewing requires skilled communicators, people who can both listen and question. The process begins with Planning and ends with Testing. To use the process you must plan, then demonstrate and encourage openness, then heighten your own communications skills by intentional listening, and constantly test yourself, the candidate, and the hiring process itself. With her practical examples and exercises, Dr. Curtis makes you able to understand that strategic interviewing is viewed from three distinct angles: the job, the candidate, and the actual interview.