Empowering Knowledge Workers New Ways to Leverage Case Management Adaptive Case Management allows productivity improvements to be measured in both financial and non-financial terms, including reduced re-work, improved customer, and employee satisfaction. In part, by bringing areas of work previously "under the radar" when performed in purely ad hoc environments into greater visibility, Adaptive Case Management offers the ability to prioritize activities across multiple cases, balancing workloads, as well as monitoring quality, timeliness and speed. Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. There is a broad and collaborative synthesis of case data that is at the heart of what makes Adaptive Case Management "adaptive" and is also the basic driver for why it needs to be so. Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively. Co-authors of this ground-breaking book include industry experts Keith Swenson, Nathaniel Palmer, Steinar Carlsen, Keith Harrison-Broninski et al * Automated Guidance for Case Management: Science or Fiction? * Bottom-up Process Discovery using Knowledge Engineering Techniques * Identity Management via ACM * Innovative Organizations Act Like Systems, Not Machines * Justifying ACM: Why We Need a Paradigm Shift in BPM * Knowledge Work and Case Management * Mastering Knowledge Flow: Aligning Social Network, Knowledge Use and Process Design * Where is ACM Today? Realities and Opportunities Real-World Award-Winning Case Studies * Axle Group Holdings Ltd * CargoNet AS * Department of Transport South Africa * Directorate for the Construction of Facilities for Euro 2012 * FleetOne * Info Edge India Ltd * Norwegian Courts Administration * Texas Office of the Attorney General Crime Victim Services Division * U.S. Department of Housing and Urban Development * UBS Bank Includes multiple diagrams, glossary of terms, index and more.

Customer-centric organizations are concerned about shrinking volumes of business, stiffer competition and ever-more demanding consumer expectations which have increased pressure on the bottom line.

The ability to successfully manage the customer value chain across the life cycle of a customer is the key to the survival of any company today. Business processes must react to changing and diverse customer needs and interactions to ensure efficient and effective outcomes.

This important book looks at the shifting nature of consumers and the workplace, and how BPM and associated emergent technologies will play a part in shaping the companies of the future.

BPM's promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. If you are just embarking on using its methods and tools, these authors have a wealth of experience to learn from and build on.

Whether you are a business manager or an Information Technology practitioner, this special collection will provide valuable information about what BPM can do for you-and how to apply it.

SPOTLIGHT ON BUSINESS INTELLIGENCE This special focus illustrates how Business Process Management (BPM) and Business Intelligence (BI) are increasingly intertwined. Linking business intelligence and business process management creates stronger operational business intelligence. Users seek more intelligent business process capabilities in order to remain competitive within their fields and industries. BPM vendors realize they need to improve their business processes, rules and event management offerings with greater intelligence or analytics capabilities. THE BUSINESS VALUE OF BPM AND WORKFLOW Introduces new key concepts and sets out the business case for workflow technology and BPM. This perspective is covered by papers that provide practical information on Business Process Management (including case studies) designed for an audience of business users. STANDARDS AND TECHNOLOGY BPM standards have evolved from technical nuance to a business imperative. This perspective is covered by papers on system structure and values, operation and scalability issues, written for an audience of Information Technology (IT) professionals.

Authored by members of WfMC, OMG and other key participants in the development of BPMN 2.0, the BPMN 2.0 Handbook brings together industry thought-leaders and international experts in this space. Exclusive and unique contributions examine a variety of aspects that start with an introduction of what's new in BPMN 2.0, and look closely at interchange, analytics, conformance, optimization, simulation and more from a technical perspective. The authors also address the business imperative for adoption of the standard by examining best practice guidelines, BPMN business strategy and the human interface including real-life case studies. Other critical chapters tackle the practical aspects of making a BPMN model executable and the basic timeline analysis of a BPMN model. This book is for business people who want to understand the how and why of BPMN 2.0 in simple non-jargon terms and the strategy and motivation for its adoption within the corporation. It is also for the technical practitioner seeking current insights into the BPMN 2.0 standard and how to take advantage of its powerful capabilities.

Award-winning Case Studies in Workflow and Business Process Management

The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced workflow process and business process management concepts. The positive impact to their corporations includes increased revenues, more productive and satisfied employees, product enhancements, better customer service and quality improvements.

The question, "How can governments manage change organizationally and be agile operationally?" is answered in this special spotlight on BPM in Government with specific emphasis on the USA government where agencies, armed forces, states and cities are facing almost insurmountable challenges. This is a book for business people who just want to understand the how and why of process automation and integration in simple non-jargon terms. It is also for the technical person looking for current insights into where BPM standards are heading, tech-savvy ideas for implementations and more. Throughout the book international industry experts and thought leaders present significant new ideas and concepts to help you plan a successful future for your organization.

Implementation, Innovation and Excellence in Workflow and Business Process Management

Modelado de Procesos en BPMN

En BPMN, los "Procesos de Negocio" involucran la captura de una secuencia ordenada de las actividades e informacion de apoyo. Modelar un Proceso de Negocio implica representar como una empresa realiza sus objetivos centrales; los objetivos por si mismos son importantes, pero por el momento no son capturados por la notacion. Con BPMN, solo los procesos son modelados.
En el modelado de BPMN, se pueden percibir distintos niveles de modelado de procesos:

"Mapas de Procesos -Simples diagramas de flujo de las actividades; un diagrama de flujo sin mas detalle que el nombre de las actividades y tal vez la condiciones de decision mas generales. "

"Descripcion de Procesos -Proporcionan informacion mas extensa acerca del proceso, como las personas involucradas en llevarlo a cabo (roles), los datos, informacion, etc. "

"Modelos de Proceso -Diagramas de flujo detallados, con suficiente informacion como para poder analizar el proceso y simularlo. Ademas, esta clase de modelo mas detallado permite ejecutar directamente el modelo o bien importarlo a herramientas que puedan ejecutar ese proceso (con trabajo adicional). "

BPMN cubre todas estas clases de modelos y soporta cada nivel de detalle. Como tal, BPMN es una notacion basada en diagramas de flujo para definir procesos de negocio, desde los mas simples (por ejemplo vease la Figura 2-1) hasta los mas complejos y sofisticados para dar soporte a la ejecucion de procesos.