Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

• Respond when someone initiates a crucial conversation with you
• Identify and address the lag time between identifying a problem and discussing it
• Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

The New York Times bestselling guide to leading positive change in any organization-updated with new insights, research, and case studies Learning how to influence others may be the most important leadership skill you'll ever develop. And yet most leaders don't recognize this fact-that leadership, at the end of the day, is the capacity to influence behavior to drive results. When is the last time you saw a change effort yield something more than a t-shirt or mug emblazoned with the name of the effort? Our review of 30 years of change literature reveals that fewer than one in eight workplace change efforts is successful. Most produce nothing more than cynicism. Because of these failed efforts and unfulfilled dreams, most leaders grow impatient. They ask: "Why aren't people doing what they should be doing, and why can't I get them to change?" From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this popular guide explains why people do what they do and how leaders can influence behavior to drive results. It all comes down to a powerful yet simple model-the Six Sources of Influence (R). Learn how to identify the personal, social, and structural levers that influence both motivation and ability, and how to work these levers for directed behavior change. This new edition incorporates feedback from readers and learners over the past 10 years. Updates include: * Updated stories and examples of the Influencer model * New research on behavior change * Practical applications for today's challenges * New insights from the authors' experience applying the model over the last 15 years * Updated statistics, facts, and figures * New case studies and business examples Learn effective influence strategies from leaders who demonstrate that leadership is intentional influence. Knowing how to motivate and enable others to change may be the most important leadership skill you'll ever acquire. Once you tap into the power of influence, you can reach out and help others work smarter, grow faster, live better, and even save lives.

The 4 MILLION+ bestseller that revolutionized business communications-updated for today's workplace. Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: * Respond when someone initiates a crucial conversation with you * Identify and address the lag time between identifying a problem and discussing it * Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

PRAISE FOR "CRUCIAL ACCOUNTABILITY"

""Revolutionary ideas ... opportunities for breakthrough ..."" -- Stephen R. Covey, author of The 7 Habits of Highly Effective People

""Unleash the true potential of a relationship or organization and move it to the next level."" -- Ken Blanchard, coauthor of The One Minute Manager

""The most recommended and most effective resource in my library."" -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

""Brilliant strategies for those difficult discussions at home and in the workplace."" -- Soledad O'Brien, CNN news anchor and producer

""This book is the real deal.... Read it, underline it, learn from it. It's a gem."" -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

The New York Times bestselling guide to leading positive change in any organization—updated with new insights, research, and case studies  Learning how to influence others may be the most important leadership skill you’ll ever develop. And yet most leaders don’t recognize this fact—that leadership, at the end of the day, is the capacity to influence behavior to drive results. When is the last time you saw a change effort yield something more than a t-shirt or mug emblazoned with the name of the effort? Our review of 30 years of change literature reveals that fewer than one in eight workplace change efforts is successful. Most produce nothing more than cynicism. Because of these failed efforts and unfulfilled dreams, most leaders grow impatient. They ask: “Why aren’t people doing what they should be doing, and why can’t I get them to change?�  From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this popular guide explains why people do what they do and how leaders can influence behavior to drive results. It all comes down to a powerful yet simple model—the Six Sources of Influence®. Learn how to identify the personal, social, and structural levers that influence both motivation and ability, and how to work these levers for directed behavior change. This new edition incorporates feedback from readers and learners over the past 10 years. Updates include: •Updated stories and examples of the Influencer model  •New research on behavior change  •Practical applications for today’s challenges •New insights from the authors’ experience applying the model over the last 15 years  •Updated statistics, facts, and figures •New case studies and business examples  Learn effective influence strategies from leaders who demonstrate that leadership is intentional influence. Knowing how to motivate and enable others to change may be the most important leadership skill you’ll ever acquire. Once you tap into the power of influence, you can reach out and help others work smarter, grow faster, live better, and even save lives. 

Hold anyone accountable. Master performance discussions. Get RESULTS.

Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.

Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.

Drawing from 10,000 hours of observations, "Crucial Accountability" teaches you how to deal with common infractions such as:

"An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?"

"Your boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it."

"Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later."

"Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly."

"A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything."

Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. "Crucial Accountability" teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. "Crucial Accountability" offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

PRAISE FOR "CRUCIAL ACCOUNTABILITY"

""Revolutionary ideas ... opportunities for breakthrough ..."" -- Stephen R. Covey, author of The 7 Habits of Highly Effective People

""Unleash the true potential of a relationship or organization and move it to the next level."" -- Ken Blanchard, coauthor of The One Minute Manager

""The most recommended and most effective resource in my library."" -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

""Brilliant strategies for those difficult discussions at home and in the workplace."" -- Soledad O'Brien, CNN news anchor and producer

""This book is the real deal.... Read it, underline it, learn from it. It's a gem."" -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Find success in a workplace dominated by men. Sexism. Self-doubt. Invisibility. When you're one of the only women in your workplace, it can be difficult to gain your footing. Organizations need to change, but in the meantime, women can find success in these settings-and even flourish in them. Thriving in a Male-Dominated Workplace provides the advice you need to ensure your professional growth in roles and industries that have traditionally been filled by and controlled by men. From connecting with the right people to growing your confidence to fighting back against bias, you'll be able to establish your credibility and be seen by your colleagues as the expert you are. This book will inspire you to: Find support across the organization Overcome impostor syndrome and self-doubt Speak up for yourself and your accomplishments Build a better culture-once and for all The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Conduct more productive conversations. As a working parent, you lead meetings, advocate for your children, and make presentations that win clients&#8212all with ease. But when your personal life spills into your professional life&#8212whether it's negotiating a schedule change with your boss or talking to your spouse about responsibilities at home&#8212it can be a challenge to communicate effectively and reach agreement. Communicate Better with Everyone provides the expert advice, sample language, and practical solutions you need to help you have more productive conversations with everyone, from your manager to yourself. You'll learn to: Discuss your career and family commitments with your boss Set boundaries&#8212and stick to them Create a safe environment for open, honest conversations Decide whether&#8212and what&#8212to disclose when facing a personal crisis Talk back to your inner critic The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

You know you can do more with your career. And the future is going to demand more of you. The problem is you are so busy keeping up with the day-to-day that you can't prepare for tomorrow. Stretch: How to Future Proof Yourself for Tomorrow's Workplace gives you the confidence and knowledge you need to achieve your goals in an ever-changing world. Karie Willyerd and Barbara Mistick established experts and the collective winners of dozens of awards in the field of personal development and learning offer evidence-based guidance on obtaining the skills you will need to thrive in tomorrow's workplace. Built on solid, global research and dozens of personal interviews with people who have achieved new and inspiring goals, Stretch offers advice, valuable insights, anecdotes, and recommendations to make achieving your goals practical and within reach. If you are like other professionals, your biggest worry is becoming obsolete at work. Shifting technologies, fierce competition among corporations, and recruitment occurring on a global level would give anyone concern. To remain relevant in spite of change, you need to know how to: * Learn in any situation * Open your thinking to a world beyond where you are now * Connect to the people who can help you make your future happen * Seek experiences that will prepare you for tomorrow * Stay motivated through the ups and downs of a career so you can bounce forward Stretch: How to Future Proof Yourself for Tomorrow's Workplace offers five practices to help you start, enhance, and lengthen your career by anticipating the needs of tomorrow's work environment. Don't become obsolete. Instead, stretch to achieve your potential.

So often we want to make big changes in our lives, but lack the resolve to see them through. It seems we just can't summon the necessary willpower to take on these huge challenges - saving money, quitting smoking, increasing productivity, getting a promotion or pay rise, or losing weight. But here's the secret: willpower is not the answer. With a clearer understanding of the real forces that shape our actions, we can make better decisions, change our outlook, and rid ourselves of bad habits. CHANGE ANYTHING, reveals the Six Sources of Influence that affect our daily decisions and explains how you can make them work in your favour, helping you to achieve your goals. By learning how they apply to your life, you can put these subtle but strong forces to use in a positive way that brings real results. Based upon the latest psychological and medical research, this book details a variety of real world examples that will empower you to re-examine the way you go about your business and your life and will provide you with the tools to CHANGE ANYTHING.

A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on.
For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides in the way they want to improve their careers, financial fitness, physical fitness, and so on?
Based upon the latest research in a number of psychological and medical fields, the authors of CHANGE ANYTHING will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. CHANGE ANYTHING shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results.
The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.