Unique critical approach helps students compare and evaluate different frameworks and ideas to ascertain strengths, weaknesses for their suitability to different projects, businesses or organisations, as well as written assignments; Well-regarded summaries of 'Quality Gurus' evaluates the contributions of influential theorists and practitioners in Quality Management; New edition has been completely updated across the board, including emphasis on Quality Management in today's digital world and fresh case studies throughout; Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions

The Intelligent Nation proposes a systemic and radical transformation of the organisation, management, ownership and performance of the services of the state by capitalising on the potential offered by contemporary information capability and fulfilling the rights and obligations both to and of citizens. In this book, John Beckford shows how, by adopting the principles of an Intelligent Organisation, the state can thrive and meet the needs of its citizens. He proposes a complete rethink of the state as the enabler or provider of public services. In particular, he points to the failure of the public sector to significantly emulate the massive gains in productivity and customer focus experienced in both manufacturing and services (e.g. finance, retailing, insurance). Governance and all public services must be redesigned to align to the contemporary needs of the citizen and exploit the power of information to enable a transformation of their effectiveness, redefine efficiency and support human-based services in crucial areas. Each chapter provides the key learning points, a discussion of the problem in theory and practice, integrated case studies, and discussion points. Written in an accessible style, the book provides thought-provoking supplemental reading for masters and undergraduate students reading organisation theory, organisation development, political science, public administration, healthcare, information systems and business and management science.

Unique critical approach helps students compare and evaluate different frameworks and ideas to ascertain strengths, weaknesses for their suitability to different projects, businesses or organisations, as well as written assignments; Well-regarded summaries of 'Quality Gurus' evaluates the contributions of influential theorists and practitioners in Quality Management; New edition has been completely updated across the board, including emphasis on Quality Management in today's digital world and fresh case studies throughout; Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions

The Intelligent Organisation proposes a radically different way of designing organisations to capitalise on the potential offered by contemporary information capability. Integrated, coherent information is taken as a competitive advantage enabling synthesis of behaviour and processes in an organisation designed backwards from its customers to achieve desired outcomes. An Intelligent Organisation uses information to drive learning and adaptation at the level of individuals, tasks, processes and the whole organisation, to deliver transformational changes in business performance. This fully updated second edition explores how to enable this change through systemic reinvention. Drawing on proven organisational applications exploiting data, information and management science, and grounded in tested theory, this book is not about incremental improvement but about fundamentally rethinking the whole. Building on the first edition, two chapters have been added to apply the ideas of the Intelligent Organisation to the individual as well as to the nation. Further discussion on the current issues around technology and ethics have been incorporated, as well as review questions and improved pedagogy. The text is supported by updated case studies throughout and a dedicated website, www.intelligentorganisation.com, with support materials for lecturers. Uniquely bridging the gap between information systems and organisational behaviour, The Intelligent Organisation will be of particular significance to master's and undergraduate students of Information Systems, Knowledge Management and Organisational Theory.

The Intelligent Organisation proposes a radically different way of designing organisations to capitalise on the potential offered by contemporary information capability. Integrated, coherent information is taken as a competitive advantage enabling synthesis of behaviour and processes in an organisation designed backwards from its customers to achieve desired outcomes. An Intelligent Organisation uses information to drive learning and adaptation at the level of individuals, tasks, processes and the whole organisation, to deliver transformational changes in business performance. This fully updated second edition explores how to enable this change through systemic reinvention. Drawing on proven organisational applications exploiting data, information and management science, and grounded in tested theory, this book is not about incremental improvement but about fundamentally rethinking the whole. Building on the first edition, two chapters have been added to apply the ideas of the Intelligent Organisation to the individual as well as to the nation. Further discussion on the current issues around technology and ethics have been incorporated, as well as review questions and improved pedagogy. The text is supported by updated case studies throughout and a dedicated website, www.intelligentorganisation.com, with support materials for lecturers. Uniquely bridging the gap between information systems and organisational behaviour, The Intelligent Organisation will be of particular significance to master's and undergraduate students of Information Systems, Knowledge Management and Organisational Theory.

The Intelligent Nation proposes a systemic and radical transformation of the organisation, management, ownership and performance of the services of the state by capitalising on the potential offered by contemporary information capability and fulfilling the rights and obligations both to and of citizens. In this book, John Beckford shows how, by adopting the principles of an Intelligent Organisation, the state can thrive and meet the needs of its citizens. He proposes a complete rethink of the state as the enabler or provider of public services. In particular, he points to the failure of the public sector to significantly emulate the massive gains in productivity and customer focus experienced in both manufacturing and services (e.g. finance, retailing, insurance). Governance and all public services must be redesigned to align to the contemporary needs of the citizen and exploit the power of information to enable a transformation of their effectiveness, redefine efficiency and support human-based services in crucial areas. Each chapter provides the key learning points, a discussion of the problem in theory and practice, integrated case studies, and discussion points. Written in an accessible style, the book provides thought-provoking supplemental reading for masters and undergraduate students reading organisation theory, organisation development, political science, public administration, healthcare, information systems and business and management science.