Haunted Akron takes a look at the haunted tales of historic Akron, Ohio. Local ghost expert Jeri Holland takes readers on a tour of Akron's historic hauntings, from the ghosts who prowl about the University of Akron to Glendale Cemetery and the supernatural Firestone Tunnels.

"Perfection is a rare accomplishment, particularly in American poetry, and the perfection of much of Hollander's work makes it essential reading for anyone who genuinely cares for the craft of poetry. But in our fallen world we seem fated to value power of perfection, and John Hollander's poetry has shown a visionary power just often enough to secure him a place as one of the major figures of our moment."
Vernon Shetley, "The New Republic"

The Web has changed the game for your customers-- and, therefore, for you. Now, "CustomerCentric" Selling, already recognized as one of the premier methodologies for managing the buyer-seller relationship, helps you level the playing field so you can reach clients when they are ready to buy and create a superior customer experience.

Your business and its people need to be "CustomerCentric"--willing and able to identify and serve customers' needs in a world where competition waits just a mouse-click away. Traditional wisdom has long held that selling means convincing and persuading buyers. But today's buyers no longer want or need to be sold in traditional ways.

"CustomerCentric Selling" gives you mastery of the crucial eight aspects of communicating with today's clients to achieve optimal results: Having conversations instead of making presentations Asking relevant questions instead of offering opinions Focusing on solutions and not only relationships Targeting businesspeople instead of gravitating toward users Relating product usage instead of relying on features Competing to win--not just to stay busy Closing on the buyer's timeline (instead of yours) Empowering buyers instead of trying to "sell" them

What's more, "CustomerCentric Selling" teaches and reinforces key tactics that will make the most of your organization's resources. Perhaps you feel you don't have the smartest internal systems in place to ensure an ideal workflow. (Perhaps, as is all too common, you lack identifiable systems almost entirely.) From the basics--and beyond--of strategic budgeting and negotiation to assessing and developing the skills of your sales force, you'll learn how to make sure that each step your business takes is the right one.

In this important work, Daniele Brillaud provides an illuminating exploration of major concepts in Jacques Lacan's notoriously difficult writings, the Ecrits. To illustrate the theory, she discusses clinical cases and examples from the treatment of patients with a wide range of psychiatric disorders. This book is intended as an introduction to Lacanian theory and practice. Concrete examples show the interdependence of clinical work and conceptual formalisation in Lacan's reading of Freud. A spectrum of disorders and clinical issues is presented, including delusional misidentification syndromes, paranoid psychosis and schizophrenia, hypochondria, Cotard delusion, fetishism, the differential diagnosis of neurosis and psychosis, and more. Brillaud highlights the roots of Lacan's thought in classical French psychiatry and brings out the clinical relevance of his references to linguistics, literature, and topology. Her approach to treating and understanding psychopathology provides invaluable insight into Lacanian theory and clinical practice. This book will be of interest to students of psychoanalysis, clinical psychology, and psychiatry who would like to get a better understanding of Lacan's work and its clinical application, as well as to more experienced clinicians who are interested in the diagnosis and treatment of patients in Lacanian psychoanalysis.