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The authors of this book analyze the influence of specific everyday
life situations and contexts on the emotional state of people and
the ways in which this can impact measurements of user experience.
The book anticipates a future in which products and machines know
how we feel and adapt to the feelings they sense (music systems
that effectively enhance our current mood with a personalized
choice of music, computer dialogues that avoid upcoming
frustration, and photo cameras that take pictures whenever we're
excited). In all these situations, knowledge of the emotional state
of the user is prime information. A previous book published in the
Philips Research Book Series, "Probing Experience", illustrated
ways to evaluate the user experience through behavioural and
physiological parameters. The present book focuses on the influence
of context in these measurements. The everyday-life contexts of
future products and machines will be always specific, especially in
comparison to the standard laboratory situation. Context can impact
the experience measurements and influence the occurrence and
characteristics of certain signals. On the other hand, independent
knowledge of the context could be very valuable for the
interpretation of experience measurements. This book provides an
overview of the present knowledge on the impact of context, and
advocates the need for a joint understanding of its role in the
measurement of experience. The authors comprise many experienced
researchers on this topic with a wide variety of backgrounds,
including business and academia, covering a broad range of context
situations.
The authors of this book analyze the influence of specific everyday
life situations and contexts on the emotional state of people and
the ways in which this can impact measurements of user experience.
The book anticipates a future in which products and machines know
how we feel and adapt to the feelings they sense (music systems
that effectively enhance our current mood with a personalized
choice of music, computer dialogues that avoid upcoming
frustration, and photo cameras that take pictures whenever we're
excited). In all these situations, knowledge of the emotional state
of the user is prime information. A previous book published in the
Philips Research Book Series, "Probing Experience," illustrated
ways to evaluate the user experience through behavioural and
physiological parameters. The present book focuses on the influence
of context in these measurements. The everyday-life contexts of
future products and machines will be always specific, especially in
comparison to the standard laboratory situation. Context can impact
the experience measurements and influence the occurrence and
characteristics of certain signals. On the other hand, independent
knowledge of the context could be very valuable for the
interpretation of experience measurements. This book provides an
overview of the present knowledge on the impact of context, and
advocates the need for a joint understanding of its role in the
measurement of experience. The authors comprise many experienced
researchers on this topic with a wide variety of backgrounds,
including business and academia, covering a broad range of context
situations.
This book adheres to the vision that in the future compelling
user experiences will be key differentiating benefits of products
and services. It is the first book to combine academic and business
viewpoints on measuring user experiences for product development.
The book gathers authors from different backgrounds. This is a
mosaic of their work, and that of Philips Research, in the
assessment of user experience, covering the full range from
academic research to commercial propositions.
This book adheres to the vision that in the future compelling user
experiences will be key differentiating benefits of products and
services. Evaluating the user experience plays a central role, not
only during the design process, but also during regular usage: for
instance a video recorder that recommends TV programs that fit your
current mood, a product that measures your current level of
relaxation and produces advice on how to balance your life, or a
module that alerts a factory operator when he is getting drowsy.
Such systems are required to assess and interpret user experiences
(almost) in real-time, and that is exactly what this book is about.
How to achieve this? What are potential applications of
psychophysiological measurements? Are real-time assessments based
on monitoring of user behavior possible? If so, which elements are
critical? Are behavioral aspects important? Which technology can be
used? How important are intra-individual differences? What can we
learn from products already on the market? The book gathers a group
of invited authors from different backgrounds, such as technology,
academy and business. This is a mosaic of their work, and that of
Philips Research, in the assessment of user experience, covering
the full range from academic research to commercial propositions..
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