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The Great Marula Menu (Paperback): The Lazy Makoti, J'Something The Great Marula Menu (Paperback)
The Lazy Makoti, J'Something
R360 R281 Discovery Miles 2 810 Save R79 (22%) In Stock

The Great Marula Menu  is a delicious collaboration between Amarula and passionate home cooks from across South Africa. A curation of the best Amarula-inspired recipes shared by devoted Amarula fans, the book is a true reflection of community and a shared love of great flavours. With contributions from renowned culinary figures The Lazy Makoti and J’Something, who bring their unique talents to the table, The Great Marula Menu promises a cultural journey through diverse South African home cooking.
 
From tasty lunches to moreish mains, scrumptious desserts and inspired cocktails, each recipe contains either a splash or a generous pour of this world-famous liqueur. But more than this, the book is a tribute to the land where the marula trees grow. Gathered within these pages, you’ll find a representation of this nation’s vibrant imagination – all brought together in the spirit of generosity. It’s a delightful blend of Amarula’s spirit, culinary expertise and the warmth of home cooking, inviting everyone to savour the rich tapestry of South Africa’s food culture.

Kirstenbosch - The Most Beautiful Garden in Africa (Hardcover, New Edition): Brian J. Huntley Kirstenbosch - The Most Beautiful Garden in Africa (Hardcover, New Edition)
Brian J. Huntley
bundle available
R400 R299 Discovery Miles 2 990 Save R101 (25%) In Stock

The view from this spot … is the most picturesque of any I had seen in the vicinity of Cape Town.
William Burchell — Travels in the Interior of South Africa, 1822

Kirstenbosch is a name that resonates around the world as the home of a uniquely rich flora in a setting of unsurpassed beauty. Established soon after the unification of South Africa in 1910, the Garden continues to draw both tourists and locals to its enchanting spaces and botanical riches.

This book tells of how the Garden came to be, its setbacks and triumphs, its benefactors and heroes. It outlines the Garden’s scientific eminence as the repository of knowledge on our prized flora and presents its many attractions.

In this new edition, the story is brought up to date with details of new developments and attractions, making it a quality memento for visitors and the thousands of locals who flock there annually.

Descriptive Accounting - IFRS Focus (Paperback, 22nd Edition): Z.R. Koppeschaar, J. Rossouw, J. Sturdy, K Papageorgiou, C... Descriptive Accounting - IFRS Focus (Paperback, 22nd Edition)
Z.R. Koppeschaar, J. Rossouw, J. Sturdy, K Papageorgiou, C Smith, …
Sold By Aristata Bookshop - Fulfilled by Loot
R1,768 Discovery Miles 17 680 Ships in 2 - 4 working days

The purpose of this book is to set out the basic principles and conceptual issues of the International Financial Reporting Standards (IFRS).

The book attempts to provide an accounting basis against which professional accounting publications can be assessed; review such publications critically, and identify possible shortcomings; and focus on the nucleus of the publications and supply specific related examples.

It is suitable for third-year and postgraduate students, as well as practising accountants.

Abnormal Child Psychology (Hardcover, 7th Edition): Eric J. Mash, David Wolfe Abnormal Child Psychology (Hardcover, 7th Edition)
Eric J. Mash, David Wolfe
R1,249 R1,128 Discovery Miles 11 280 Save R121 (10%) Ships in 10 - 15 working days

Balancing developmental, clinical-diagnostic, and experimental approaches to child and adolescent psychopathology, Eric Mash and David Wolfe's ABNORMAL CHILD PSYCHOLOGY is one of the most up-to-date, authoritative, and comprehensive books in its market.

The seventh edition is organized to reflect DSM-5 categories, dimensional approaches to classification, and evidence-based assessment and treatment approaches. The authors trace developmental pathways for each disorder and show how child and adolescent psychopathology involves biological, psychological, and sociocultural factors interacting with a youth's environment. Case histories, examples, and first-person accounts illustrate the categorical and dimensional approaches used to describe disorders.

The authors also consistently illustrate how troubled children behave in their natural settings: homes, schools, and communities.

