The contribution of tourism to create an inclusive society requires the adoption of new approaches and strategies that promote the accessibility of tourism destinations, allowing all people, regardless of their health condition, to enjoy tourism experiences. To accomplish this objective, it is of utmost relevance to promote the active involvement of all stakeholders of the tourism system (demand, supply, government entities, and educational institutions) in the creation of accessible and adapted tourism products. However, the scarce literature in this area suggests that the people working in the tourism industry are not usually aware of several needs and travel constraints of persons with disabilities and that the information delivered by traditional information sources to this market is frequently inadequate, inaccurate, or incomplete. Therefore, the information and communication technologies (ICTs) may have a crucial role to overcome the several travel constraints that these people face to plan and carry out a tourism trip as well as to enable supply agents to develop accessible tourism products. Despite this, although in recent years research regarding accessible tourism has increased, the number of studies on the contributions of ICTs for the development of accessible research is scarce. ICT Tools and Applications for Accessible Tourism provides theoretical and practical contributions for accessible tourism in the growing tourism market for social responsibility issues and as an excellent business opportunity. Chapters within this critical reference source cover the academic discussion of global accessible tourism, increased knowledge of disabilities, ICTs that can be used, and emerging technologies. This book is intended for all practitioners in the tourism industry along with IT specialists, government officials, policymakers, marketers, researchers, academicians, and students who are interested in the latest tools, technologies, and research on accessible tourism.

Social tourism - the practice of offering programmes, events and activities to enable disadvantaged population groups to enjoy tourism - is of increasing interest to academia. Beginning with an introduction to the social tourism concept, its relevance and target groups, this book then provides reflections about emerging topics case studies of programmes in action across Europe, Oceania and the Americas. It considers the tourism experience from the point of view of young people, families, senior citizens and people with disabilities, before covering the impacts of social tourism initiatives on both participants and tourism destinations. It concludes by reflecting on the practical challenges and policy implications emerging from theory and practice, highlighting common challenges and identifying guidelines for designing social tourism initiatives. This book: Covers the challenges faced by the sector and the relevance of promoting tourism programmes for disadvantaged groups of society. Promotes research that bridges theory and practice, permitting the identification of guidelines for more effective social tourism initiatives. Includes case studies from around the world to provide a global perspective. An important read for researchers of tourism, social inclusion and accessibility, this book will therefore also be of interest to students and practitioners of these areas.

This book presents the latest research on Ambient Intelligence including software and applications. Ambient Intelligence (AmI) is a paradigm emerging from Artificial Intelligence, where computers are used as proactive tools assisting people with their day-to-day activities, making everyone's life more comfortable. The inclusion of computational power and communication technologies in everyday objects is growing, and their embedding into our environments should be as invisible as possible. In order for AmI to be successful, human interaction with computing power and embedded systems in the surroundings should be smooth and happen without people actually noticing it. The only awareness people should have arises from AmI: more safety, comfort and wellbeing, emerging in a natural and inherent way. ISAmI is the International Symposium on Ambient Intelligence, aiming to bring together researchers from various disciplines that constitute the scientific field of AmI to present and discuss the latest results, new ideas, projects and lessons learned.

This book presents the latest research on Ambient Intelligence (AmI) including software and applications in different areas such as Internet of Things, Multi-Agent Systems or e-Learning, among others. AmI is a paradigm emerging from Artificial Intelligence, in which computers are used as proactive tools for assisting people with their day-to-day activities, making everyone's lives more comfortable. Another main concern of AmI originates from the human-computer interaction domain and focuses on offering ways to interact with systems in a more natural way by means of user-friendly interfaces. The published book correspond to technical and novel works carried out by scientists conducting research within the AmI area in one of the areas mentioned above. The intended readers are those with mainly technical profiles who are already working in the area of AmI or who want to focus their current work in this area. The papers collected in this book were presented at a symposium which was jointly organized by the Universidade do Minho and University of Salamanca. The latest installment was held in Salamanca, Spain, from October 6th to 8th, 2021. The authors wish to thank the sponsors: IBM, Indra, Viewnext, Global Exchange, AEPIA, APPIA and AIR Institute.

This book constitutes the proceedings of the workshops co-located with the 19th International Conference on Practical Applications of Agents and Multi-Agent Systems, PAAMS 2021, held in Salamanca, Spain, in October 2021.The total of 17 full and 9 short papers presented in this volume were carefully selected from 42 submissions. The papers in this volume stem from the following meetings:Workshop on Character Computing (C2); Workshop on Deep Learning Applications (DeLA); Workshop on Decision Support, Recommendation, and Persuasion in Artificial Intelligence (DeRePAI); Workshop on Multi-agent based Applications for Modern Energy Markets, Smart Grids and Future Power Systems (MASGES); Workshop on Smart Cities and Intelligent Agents (SCIA).

Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students. Key Features: * Considers critical concepts and influential factors in visitor management. * Illustrates current issues in visitor management. * Research-based case studies contribute to an overall understanding of core issues. * Covers the state-of-the-art in guiding and interpretation.

The contribution of tourism to create an inclusive society requires the adoption of new approaches and strategies that promote the accessibility of tourism destinations, allowing all people, regardless of their health condition, to enjoy tourism experiences. To accomplish this objective, it is of utmost relevance to promote the active involvement of all stakeholders of the tourism system (demand, supply, government entities, and educational institutions) in the creation of accessible and adapted tourism products. However, the scarce literature in this area suggests that the people working in the tourism industry are not usually aware of several needs and travel constraints of persons with disabilities and that the information delivered by traditional information sources to this market is frequently inadequate, inaccurate, or incomplete. Therefore, the information and communication technologies (ICTs) may have a crucial role to overcome the several travel constraints that these people face to plan and carry out a tourism trip as well as to enable supply agents to develop accessible tourism products. Despite this, although in recent years research regarding accessible tourism has increased, the number of studies on the contributions of ICTs for the development of accessible research is scarce. ICT Tools and Applications for Accessible Tourism provides theoretical and practical contributions for accessible tourism in the growing tourism market for social responsibility issues and as an excellent business opportunity. Chapters within this critical reference source cover the academic discussion of global accessible tourism, increased knowledge of disabilities, ICTs that can be used, and emerging technologies. This book is intended for all practitioners in the tourism industry along with IT specialists, government officials, policymakers, marketers, researchers, academicians, and students who are interested in the latest tools, technologies, and research on accessible tourism.