From executives complaining that their teams don't contribute ideas to employees giving up because their input isn't valued--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels. Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints. Becoming a courageous culture means building teams of microinnovators, problem solvers, and customer advocates working together. In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is "sticky" for both customers and employees. In Courageous Cultures, you'll learn practical tools that help you: Learn the difference between microinnovators, problem solvers, and customer advocates and how they work together. See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking. Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees. Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization. This book provides you with the practical tools to uncover, leverage, and scale the best ideas from every level of your organization.

A must-have resource for building collaboration and trust when the wrong word or phrase can set someone off. In many workplaces today, workplace conflict is an escalating issue.  The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting.  Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.  Powerful Phrases for Dealing with Workplace Conflict is an essential resource for all employees (and their managers) who are looking for help on how to navigate frequent workplace conflicts, including with their boss and other difficult people, so they can rebuild trust, collaboration, and ultimately enjoy more influence at work.   Leadership and workplace culture experts Karin Hurt and David Dye share practical and easy-to-follow tactics such as: Over 50 actual phrases you can use to deescalate common workplace conflict situations and build trust. Sample dialogs to demonstrate how phrasing improves interactions. Critical communication tools to ensure workplace issues are addressed before they fester and become more difficult to manage. Findings and real-world cases from a workplace conflict survey conducted by the authors.

Want a better relationship with your boss, but don't know where to start? Are you working to be the best "boss" possible, but having trouble making deeper connection? Do you feel stuck in the middle trying to please a boss while being a good leader for your team? Most people leave the magic of what could be a career-changing relationship with their boss untapped. They follow traditional boss-subordinate protocol: say little, don't rock the boat, and stay out of the way. This outstanding guide provides a practical step-by-step approach to the most challenging bosses and scenarios (e.g. dealing with a moody, disengaged boss, or jerky boss; getting your boss to trust you; persuading your boss to your point of view; finding out where you really stand). The assessment tools and exercises help leaders on both sides of the relationship to communicate their opportunities and goals, and to develop specific strategies for improving their relationship. The practical advice experienced executive, Karin Hurt shares in Overcoming an Imperfect Boss is a must read for leaders yearning to make a bigger impact in their career. This book will help you become the boss you wish you had.