This book is a result of the European Experience Exchange (EUREX) project sponsored by the European Systems and Software Initiative for Software Best Practice in Europe. The EUREX project analyzed the industrial and economic impact and the common aspects and differences between and among more than 300 Software Process Improvement Experiments sponsored by the EU. Metrics is a basis for software process improvements. This book presents experiences from a number of metrics applications in European software companies and gives experience-based ideas and models for the Why, When, What, and How of metrics for the management and the improvement of software processes.

CAiSE 2000 was the 12th in the series of International Conferences on Advanced Information Systems Engineering. In the year 2000 the conference returned to Stockholm where it was organized the very first time. Since that year, 1989, the CAiSE conferences have developed into an important forum for the presentation and exchange of research results and practical experiences within the field of Information Systems Engineering. The objective of the CAiSE conference series is to bring together researchers and practitioners in the field of information systems engineering to meet annually in order to discuss evolving research issues and applications in this field. The CAiSE conference series also aims to provide an opportunity for young scientists to establish relationships with senior scientists in their areas of interest. Stockholm is an important center of research and development for some of the leading IT and communications companies in Europe and indeed, in the world. In tune with this environment, a major theme of CAiSE 2000 was "information systems and services in a digitized world." This theme reflects the vast improvements in communication technology, including the increasing use of Internet and WWW, that has taken place over the last years, and that has led to better communication and easier information access in general. In addition, this development has initiated changes in the way organizations cooperate and trade.

The Nordic Conference on Advanced Information Systems Engineering (CAiSE) is an annual international conference for users, developers and researchers of information systems technology and methodology. A distinctive characteristic of the CAiSE conference series is the objective to appeal to advanced practitioners as well as to researchers, and to promote communication between the two groups. In this second CAiSE conference, the program was divided into two types of sessions that were not run in parallel: Technical Paper sessions, with formally reviewed technical papers, and Practice and Experience sessions, with invited speakers and panel discussions. The proceedings include the formally reviewed technical papers and abstracts of the invited presentations. The technical papers present important international (mainly European) work in Information Systems Engineering within such areas as conceptual modelling, prototyping, requirements engineering, design support, software process modelling, tool design, and tool experiences. The abstracts of invited speakers' presentations give an indication of current best industrial practice.