The Lost Prince Of The ANC - The Life And Times Of Jabulani Nobleman Mzala Nxumalo (Paperback): Mandla J. Radebe The Lost Prince Of The ANC - The Life And Times Of Jabulani Nobleman Mzala Nxumalo (Paperback)
Mandla J. Radebe
R340 R266 Discovery Miles 2 660 Save R74 (22%) Ships in 5 - 10 working days

At once intimate and analytical, Mandla J. Radebe has written a powerful and information-packed biography of one of the signal leaders of the 16 June 1976 generation.

The Lost Prince of the ANC is the first comprehensive enquiry into Mzala’s story, tracing his life from birth to his untimely death in 1991, at the age of 35, just after his return to South Africa. Radebe’s richly researched biography, is the story too, of the radical tradition of the liberation movement, which flourished during its underground days.

This revelatory biography of a critical thinker who had much to offer the post-apartheid South Africa, does more than fill a gap in our history: its insights open a door for the reader to imagine politics and society anew.

Managerial Accounting, Finance And Strategy - Question Book (Paperback): H. van Romburg, J. Swanepoel, A. Ravat, E. Pullen Managerial Accounting, Finance And Strategy - Question Book (Paperback)
H. van Romburg, J. Swanepoel, A. Ravat, E. Pullen
R684 R632 Discovery Miles 6 320 Save R52 (8%) Ships in 4 - 8 working days

Managerial accounting and finance are based on the fundamental principles that must be understood, learned and applied if one wishes to succeed in the business world.

Media Studies: Volume 3 - Media Content And Media Audiences (Paperback, 1st Edition (Revised Reprint)): Pieter J. Fourie Media Studies: Volume 3 - Media Content And Media Audiences (Paperback, 1st Edition (Revised Reprint))
Pieter J. Fourie 1
R856 R745 Discovery Miles 7 450 Save R111 (13%) Ships in 4 - 8 working days

In the third volume of this series, Media Studies, the emphasis is on media content and media audiences. Media content and media audiences (or users) are covered from methodological and theoretical perspectives.

For the revised reprint of this volume, a new introduction has been included to highlight the relevance of the current content and to contextualise within it the content of Volume 4 Social (New) Media and Mediated Communication Today (2017).

Part 1 of the book deals with: quantitative content analysis; communication and media semiotics; media, language and discourse; media and visual literacy; visual text analysis; textual analysis: narrative and argument; narrative analysis; film theory and criticism Part 2 deals with: media audience theory (dealing with the uses and gratification theory, reception theory and ethnography); questionnaire surveys in media research; field research in media studies; measuring media audiences; psychoanalysis and television as an illustration of an applied theoretical approach in media audience research.

Competition Law And Economic Regulation - Addressing Market Power In Southern Africa (Paperback): Jonathan Klaaren Competition Law And Economic Regulation - Addressing Market Power In Southern Africa (Paperback)
Jonathan Klaaren; Anthea Paelo, Genna Robb, Simon Roberts; Edited by Simon Roberts; …
R420 R328 Discovery Miles 3 280 Save R92 (22%) Ships in 5 - 10 working days

Shaping markets through competition and economic regulation is at the heart of addressing the development challenges facing countries in southern Africa. The contributors to Competition Law And Economic Regulation: Addressing Market Power In Southern Africa critically assess the efficacy of the competition and economic regulation frameworks, including the impact of a number of the regional competition authorities in a range of sectors throughout southern Africa.

Featuring academics as well as practitioners in the field, the book addresses issues common to southern African countries, where markets are small and concentrated, with particularly high barriers to entry, and where the resources to enforce legislation against anti-competitive conduct are limited. What is needed, the contributors argue, is an understanding of competition and regional integration as part of an inclusive growth agenda for Africa. By examining competition and regulation in a single framework, and viewing this within the southern African experience, this volume adds new perspectives to the global competition literature.

It is an essential reference tool and will be of great interest to policymakers and regulators, as well as the rapidly growing ecosystem of legal practitioners and economists engaged in the field.

Born For Greatness (Paperback): Gerald J. Maarman Born For Greatness (Paperback)
Gerald J. Maarman
R195 R153 Discovery Miles 1 530 Save R42 (22%) View more sellers Ships in 5 - 10 working days

I have met many people who have gone through life with dreams of achieving success, but they never did. Some of them gave up hope because of a bad life experience or perhaps a lack of resilience made them abandon their unfulfilled dreams. I have spoken to thousands of people from disadvantaged backgrounds, people who have been through the worst life experiences, and they want to know “How does one overcome adversity and achieve success?”

