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Over the course of the last ten years the issue of debt has become
a serious problem that threatens to destroy the global
socio-economic system and ruin the everyday lives of millions of
people. This collection brings together a range of perspectives of
key thinkers on debt to provide a sociological analysis focused
upon the social, political, economic, and cultural meanings of
indebtedness. The contributors to the book consider both the lived
experience of debt and the more abstract processes of
financialisation taking place globally. Showing how debt functions
on the level of both macro- and microeconomics, the book also
provides a more holistic perspective, with accounts that span
sociological, cultural, and economic forms of analysis.
Consumer credit borrowing - using credit cards, store cards and
personal loans - is an important and routine part of many of our
lives. But what happens when these everyday forms of borrowing go
'bad', when people start to default on their loans and when they
cannot, or will not, repay? It is this poorly understood,
controversial, but central part of both the consumer credit
industry and the lived experiences of an increasing number of
people that this book explores. Drawing on research from the
interior of the debt collections industry, as well as debtors' own
accounts and historical research into technologies of lending and
collection, it examines precisely how this ever more sophisticated,
globally connected market functions. It focuses on the highly
intimate techniques used to try and recoup defaulting debts from
borrowers, as well as on the collection industry's relationship
with lenders. Joe Deville follows a journey of default, from
debtors' borrowing practices, to the intrusion of collections
technologies into their homes and everyday lives, to the
collections organisation, to attempts by debtors to seek outside
help. In the process he shows how to understand this particular
market, we need to understand the central role played within it by
emotion and affect. By opening up for scrutiny an area of the
economy which is often hidden from view, this book makes a major
contribution both to understanding the relationship between emotion
and calculation in markets and the role of consumer credit in our
societies and economies. This book will be of interest to students,
teachers and researchers in a range of fields, including sociology,
anthropology, cultural studies, economics and social psychology.
Consumer credit borrowing - using credit cards, store cards and
personal loans - is an important and routine part of many of our
lives. But what happens when these everyday forms of borrowing go
'bad', when people start to default on their loans and when they
cannot, or will not, repay? It is this poorly understood,
controversial, but central part of both the consumer credit
industry and the lived experiences of an increasing number of
people that this book explores. Drawing on research from the
interior of the debt collections industry, as well as debtors' own
accounts and historical research into technologies of lending and
collection, it examines precisely how this ever more sophisticated,
globally connected market functions. It focuses on the highly
intimate techniques used to try and recoup defaulting debts from
borrowers, as well as on the collection industry's relationship
with lenders. Joe Deville follows a journey of default, from
debtors' borrowing practices, to the intrusion of collections
technologies into their homes and everyday lives, to the
collections organisation, to attempts by debtors to seek outside
help. In the process he shows how to understand this particular
market, we need to understand the central role played within it by
emotion and affect. By opening up for scrutiny an area of the
economy which is often hidden from view, this book makes a major
contribution both to understanding the relationship between emotion
and calculation in markets and the role of consumer credit in our
societies and economies. This book will be of interest to students,
teachers and researchers in a range of fields, including sociology,
anthropology, cultural studies, economics and social psychology.
The collection explores how sentiment and relations are organised
in consumer markets. Social studies of economies and markets have
much more to offer than simply adding some 'context', 'culture' or
'soul' to the analysis of economic practices. As this collection
showcases, studying markets socially reveals how attachments
between people and products are engineered and can explain how, and
why, they fail. The contributors explore the tools and techniques
used to work with sentiment, aesthetics and relationships through
strategies including social media marketing, consumer research,
algorithmic profiling, personal selling, and call centre and
relationship management. The arts of attachment, as the various
contributions demonstrate, play a crucial but often misunderstood
role in the technical and organisational functioning of markets.
The collection explores how sentiment and relations are organised
in consumer markets. Social studies of economies and markets have
much more to offer than simply adding some 'context', 'culture' or
'soul' to the analysis of economic practices. As this collection
showcases, studying markets socially reveals how attachments
between people and products are engineered and can explain how, and
why, they fail. The contributors explore the tools and techniques
used to work with sentiment, aesthetics and relationships through
strategies including social media marketing, consumer research,
algorithmic profiling, personal selling, and call centre and
relationship management. The arts of attachment, as the various
contributions demonstrate, play a crucial but often misunderstood
role in the technical and organisational functioning of markets.
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