The definitive guide to implementing Baldrige Criteria in any organization-from the team that has worked with 19 Malcolm Baldrige Award winners ***This book features one of the newly announced Baldrige Award 2016 recipients and the first ever long-term care facility, Kindred Nursing and Rehabilitation--Mountain Valley*** For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: * Drive employee engagement to exciting new levels * Create an organizational culture that energizes everyone * Maintain upward momentum, even in a downturn * Counteract negativity and entitlement with positive feedback * Get your senior managers on board and up to speed * Cultivate strong leaders and build powerful teams * Accelerate excellence throughout your organization Whether you're a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it's a complete master class in succeeding and leading-the Malcolm Baldrige way.

Junior doctor Simon Sparrow (Dirk Bogarde) gains a position at St Swithin's Hospital in London and ends up sharing 'digs' with a bunch of slightly older young medics, all of whom have failed the previous year on account of their inability to keep to the curriculum. Sparrow tries to find a balance between the antics of his new peers and the ever-terrifying Sir Lancelot Spratt, chief surgeon at St Swithin's and a man on the lookout for miscreant doctors wherever they may be. Menaced by the advances of his landlady's daughter, and feelings for one of the nurses, will Sparrow be able to qualify?

The flight to avoid the killing... It's 1968. The Cold War is hot, the Vietnam War is raging, and the women's movement is beating a far-distant drum. When Austin Starr's husband decides to protest the war by emigrating from Texas to Canada, she goes along, with the biblical dictate of "whither-thou-goest I will go" ringing in her ears. Leads to murder... No activist herself, Austin is homesick, drowning in culture shock, and now, her husband has been accused of murdering a fellow draft resister, the black-sheep son of a U.S. Senator. Alone and ill-equipped to negotiate in a foreign country, she is befriended by Larissa Klimenko, the daughter of Austin's Russian history professor. A desperate race to find the truth... The Mounties aren't supposed to harass draft-age boys but the truth is very different, especially when political pressure is applied by both the victim's father and the Canadian prime minister's office. They may have a reputation for always getting their man, but Austin is convinced this time they have the wrong one. Once courted by the CIA, and a lover of mystery and espionage novels, Austin launches her own investigation into the murder. When ominous letters warning her to stop her sleuthing turn into death threats, Austin must find the real killer or risk losing everything. Her love-and her life-are on the line.

The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence(r) by Glenn Bodinson and Kay Kendall shows you how to improve your healthcare organization faster than the competition and gives you a way to sustain every improvement. The book includes a senior leader planning phase that not only defines the transformation for the organization, but also designs the nine essential systems that must be in place in order for the organization to be successful. Innovative and exciting, The Executive Guide to Understanding and Implementing Baldrige in Healthcare offers the prescription for success as never before. How can healthcare organizations best excel? Most often they use the Malcolm Baldrige Criteria for Performing Excellence to improve their operations. But this method can take years to implement and achieve the desire results. Now, in The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence(r), Glenn Bodinson and Kay Kendall introduce a new approach, Evidence-Based Excellence(r) which can save time, money, and help organizations reach peak performances. The authors have worked with hundreds of applicants on the Performance Excellence journey, including 15 Baldrige Award recipients and 35 state level award winners. Identifying a set of common best practices, this book identifies what works and what doesn't. From role model strategies to assessments, processes, and best practices, the approach has proven effective whether an organization is just starting out, is on its way to success, or is accomplished in Performance Excellence. Written for healthcare leaders, The Executive Guide to Understanding and Implementing Baldrige in Healthcare focuses on nine essential systems that cut across the seven categories of Baldrige Criteria. While other books focus on large healthcare systems, this one features examples and case studies that show an incredible range of different kinds of healthcare organizations. A breakthrough approach that is as practical as it is exciting, The Executive Guide to Understanding and Implementing Baldrige in Healthcare offers a proven approach to improving healthcare, which can not only help you improve faster but stay ahead of the compet