Unique critical approach helps students compare and evaluate
different frameworks and ideas to ascertain strengths, weaknesses
for their suitability to different projects, businesses or
organisations, as well as written assignments; Well-regarded
summaries of 'Quality Gurus' evaluates the contributions of
influential theorists and practitioners in Quality Management; New
edition has been completely updated across the board, including
emphasis on Quality Management in today's digital world and fresh
case studies throughout; Online resources include
chapter-by-chapter PowerPoint slides and a test bank of questions
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