In "The Heart of the Matter," Judith Lynn Fisher celebrates faith, family, and love. These thirty-six poems will touch your heart. The verses in this collection will inspire and uplift even the most discouraged in the toughest of times. For instance, in "You Are Not Forsaken," Fisher writes: "Sometimes it seems, to our dismay,
our burdens do abound.
There's no apparent helping hand,
though you're searching all around. But in these times of turmoil,
trace the corners of your soul,
and there you will discover
that God's touch will make you whole." And everyone will enjoy "Cajun Witch," which tells the story of a man who sets out to sea to find his lost love. On the way, he must do battle with a voodoo princess. Fisher writes: "In his hand I placed a dagger,
by imagination, this is true .
for he really held no weapon
but the strength of love he knew. For he knew not . but I knew sure,
that true love would win through all,
and he plunged right in the middle
not knowing this at all." Experience a powerful range of emotions with this fantastic collection that gets straight to "The Heart of the Matter."

Workplace bullying is a problem and is an important organizational and social concern. This study examined workplace bullying and its effect on job satisfaction and productivity. The research showed how bullying behavior affects a target's ability to perform their jobs, which can impact the morale of employees and the financial performances of an organization. Workplace bullying is difficult to identify and contain because the harassment usually takes place covertly, many times out of sight of supervisors and coworkers. The central findings of this study (a) showed the frequency of workplace bullying, (b) examined the specific types of mistreatment and negative acts experienced by targets, (c) determined physical and mental stress associated with bullying, and (d) revealed a relationship between workplace bullying and its effect on job satisfaction and productivity. The data in this study found that 75% of participants reported witnessing mistreatment of coworkers sometime throughout their careers, 47% have been bullied during their career, and 27% admitted to being a target of a bully in the last 12 months.

In "The Heart of the Matter," Judith Lynn Fisher celebrates faith, family, and love. These thirty-six poems will touch your heart. The verses in this collection will inspire and uplift even the most discouraged in the toughest of times. For instance, in "You Are Not Forsaken," Fisher writes: "Sometimes it seems, to our dismay,
our burdens do abound.
There's no apparent helping hand,
though you're searching all around. But in these times of turmoil,
trace the corners of your soul,
and there you will discover
that God's touch will make you whole." And everyone will enjoy "Cajun Witch," which tells the story of a man who sets out to sea to find his lost love. On the way, he must do battle with a voodoo princess. Fisher writes: "In his hand I placed a dagger,
by imagination, this is true .
for he really held no weapon
but the strength of love he knew. For he knew not . but I knew sure,
that true love would win through all,
and he plunged right in the middle
not knowing this at all." Experience a powerful range of emotions with this fantastic collection that gets straight to "The Heart of the Matter."

In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.