This edition of managing tourism services strives to promote and instill a strong customer-centric orientation in the reader. Therefore, the title places strong emphasis on service orientation and the content focuses on managerial functions as means of enhancing the experience of the tourist. This has led to the introduction of new chapters such as service people management and the consequence of tourism. Several existing chapters rewritten to enhance the customer-centric and service-orientated focus of this edition. Several new South African case studies and applications are included to ensure a truly South African perspective.

What makes the Focus agricultural sciences grade 12 course unique? Ample high-quality photographs, illustrations, diagrams and graphs that support the text and engage learners; key questions provide an overview of the content the learners will be exposed to in the chapters, and key words provide clarity on unfamiliar concepts; the exam practice pages not only serve as revision exercises, but they also prepare learners for the exam as they contain a variety of questions that assess basic, moderate to high, and higher-order thinking skills. Focus on exam success! Fully CAPS compliant; opportunities for exam practice and assessment; complete programme of assessment provided; used and tested in schools throughout South Africa; supports and engages learners for success.