Whether you're in charge of a small business, a big department, or a growing corporation, you face more challenges than most managers. Smart Moves for People in Charge answers the big questions for people with big responsibilities. Easy-to-use checklists explain how leaders motivate and manage groups, uncover new ideas, stay close to customers, handle budgets, and find balance in a busy life.

Known for their expert advice on getting ahead in business and staying motivated on the job, Deep and Sussman now apply their popular, practical style to the vital task of any manager: problem solving. From honing communication skills and personal effectiveness strategies, delegating tasks, and holding employees accountable to assessing performance, hiring, firing, and dealing with a problematic boss of your own, Act on It will time and again provide the swiftest route to the best solution by applying a simple problem-solving technique:Analyze your situationChoose the best strategy andTrack your choiceSure to inspire confidence in high-level executives and general supervisors alike, Act on It is the foolproof decision-making handbook all managers need in their top drawer.

Deep and Sussman's Smart Moves and Smart Moves for People in Charge gave readers checklists for climbing the corporate ladder and taking on leadership tasks. Now, teamed with one of the country's premiere sales-training firms, they apply the same popular, practical approach to a vital task for any organization: selling. Whether you're introducing a product, marketing your small business's services, or selling your boss on a new idea, you'll benefit from checklists like these: Seven Fears All Buyers Share Thirteen Ways to Warm Up to Cold Calling Ten Different Ways to Set Your Asking Price Eight Questions to Help You Sell with Integrity For training, troubleshooting, and a quick review before every important call, sales professionals will be sold on Smart Moves for Selling.

"Smart Moves" has the right moves for every task managers face-writing reports, resolving conflicts, budgeting time, hiring employees, and much more. There are over 100,000 copies of this "Manager's Book of Lists" in print, as well as a dozen translations. Now Deep and Sussman have updated their management handbook to bring you even more steps to success. The 140 checklists in Smart Moves have been used by managers at Amoco, Westinghouse, Xerox, Hallmark Cards, and many other companies. Now you can work smarter with "Smart Moves."

Every day managers wish they could open their desks, pull out a power tool, and fix a knotty problem for good. Now they can reach for Power Tools. In what has been called "their inimitable, cut-to-the-core style," Deep and Sussman chop through the biggest challenges of management. Having consulted for organizations ranging from Alcoa to the Pittsburgh Symphony, from General Electric to Southwestern Bell, Deep and Sussman know the responsibilities managers face. And they know what works. Power Tools shows how to fix problems like these: Friction keeps team members from working well together? You'll make permanent improvements with Team Builder and Team Links. Setting strategy? You'll find half a dozen tools to help, from analyzing trends with Vista to Deep and Sussman's ten-step Strategic Planner. Employees complain it's hard to get useful customer feedback? Teach them the power of One-Finger Questions. Want to make your idea shine? Take five minutes and learn to Sell It. Here you'll find the techniques, tips, and tactical advice that consultants might provide, presented so clearly that they can be do-it-yourself projects with minimal costs. Power Tools is the toolbox that all managers should have in their desks.

Is your boss a Perfectionist," demanding flawless results? Do you have Can-Do" employees who can't deliver? Does a Drain" siphon away your time? You can win cooperation from these people before they block your productivity. What to Say to Get What You Want provides the right words to motivate, convince, or soothe almost any personality.