Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So, how do law firms, and individual lawyers, ensure they exceed expectations, and deliver the best customer experience possible? And what benefits - tangible and intangible - does this bring? Innovations in Client Experience brings together a collection of global contributors, giving their thoughts and advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms concerned they need to improve their CX.

It is time to take the heart of the matter to the heat of the kitchen, taking in the Tarot like the scent of warm cookies, just from the oven. Depicted with the wisdom and delight of a home-spun conversation around a kitchen table, this deck presents 78 hand-painted images that revolve around a lively culinary theme. Bright colors and often whimsical humor provide an instant connection and reading experience for anyone who has ever put two slices of bread together. In a narrative style, the accompanying comprehensive guide provides a sophisticated understanding of Tarot Archetypes and philosophy. Card meanings are based on the traditional Rider-Waite-Smith standard, yet project their own original flavor. This deck and guide is a must-have for both the serious Tarot practitioner, as well as for those looking to find spirituality in their everyday lives. Bon AppA (c)tit!

Over the course of 10 years, photographer Rocco Rorandelli, travelled to India, China, Indonesia, USA, Germany, Bulgaria, Nigeria, Slovenia and Italy to document the impact of the tobacco industry on health, the economy and the environment. In Bitter Leaves, the resulting photographs are presented alongside texts by scientist Dr Judith MacKay, collectively examining the complexity of this global industry and the influence of corporate mechanisms and power

This book contains the full proceedings of the Tenth World Conference on Tobacco or Health, held 24-28 August 1997 in Beijing, China, and hosted by the Chinese Association on Smoking and Health and the Chinese Medical Association.
Tobacco is now causing a worldwide epidemic of premature death and disability, affecting first men and then women in developed countries, and now increasingly affecting developing countries. The theme "Tobacco: The Growing Epidemic" was chosen to reflect the increasingly global nature of the problem.

BLISS LIFESTYLE: CHOOSING JOY OVER FOOD shows you why your previous approaches to weight loss haven't worked and offers a step-by-step method to help you design your ideal life at a healthy weight. People are willing to spend vast amounts of time in researching and implementing a financial plan or a kitchen renovation, but when it comes to a weight loss plan they are only too happy to grab the latest one-size-fits-all scheme that addresses a narrow window of their life (usually diet) and then when it doesn't work, blame themselves and choose another. Through the use of assessment tools, exercises in centering, developing personal awareness, listening to the body and stress management, BLISS LIFESTYLE will help you realize what you need to release or add to the whole of your life. As opposed to a focus of deprivation and blame you will be concentrating on your strengths and your preferences. You will learn to: 1.Develop more awareness of what areas of your life need to be changed to optimize health 2.Discipline your patterns of diet and exercise 3.Identify and deal with stressors that may be triggers to over-eating 4.Become more sensitive to your needs and how to take care of them without turning to food 5.Balance taking care of loved ones in a way that benefits everyone involved 6.Consult your inner-knowing about your choices instead of relying on "expert" advice 7.Utilize the ABC model for stress resolution and problem-solving 8.Give your anger and pain your caring attention instead of "stuffing" those emotions 9.Be less reactive to external influences to your peace of mind 10.Become aware of the power of your internal dialogue and use it to your advantage 11.Take moments throughout the day to center yourself so that you no longer fall into automatic, unhealthy patterns of behavior 12.Soften the harshness of your self-criticism and change to positive reinforcement 13.Design and fine-tune a daily Bliss Lifestyle Plan that will allow you to maintain a healthy weight Follow your own unique bliss and you will have an abundant, happy life at a weight that is healthy for you. Why not start now?

El "Atlas del comportamiento sexual humano" ofrece una completa vision de conjunto de la sexualidad y las practicas sexuales en el mundo. Sus mapas y graficos a todo color ilustran de un modo claro y accesible las diferencias y los sorprendentes paralelos existentes entre distintos paises y culturas. Tambien ponen de manifiesto hasta que punto el comportamiento sexual y las actitudes sociales hacia el sexo vienen determinadas por la nacionalidad, la raza o la religion, asi como por la edad y el genero. Los temas tratados en sus diferentes apartados van del impulso sexual o la reproduccion a la clonacion y el futuro del sexo, pasando por la homosexualidad, el cibersexo, la pornografia o la prostitucion. El volumen se completa con una cronologia, glosario, comentarios a los mapas, tablas y un indice analitico que facilitan su consulta y convierten el presente atlas en una herramienta imprescindible para cualquier persona interesada en la materia.