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Who should read this book? This is a must read if you're a newcomer
to predictive dialers and responsible for analyzing, recommending
and deploying inbound and outbound call center solutions; or, if
you're in the midst of implementing a predictive dialer,
For anyone analyzing, recommending and deploying predictive dialers
in outbound call centers, this book explains how they work, how to
get the maximum benefit from them in automating telemarketing,
customer service and collection calls.
Who should read this book? This is a must read if you're a newcomer
to predictive dialers and responsible for analyzing, recommending
and deploying inbound and outbound call center solutions; or, if
you're in the midst of implementing a predictive dialer,
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