The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication. Excellent communicating skills have always been crucial to success in leadership and management roles-and that's one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it's been the go-to "communication playbook," helping leaders develop strategic responses and communication tactics with clear, actionable advice. What's changed in the last ten years? Well, nothing-and everything. The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to "match your listener's tendency" and "validate," and you still need to guard against "defensiveness." What has changed is how some of the fundamentals and challenges are applied and met in today's world-both real and virtual, in remote and on-site working environments. Mastering Communication at Work, 2nd Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you'll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization's performance at every level.

What do you do when stress takes over your life, and nothing you do to feel better seems to work? When you... *Melt down over the smallest things *Get angry at the people you love *Choke under pressure *Feel tense and worried all the time *Procrastinate or give up in the face of a crucial deadline *Use food, alcohol, gambling, or other addictions to cope *Dwell on the past when you just want to move on Hijacked by Your Brain is the first book to explain how stress changes your brain and what you can do about it. Stress is not the enemy. In order to reduce stress, you have to understand why your brain causes you to feel stress and how you can take advantage of it to handle the high-stress people and situations in your life. This groundbreaking book reveals the step missing in most stress reduction guides. We can't stop stress, but we can control the effect stress has on us. Hijacked by Your Brain is the user's manual for your brain that shows you how to free yourself when stress takes over.

BE THE KIND OF LEADER PEOPLE "WANT" TO WORK WITH

"Do you want an engaged and best efforts culture? Do you want to attract and retain the best people? If your answers to those questions are yes and yes, then I highly recommend you read and you practice "The Three Commitments of Leadership.""
--DOUG LENNICK, CEO, Lennick Aberman Group and author of the internationally acclaimed "Moral Intelligence"

"In "The Three Commitments of Leadership," the authors offer safe harbor for those in any leadership role that find themselves in rough seas. The text is full of memorable wisdom and important stories, well told. This book moved me; it will move you, too."
--MARK BRYAN, bestselling author of "The Artist's Way at Work"

"The authors of "Three Commitments of Leadership" have distilled the qualities of leadership into an inspiring essence. You'll not only learn what it takes to become a great leader; you'll learn how to inspire those around you to commit to greatness as well."
--DANIEL H. PINK, author of "Drive" and "A Whole New Mind"

Every effective leader has his or her own personal style--but they all share one thing in common: Commitment. They know what commitments to make to motivate their teammates, build more productive organizations, and be the kind of leaders people want to work with.

But what exactly are great leaders committed "to"? "The Three Commitments of Leadership" delivers the answers that are the foundation of an evolution in the way human beings will lead for the future.

Written by a team of learning and development experts, this groundbreaking book provides a leadership model that will help you know where to pay attention, so every action you take has the impact you hope for. Too many leaders obsess over short-term profits, popularity, and pleasing boards, bosses, and special interests--when they "should" be obsessing over building lasting relationships and results.

"TheThree Commitments of Leadership" digs deep into what leaders must focus on to truly be exceptional: CLARITY--Creating a common understanding of what success looks like STABILITY--Providing the resources people need and building a culture of trust RHYTHM--Fostering a flow of work and an environment that feels natural

It's simple--but not easy. Globalization, competition, and shrinking margins are making it tougher than ever to operate without deep engagement from every member of every team. The solution is a tenacious dedication to a straightforward way of leading that produces the outcomes you need and turns every teammate into a fellow leader, too.