My aims with this book are to provide answers to this question and to provide helpful tools and tips that can be utilised to achieve success in the face of adversity. In the first 9 chapters I tell my life story and give you a glimpse of the difficult journey I have travelled to achieve success. From chapter 10, I delve deeper into the ways in which I conducted my life in order to achieve success and I often use scriptures from the Bible to bring across certain concepts.

My prayer is if you are experiencing adversity that my life story will encourage you to persevere against all odds. With my journey, I demonstrate that for you to reach your destiny, you must cherish both the good and bad experiences. What you are experiencing now may be because of poor choices or circumstances beyond your control, but these experiences will mould you into the person that God has predestined you to become, and they will guide you to your destiny.

Principles Of Management Accounting - A South African Perspective (Paperback, 3rd Edition): C. Cairney, R. Chivaka, D. Joubert,... Principles Of Management Accounting - A South African Perspective (Paperback, 3rd Edition)
C. Cairney, R. Chivaka, D. Joubert, A. Pienaar, E. Pullen, …
R700 R647 Discovery Miles 6 470 Save R53 (8%) Ships in 6 - 10 working days

Principles of Management Accounting: A South African Perspective 3rd Edition is an accessible principles-and-concepts-based text aimed at undergraduate students of management accounting at universities and universities of technology. Sections integrating topics from groups of preceding chapters provide advanced reading for Honours and MBA level students. The book covers the management accounting syllabus of the South African Institute of Chartered Accountants (SAICA). In doing so, it also covers most aspects of the syllabi of the relevant papers of the Chartered Institute of Management Accountants (CIMA) and the Association of Chartered Accountants (ACCA).

Financial Management - Turning Theory Into Practice (Paperback, 2nd Edition): J. Fouche Financial Management - Turning Theory Into Practice (Paperback, 2nd Edition)
J. Fouche
R799 R732 Discovery Miles 7 320 Save R67 (8%) Ships in 6 - 10 working days

Financial Management: Turning Theory into Practice is an accessible and principles-based financial management textbook for second-and-third-year students, as well as students enrolled in Honours courses.

The book shows that the financial decisions made by financial managers do not rely solely on economic models, but also on stakeholder behaviour and management practices. These aspects are highlighted in both the theoretical and practical aspects of the book in an understandable format.

By referring to a financial management cycle focused on creating value, the authors illuminate the connections between the activities undertaken by these managers-an emphasise the impact of their decisions on the business.

Community Psychology - South African Praxis (Paperback): M. Visser, J. Akhurst, R. Carolissen, N. Matamela Community Psychology - South African Praxis (Paperback)
M. Visser, J. Akhurst, R. Carolissen, N. Matamela
R770 R707 Discovery Miles 7 070 Save R63 (8%) Ships in 7 - 10 working days

Community psychology is an applied branch of psychology that places emphasis on understanding people in their own context, and promoting their health and wellbeing within this context. It is particularly relevant in the quest to empower people to address psychosocial problems through community development. Community psychology focuses on how theories and research are used to inform practice in South Africa.

Community psychology applies theories relevant to the study of people in South Africa’s diverse multicultural environment, delving deeper into the psychosocial problems of violence and crime, poverty and unemployment, racism and xenophobia, gender-based violence/gender equity, masculinities, community trauma, HIV/AIDS, substance abuse, child and adolescent mental health and the elderly in the community.

It develops a new perspective on interpretation of communities, resulting in meaningful engagement which can lead to real social change.

Everest Untold - Diaries From The First South African Everest Expedition (Paperback): Patrick J. Conroy Everest Untold - Diaries From The First South African Everest Expedition (Paperback)
Patrick J. Conroy
Sold By Aristata Bookshop - Fulfilled by Loot
R336 Discovery Miles 3 360 Ships in 2 - 4 working days

Told with the immediacy of a diary, which is where the book began, Patrick takes us on a journey to the highest mountain in the world, where one of the greatest tragedies in climbing history was about to unfold. Filled with photographs and sketches from his notebooks we become part of the Radio 702 team sent to cover the South African Everest Expedition of 1996. It would turn out to be the deadliest climbing seasons in the peak’s history.

