Twenty years after creating the phenomenal bestselling classic The One Minute Manager, Ken Blanchard returns to its roots with the most powerful and essential title in the series as he explores the skills needed to empower yourself to success. In this captivating business parable, bestselling author Ken Blanchard tells the story of Steve, a young advertising executive who is about to lose his job. During a series of talks with a gifted magician named Cayla, Steve comes to realize the power of taking responsibility for his situation and not playing the victim. Passing along the knowledge she has learned from The One Minute Manager, Cayla teaches Steve the three tricks of self leadership. These three techniques not only empower him to keep his job, but give him the skills he needs to keep growing, learning, and achieving. The primary message of SELF-LEADERSHIP AND THE ONE MINUTE MANAGER is that power, freedom, and autonomy come from having the right mindset and the skills needed to take personal responsibility for success.

A moving story, told in Ken Blanchard's appealing parable style, of how a local church can be either a blessing or a curse to their community.

The Most Loving Place in Town is the story of two men, a disillusioned church elder and a gifted young pastor, who recognize that their church has lost sight of its number one priority: loving God and each other. They begin a search, independently at first, to recapture their lost love and then together lead their fellowship in a successful discovery of the secret to becoming a beacon of love in their community. By the end of the story you clearly see and understand why this secret, so simple yet so profound, is vital and how to apply it to your own life and the life of your church.

Offering an array of fresh innovations to remedy the most daunting leadership challenges of today's complex and rapidly evolving world, this practical how-to guide is for anyone who has ever had qualms about his or her lack of leadership experience or imagined limitations. Everyone in a leadership or management role wants a quick and effective solution to the most severe problems. This book enables even a novice to proactively work through the largest challenges. Rather than providing clichés or superficial advice, the authors leverage the most impactful examples of key elements of leadership in a practical way that readers can translate to their own situations, no matter if they are in charge of a for-profit, not-for-profit, educational, religious, family, or social organization. The questions for analysis in each chapter specifically guide readers as they apply the material to their own experiences and challenges, making the insights pragmatic, relevant, and immediately useful. The book presents innovative tools and techniques, such as the use of Pascal's Wager to make momentous decisions despite gaps in relevant data and an uncertain future, as well as a way to reduce or eliminate the career-ending threat of any reader's most severe "Achilles' heel" vulnerabilities. The time management chapter supplies dozens of pragmatic ideas to do more in less time—and do it better; the chapter on "Quicksand Quadrants" enables any leader to quickly assess the optimal mix of approaches in any situation. It all adds up to an essential—and user-friendly—manual for every leader at every level.

In the tradition of the bestselling book The One Minute Manager, authors Ken Blanchard and S. Truett Cathy, entrepreneur and founder of Chic-fil-A restaurants, present The Generosity Factor ---a parable that demonstrates the virtues of generosity. It s the story of a meeting between the Broker---a young man on his way up the corporate ladder who has the illusion of success, yet deep inside feels insignificant---and the Executive---the CEO of a very large and successful company who claims the greatest joy in his life is his ability to give to others. Thinking he might get a competitive edge by meeting with the Executive, the Broker s worldview is turned upside down as he talks to the Executive and hears the principles that form his life. He calls it The Generosity Factor ---a way to give time, talent, treasure, and touch to those in need. Providing a unique twist on what it means to thrive in business, at home, and in life, this story will forever change your definition of success."

Set in the high-stakes world of global business, The System is a fast-paced thriller that takes readers on a roller-coaster ride of cutting-edge business developments, corporate espionage, and ruthless takeovers, where the last man standing may just be the one to get away with murder.Tim Hunt and David Atkinson are on the brink of a business breakthrough that promises to save David's lumbering old-economy behemoth, Quenetics-and put the company way ahead of its competitors by applying Tim's revolutionary (and top-secret) intelligent agent technology. But as rumors of their "killer app" begin to spread, they become the target of a cunning rival, who will stop at nothing to thwart their plans. As the pressure mounts to fend off an impending shareholder mutiny, Tim and David wonder who is behind the sinister plot that threatens much more than the business.As entertaining as it is informative, this page-turner delivers a powerful new approach to achieving-and sustaining-market domination in a world full of surprise, threat, and mystery.

Now a major motion picture! Everyone deserves a second chance on the course--and in life. Join golf pro Wally Armstrong and author Ken Blanchard as they condense decades of practical know-how into a simple book with an incredible, inspiring message: sometimes we all need a mulligan. Meet Paul McAllister. An Ivy League-educated founder of a multimillion-dollar business, Paul was a success in almost everything except life and golf. It only took one Pro-Am afternoon, one short putt, and one airborne putter to send his world flying in a different direction: a mulligan! Golf's gracious do-over, a mulligan, was the beginning of Paul's own second chance. Guided by the wisdom and advice of an old pro, Paul learned about priorities, self-confidence, and playing a good game both on and off the course. You'll learn all about: The importance of friendships The true meaning of forgiveness Detaching from outcomes and embracing positivity The value of having mentors to guide you along the way Written in a parable style, The Mulligan will give you a second chance to change it all, improving your life and your golf game along the way. Praise for The Mulligan: "Wally Armstrong and Ken Blanchard not only understand golf, but life and the value of relationships. They have put together a story that should warm your heart, help your golf game, and just may touch your life." --Jack Nicklaus, golf legend and 1974 inductee to the World Golf Hall of Fame "For those who have learned that golf is more than just a game, The Mulligan will be welcome reading that will provide helpful insights not just for their golf game, but for their lives as well." --Ben Crenshaw, two-time Masters Champion and 2002 inductee to the World Golf Hall of Fame

Anthony Robbins calls it the new science of personal achievement. You'll call it the best thing that ever happened to you.

