This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly transforming our businesses and our society. Knowledge worker roles are being impacted, and as operations are being automated, business models are changing as the use of cloud-based services lowers costs and provides flexibility. This book provides a guide towards managing the environment of uncertainly caused by the rapid changes in technology by combining strategy and leadership to influence the environment, instil the right behaviours, and strengthen the skills that will enable businesses to be adaptive, responsive, and resilient.

This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly transforming our businesses and our society. Knowledge worker roles are being impacted, and as operations are being automated, business models are changing as the use of cloud-based services lowers costs and provides flexibility. This book provides a guide towards managing the environment of uncertainly caused by the rapid changes in technology by combining strategy and leadership to influence the environment, instil the right behaviours, and strengthen the skills that will enable businesses to be adaptive, responsive, and resilient.

We live with change. The losing sports team makes changes to become a winning team through the consistent and persistent application of proven principles applied pragmatically. The sports team trains differently, skills up, varies the plays and nurtures the players, brings new leadership, and takes time to resolve issues. The winning team comes from the emergent behavior of empowered emotional individuals who have ownership. They have pride in who they are and what they do and are prepared to do things differently, because their interests and values are aligned. The leadership works best when they are the change they wished to see and treated others as they themselves would be treated. Similarly, with COVID-19, where the environment was changed, behaviors were instilled, and outcomes were achieved. Having people want to do things differently was key to containing and living with COVID-19. Both the sports team and COVID-19 show how sustainable change is achieved. These same principles apply to the adoption and adaption of businesses to change whether it is driven by technology, cost savings, or regulatory. Sustainable change comes through having people do things differently and an overarching approach for crafting and shaping the required emergent behaviors is included within this book. A hands-on approach "fixing the pipes and helping people" is also provided within this book to enable the emotional empowered ownership required for change to support "I do Good Work, Change is Coming, Help Me with the Change, and I can do More".

Market dominance, increased shareholder value, lower costs and guaranteed service delivery go hand in hand. They can all be obtained through proven management techniques and using a set of recipes. The proven recipes for achieving success have been applied to everything from McDonald's fast food to Mercedes cars and Boeing jets. Now is the time to bring the recipes to the roles of knowledge workers. Whether you are a customer wanting to be treated properly, a busy CEO, an aspiring manager or an employee looking for a better workplace, the proven recipes are here for you. Henry Ford had the vision to create and apply the recipes for car manufacturing. Will you be the Henry Ford for knowledge workers? Keith Sherringham is a trusted advisor who diagnoses, prescribes and remedies business problems. With over fifteen years of experience, Keith has consulted for corporations, government and medium enterprises on business strategy, operation and management.