Twenty years later the controversy around what truly happened on the mountain continues to rage. Conroy kept a meticulous diary and recorded many hours of radio communications between the climbers. Now, two decades later, his memoirs reveal a remarkable and untold story of what happened on the mountain that fateful year. Everest Untold includes hidden insights and never before revealed transcripts that shed new light on the 1996 disaster, including the mysterious disappearance of one of the South African team members in the death zone.

Conroy’s hidden story reopens the debate on the risks of high-altitude mountaineering and what it meant to a young democratic South Africa unaware of the dangers that lay ahead.

South African Employment Relations - Theory And Practice (Paperback, 9th Edition): P.S. Nel, M. Kirsten, B.J. Erasmus, J.... South African Employment Relations - Theory And Practice (Paperback, 9th Edition)
P.S. Nel, M. Kirsten, B.J. Erasmus, J. Gobind, M. Holtzhausen, …
R720 R665 Discovery Miles 6 650 Save R55 (8%) In Stock

The effective management of employment relations is not only integral to organisational success but also addresses the socioeconomic needs of all South Africans. Labour, employers and the government have a responsibility to balance, integrate and reconcile their partly common and partly divergent interests. South African employment relations therefore adopts a broader perspective to Employment Relations as a field of study and practice. Rather than focussing only on the traditional formal and collective dimensions of the field, all aspects of the employment relationship are incorporated.

This 9th edition of South African employment relations continues to build on its long-standing success, spanning more than 30 years, by including current events in the South African employment relations and wider socioeconomic and political environments. It furthermore deals with the latest legislative developments and other contemporary issues. Case studies and short inserts entitled “ER in practice” highlight the challenges posed by industry and the business community, with the goal of instilling confidence in daily business and employment relations activities in the real world. A new addition to the book is a sensitisation toward the African context in which South African organisations operate. The challenges experienced by employment relations practitioners in this unique environment are highlighted throughout the chapters and incorporated in the case studies.

Contents include the following:

  • Fundamentals of employment relations
  • Role-players and stakeholders in employment relations
  • The development of employment relations in South Africa
  • Labour legislation impacting on the employment relationship
  • Conflict, collective bargaining and negotiation
  • Industrial action and strike handling
  • Organisation-level strategies, policies, procedures, processes and practices
  • Employee involvement and participation
  • The interplay between aspects of human resource management and labour relations dynamics

South African employment relations is aimed at both students and practitioners in this field.

Media Studies: Volume 2 - Policy, Management And Media Representation (Paperback, 2nd edition (Revised Reprint)): Pieter J.... Media Studies: Volume 2 - Policy, Management And Media Representation (Paperback, 2nd edition (Revised Reprint))
Pieter J. Fourie
R772 R678 Discovery Miles 6 780 Save R94 (12%) Ships in 4 - 8 working days

In the second volume of the four-part textbook series on Media Studies the emphasis is again on the relationship between media and society. While further exploring media as an institution, this volume also introduces the topics of media regulation and content.

Volume 2 is guided in part by the question: How do we control and manage the media? Communications policy is explained, with overviews of how the Southern African media is externally and internally regulated to ensure a well-organised and disciplined modern media system. Strategic ways of managing the media are discussed. The book deals with the concept of media representation: How does the media reflect and represent reality or its aspects? Is the news that is presented an accurate portrayal of reality? How does the media deal with identity, race, gender, sexual orientation, the environment, AIDS, violence and terrorism?

This section thus critically analyses questions about how the media depicts people, topics, organisations and issues.

Advertising Promotion and Other Aspects of Integrated Marketing Communications - South African Edition (Paperback): J Craig... Advertising Promotion and Other Aspects of Integrated Marketing Communications - South African Edition (Paperback)
J Craig Andrews, Terence Shimp
R1,098 R1,000 Discovery Miles 10 000 Save R98 (9%) Ships in 10 - 15 working days

Advertising, Promotion, and Other Aspects of Integrated Marketing Communications, South African Edition provides a contemporary view of the role and importance of marketing communications. Emerging topics such as the enormous popularity of social media outlets, online and digital practices, viral communications, and personal selling - along with all of their effects on traditional marketing - are also discussed in this edition.