If you have ever dreamed of a better life, Unlimited Power will show you how to achieve the extraordinary quality of life you desire and deserve, and how to master your personal and professional life. Anthony Robbins has proven to millions through his books, tapes, and seminars that by harnessing the power of the mind you can do, have, achieve, and create anything you want for your life. He has shown heads of state, royalty, Olympic and professional athletes, movie stars, and children how to achieve. With Unlimited Power, he passionately and eloquently reveals the science of personal achievement and teaches you:

* How to find out what you really want
* The Seven Lies of Success
* How to reprogram your mind in minutes to eliminate fears and phobias
* The secret of creating instant rapport with anyone you meet
* How to duplicate the success of others
* The Five Keys to Wealth and Happiness

Unlimited Power is a revolutionary fitness book for the mind. It will show you, step by step, how to perform at your peak while gaining emotional and financial freedom, attaining leadership and self-confidence, and winning the cooperation of others. It will give you the knowledge and the courage to remake yourself and your world. Unlimited Power is a guidebook to superior performance in an age of success.

High Five! combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones.

Through the story of Alan Foster, a workplace one-man band, High Five! identifies the four key ingredients of winning teams. Although Alan is an effective producer, he is unwilling to share the spotlight by partnering on projects and is fired because, as his boss puts it, "Alan, we need good producers who are good team players, too." It is a bitter pill for him to swallow.

While mulling over his disappointment, he takes his son to his grade-five hockey practice, where it is clear that his son's team, the Riverbend Warriors, knows nothing about teamwork, either. When the team's two overworked coaches learn of Alan's plight, they persuade him to join their ranks, and he finds himself charged with teaching himself and the players the meaning of teamwork. With the help of a woman friend-a former girls' basketball coach who has "won more high school basketball championships than anyone"-Alan and the Warriors learn the magic of teamwork and that "none of us is as smart as all of us."

With its simple style and easy-to-follow techniques, High Five! is a must-read for anyone seeking to learn the value and power of teamwork.

Trust Works

How to build it--How to keep it

In this enlightening guide developed from his popular Trust Works training program, #1 bestselling author and management guru Ken Blanchard turns his vast knowledge and insight to one of the most timely and complex issues that affects all areas of our lives.

Once upon a time, a dog and a cat lived together with other animals and the humans who cared for them. But canine and feline did not trust each other--a situation that led to fighting, backbiting, and sabotaging that soon affected the whole household.

Unless their conflict was resolved, all of the pets would lose their home. Fortunately, a wise old parrot stepped in, teaching dog and cat the ABCDs of trust. As each became aware of the unconscious behaviors at the root of their hostility, dog and cat discovered how to change their behavior--a mutual transformation that created a happy, productive environment for all.

In Trust Works Ken Blanchard applies that fable to real-life situations to show anyone how to get along better with those around them. He outlines his ABCD trust model and uses it to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership.

In today's polarized society, building trust--and sustaining it--has never been more important or seemingly elusive. Trust Works provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony.

From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people hone their own leadership skills and develop the potential of those around them, transforming their businesses in the process.

In Leading at a Higher Level, Blanchard has brought together everything he has learned about world-class leadership. Readers can benefit from the advice that has helped thousands of organisations become more people-oriented, customer-centred, and performance-driven.

Updated throughout, this new edition contains two powerful, important new chapters and also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organisations. Most importantly, this book will help readers dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout their entire life.

What do your colleagues, spouse and kids have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between 'GOTcha' (catching people doing things wrong) and 'Whale Done!' (catching people doing things right). A management classic from the author of the multi-million-copy bestseller THE ONE MINUTE MANAGER.

RAVING FANS!

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

'Raving Fans' is written in the parable style of the bestselling 'The One Minute Manager' and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. 'Raving Fans' includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

By the bestselling author of The One Minute Manager, a business parable that teaches organizations to cope successfully with change. Every day organizations around the world launch change initiatives - often big, expensive ones - designed to improve the status quo. Yet 50 to 70 percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization's resources, energy and morale. So, Who or what is killing change? That's what you'll find out in this delightful whodunit. The story features a Columbo-style detective named Agent who's investigating the murder of yet another Change. One by one, Agent interviews thirteen prime suspects, including a myopic leader named Vision; a chronically tardy manager named Urgency; an executive named Communication whose laryngitis makes communication all but impossible; and several other dubious characters. The suspects are sure to sound familiar, and you're bound to relate them to your own workplace. In the end, Agent solves the case in a way that will inspire you to become an effective Change Agent in your own organization.

