Featuring New Expert Contributing Authors From Across The Country, This Timely Revision Addresses All The Important Topics In The Effective Management Of Public Health Departments And Agencies. Using A Practical, Nontheoretical Approach, The Book Is Ideal For The Hands-On Management Of These Complex Organizations And Their Daily Operations. The Third Edition Has Been Thoroughly Revised With New Case Studies As Well As The Following New Chapters: - Chapter 2 Leadership And Governance - Chapter 16 Public Health Performance Standards - Chapter 17 Continuous Quality Improvement - Chapter 18 Accreditation - Chapter 21 Social (Electronic) Media - Chapter 28 Starting A Health Board In The 21St Century The Text Is Accompanied By A Complete Package Of Instructor Resources Including A Transition Guide, Instructor's Manual, Testbank, And Powerpoint Slides.

This practical, hands-on book introduces human resources to those who are preparing to work in any area of health care or health service. Written for practitioners and students in all disciplines related to health, it covers important topics such as recruitment, training, termination, legal issues, labor unions, and more. Each chapter is introduced by a case study related to the material that follows. The case study is resolved at the conclusion of each chapter along with expert commentary and practical suggestions that can be used in the real world. Chapters also feature learning objectives, discussion points, and questions to ponder. Many examples and a number of sample forms and documents are included. The Second Edition has been completely re-organized to reflect a better chapter flow and organization. It also offers: * All data updated throughout * New section on health care legislation * New section in each chapter, "Customer Service Box", that emphasizes the importance of customer service in the context of the material presented in the chapter. * Completely revised instructor ancillary material.