Human Resource Information Systems - Basics, Applications, and Future Directions (Paperback, 4th Revised Edition): Michael J... Human Resource Information Systems - Basics, Applications, and Future Directions (Paperback, 4th Revised Edition)
Michael J Kavanagh, Richard D. Johnson
R2,006 Discovery Miles 20 060 Ships in 12 - 17 working days

Today's human resource departments play a vital role in helping organizations achieve their strategic objectives and gain a competitive edge. As technology continues to evolve at a rapid pace, it's imperative that organizations leverage human resource information systems (HRIS) to make better people decisions and manage talent more effectively.

Human Resource Information Systems: Basics, Applications, and Future Directions is a thorough, accessible introduction to the HRIS field. The Fourth Edition includes a new chapter on social media, exploring how organizations can use social networks to recruit and select the best candidates.

A new HRIS Expert feature spotlights practitioners who share best practices and insights into HR professions.

Analysis Of Safety Incidents (Paperback): Sarel J. Smit Analysis Of Safety Incidents (Paperback)
Sarel J. Smit
R593 R522 Discovery Miles 5 220 Save R71 (12%) In Stock

Workplace incidents and accidents affect businesses long after the incidents occur. The interruption of busi­ness activities and running equipment results in financial loss. Injuries suffered by people damage a business’s image and competitive edge, and demotivate employees.

By approaching safety risks in a measured, responsible manner, safety professionals and business owners can mitigate the occurrence of incidents and prevent them from happening in the workplace.

Assurance - An Audit Perspective (Paperback, Revised 1st Edition): GP Coetzee, R. du Bruyn, H. Fourie, K. Plant, J. Olivier Assurance - An Audit Perspective (Paperback, Revised 1st Edition)
GP Coetzee, R. du Bruyn, H. Fourie, K. Plant, J. Olivier
R884 R803 Discovery Miles 8 030 Save R81 (9%) Ships in 4 - 8 working days

This book is focused on a broader approach for all assurance providers (including both internal and external auditors) and addresses various advanced concepts that assurance providers need an understanding of.

Media Studies: Volume 1 - Media History, Media And Society (Paperback, 2nd Edition (Revised Reprint)): Pieter J. Fourie Media Studies: Volume 1 - Media History, Media And Society (Paperback, 2nd Edition (Revised Reprint))
Pieter J. Fourie 2
R732 R645 Discovery Miles 6 450 Save R87 (12%) Ships in 4 - 8 working days

This up-to-date, comprehensive, user-friendly and accessible series has been written by key thinkers in Media Studies locally and from abroad.

Media Studies encompasses the systematic, critical and analytical study of the media, in all its forms, and sees the media as one of the most important generators and disseminators of meaning in contemporary society. Media Studies investigates who owns the media, who produces the media, media content and the users of the media. It investigates the power relationships between the media and politics, culture, economy, society, and above all, the relationship between the media and democracy.

    Contents Include:
    • A history of the South African media
    • A macro history of the media in Africa
    • Theoretical approaches to mass communication and media research
    • The functions and effects of the media in society
    • Media culture/media and culture
    • The ideological power of the media
    • The media as public sphere in contemporary society
    • The impact of globalisation and communication technology on media and media communication.
A Court Of Thorns And Roses: 5-Book Collection - Thorns & Roses / Mist & Fury / Wings & Ruin / Frost & Starlight / Silver... A Court Of Thorns And Roses: 5-Book Collection - Thorns & Roses / Mist & Fury / Wings & Ruin / Frost & Starlight / Silver Flames (Paperback, Boxed set)
Sarah J. Maas
R1,250 R968 Discovery Miles 9 680 Save R282 (23%) Ships in 5 - 10 working days

All five of the Court of Thorns and Roses paperbacks in a gorgeous box set perfect for the holiday season.

Feyre is a huntress. The skin of a wolf would bring enough gold to feed her sisters for a month. But the life of a magical creature comes at a steep price, and Feyre has just killed the wrong wolf ...

Follow Feyre's journey into the dangerous, alluring world of the Fae, where she will lose her heart, face her demons, and learn what she is truly capable of.