Ken Blanchard's Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in "Helping People Win at Work," Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard's techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line. Ridge introduces WD-40 Company's year-round performance review system, explaining its goals, features, and the cultural changes it requires. Next, he shares his leadership point of view: what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation come from. Finally, Blanchard explains why WD-40 Company's Partnering for Performance system works so well--and how to leverage its high-value techniques in your organization. In this book, you'll learn how to: - Stop building failure into your mentoring of employees- Set goals using the SMART approach: specific, motivational, attainable, relevant and trackable- Help people move through all four stages of mastery- Create a culture that shares knowledge and encourages nonstop learning "I'm thrilled that the first book in our "Leading at a Higher Level" series is with Garry Ridge, president of WD-40 Company. For years I've been concerned about how people's performance is evaluated. People are often forced into a normal distribution curve, or even worse, rank ordered. Not only does this not build trust, it also does not hold managers responsible for coaching people and helping them win. The manager's responsibility is focused on sorting people out. When I was a college professor, I always gave my students the final exam at the beginning of the course and spent the rest of the semester helping them answer the questions so that they could get an A. Life is all about getting As, not some stupid normal distribution curve. Garry Ridge got this, and wow What a difference it has made in WD-40
Company's performance."--Ken Blanchard "When I first heard Ken talk about giving his final exam at the beginning of the course and then teaching students the answers so they could get an A, it blew me away. Why don't we do that in business? So that's exactly what I did at WD-40 Company when we set up our 'Don't Mark My Paper, Help Me Get an A' performance management system. Has it made a difference? You'd better believe it. Ever since we began the system, our company's annual sales have more than tripled, from $100 million to more than $339 million. And we've accomplished this feat while making the company a great place to work."--Garry Ridge

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

With so many start-ups struggling to survive beyond their first year of trading, what are the key things that will ensure a business makes the right start? Multi-million copy selling author Ken Blanchard returns with much-needed advice on how to create and sustain a successful business, delivered in the inimitable ONE MINUTE style. THE ONE MINUTE ENTREPRENEUR focuses on three key areas: 1. Finance and how to manage your money effectively 2. People and the importance of empowerment 3. Customers and how to take care of them Why one minute you may ask? Well, in the words of Ken Blanchard, the best advice we ever received was given in less than a minute. THE ONE MINUTE ENTREPRENEUR contains all the short but meaningful insights that we've come to expect from this publishing phenomenon, delivered in a highly accessible way and with a splash of wry humour.

A tale of leadership in a class of its own, House on Fire!, winner of the 2020 Next Generation Indie Book Award, moves past tips and techniques to uncover the heart of leadership transformation that occurs when people see differently and serve differently. House on Fire! follows Sophie, a young investigative journalist searching for answers whose sources for a story on leadership principles in a high-purpose organization get mixed up in a series of mysterious fires around Pittsburgh. Along the way Sophie meets Jeb, a handsome firefighter and leadership partner at The House who is working to determine who is behind the mysterious fires targeting local Christians. Despite herself, Sophie finds herself falling for Jeb and tension mounts as she comes face to face with her past. Will Sophie confront her fear of fire and help solve the arsons before Jeb gets hurt or worse? Based on the conviction that leadership transformation in the real world is more caught in the context of community than taught by a single textbook, Ken Jennings and Mike McCormick brilliantly bring leadership development to life through an integrated team of characters, each contributing to the personal growth of the others. Fit for the new landscape of leadership, House on Fire! specifically helps those navigating the shift from leading a company to leading a cause, from command and control to team empowerment, or from leading an organization to transforming a community. Readers follow Sophie as she explores the intersection of faith and Servant Leadership in high purpose organizations and discover how to put Serving Leadership to work in their own high-purpose organization today.

Take Care of Your Customers--or Someone Else Will

Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.

In characteristic Blanchard style, "Legendary Service: The Key Is to Care" is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job.

PRAISE FOR "LEGENDARY SERVICE"

""Read this book and establish a service culture in your organization."" -- Horst Schulze, Chairman/CEO, Capella Hotel Group

""Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always."" -- Mark King, CEO and President, TaylorMade Golf

""Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it."" -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of "Creating Magic" and "The Customer Rules"

""Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service."" -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of "Lead with LUV"

""Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today "" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo

""Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity."" -- Leonardo Inghilleri, coauthor of "Exceptional Service, Exceptional Profit"

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book. Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

The powerful parable that has helped millions to see their lives and work in a new way -- now revised and updated to celebrate 20 years of working with greater purpose! It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible -- until she discovers an incredibly successful workplace down the street, where the employees are so alive and passionate that people stop just to watch them work! FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business experts and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled. Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, and to live with greater purpose and happiness. FISH! will help you discover the amazing power that is already inside you to make a positive difference -- wherever you are in life.

CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.

It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.

Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career.

As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, singlehandedly setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.

Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.

If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.

Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.