End Of Story (Paperback): A J Finn End Of Story (Paperback)
A J Finn
R380 R304 Discovery Miles 3 040 Save R76 (20%) View more sellers In Stock

For fans of Knives Out comes a spellbinding thriller from the author of the #1 New York Times bestseller The Woman in the Window.

“I’ll be dead in three months. Come tell my story.”

So writes Sebastian Trapp, reclusive mystery novelist, to his longtime correspondent Nicky Hunter, an expert in detective fiction. With mere months to live, Trapp invites Nicky to his spectacular San Francisco mansion to help draft his life story . . . while living alongside his beautiful second wife, Diana; his wayward nephew, Freddy; and his protective daughter, Madeleine. Soon Nicky finds herself caught in an irresistible case of real-life “detective-fever.”

“You and I might even solve an old mystery or two.”

Twenty years earlier—on New Year’s Eve 1999—Sebastian’s first wife and teenage son vanished from different locations, never to be seen again. Did the perfect crime writer commit the perfect crime? And why has he emerged from seclusion, two decades later, to allow a stranger to dig into his past?

“Life is hard. After all, it kills you.”

As Nicky attempts to weave together the strands of Sebastian’s life, she becomes obsessed with discovering the truth . . . while Madeleine begins to question what her beloved father might actually know about that long-ago night. And when a corpse appears in the family’s koi pond, both women are shocked to find that the past isn’t gone—it’s just waiting.

Badass Trader - How To Trade Your Way To Riches (Paperback): Robert J Van Eyden Badass Trader - How To Trade Your Way To Riches (Paperback)
Robert J Van Eyden
R290 R227 Discovery Miles 2 270 Save R63 (22%) Ships in 5 - 10 working days

New traders are often led to believe that trading must be easy, which is true to some extent; it has certainly never been easier to trade. Barriers to entry are low, and you have unlimited earning power. You can trade whenever and wherever you like, using any of the numerous markets that are available to choose from, and you can select a low-cost platform from among the many platforms available.

But new traders soon realise that what is generally called ‘common sense’ does not work in trading; what they have been taught – that there is a right way and a wrong way – does not seem to apply to trading. Why? The answer is simple: Our brains are not naturally wired for trading, but they can be rewired. And you will find out how in this book.

Whether you are a beginner or an experienced trader, reading Badass Trader can be a valuable way to learn, grow and improve your trading skills, setting you on a path to financial well-being. While both informative and practical, the book will also help to rewire your mind, stacking the odds of trading success in your favour so that you can get profitable quicker.

Total Quality Management And Operational Excellence - Text With Cases (Paperback, 5th Edition): John S Oakland, Robert J.... Total Quality Management And Operational Excellence - Text With Cases (Paperback, 5th Edition)
John S Oakland, Robert J. Oakland, Michael A. Turner
R1,448 R1,371 Discovery Miles 13 710 Save R77 (5%) Ships in 12 - 17 working days

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.

Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

  • Accelerating change
  • Reducing cost
  • Protecting reputation

The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.

Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.

Operational Risk Management (Paperback, 3rd edition): J Young Operational Risk Management (Paperback, 3rd edition)
J Young
R545 R504 Discovery Miles 5 040 Save R41 (8%) Ships in 7 - 10 working days

After many years of continuous development, operational risk management can now be regarded as an important and independent management discipline in its own right. It is a value-adding activity that has a direct or indirect impact on the bottom-line performances of organisations. It is fundamentally concerned with good governance and involves consistent alertness and continuous improvement. As a result, it is essential for business managers at all levels to understand the concept of operational risk management and its methodologies. Operational risk management will assist organisations to develop and implement an operational risk management process that will support the achievement of business objectives in a way that proactively addresses risk exposures and identifies potential business opportunities. In addition, Operational risk management attempts to bridge the gap that exists between some of the theoretical concepts of operational risk and the practical implementation. It deals firstly with the development phases of operational risk, and then illustrates the effective application of an operational risk management process. It also discusses relevant issues in the field and how to deal with risk exposures that could disrupt business processes and systems, with the achievement of business objectives and with the wellbeing of employees. Operational risk management is aimed at students, as well as at managers interested in the management of operational risk.

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