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This book helps quench the quest of knowledge of academicians,
researchers, and others interested in developing a complete and
critical understanding of consumer happiness. The relentless search
of happiness by humans is sought in different ways. Scientific
discussion on happiness for long was considered a forte of
Philosophers. Other disciplines seldom delved into this. But today
not only science but neuroscience, marketing, and other varied
fields have started delving into it and have developed a keen
interest. The book has been conceptualized on this line of thinking
and thus divided into two parts. The first part is customized
towards understanding various perspectives of happiness and the
relative importance of knowing the same. The first chapter of this
section is on the biological perspective of happiness. The second
is titled 'Behavioural perspective'. The third chapter is an
attempt to elucidate the cultural perspective of the concept of
happiness. The fourth is on the role of technology in inducing
happiness. Fifth and sixth are on theories of happiness and
measuring happiness, respectively. Knowledge about the different
perspective and theories has a wide range of benefits. It informs
us about how the brain works, interprets, and reacts. This
theoretical understanding helps us to move beyond the trial and
error methods towards a more scientific underpinning of adoption of
measures that would generate long-lasting happiness in consumers.
The second part of the book is dedicated toward understanding
consumer happiness from a neuroscience perspective, i.e. keeping
consumer happy. This segment has ten chapters. The first is on
differentiating the concept of happiness from satisfaction. The
second is on sensory marketing and happiness. The third deals with
the store design and shelving of products to generate happiness.
Fourth and fifth chapters relate to persuading the consumers. While
the fourth chapter is on developing persuasive messages and the
fifth is on subliminal messaging sixth chapter is on pricing and
seventh on advertising. The eighth chapter highlights the role of
emotions and the ninth is on the different factors that induce
happiness in consumers. The last chapter is about raising some
unanswered questions and food for thought for readers. Together the
contents of the book make for a complete understanding of the
concept of happiness and how it is shaping the world of marketing.
Addressing the 'what' and 'how' of consumer happiness in the same
book makes the book comprehensive.
How to understand human behaviour has been a very intriguing
question to medicine, computer science, economics, psychology and
finance. Each discipline has been trying to study and predict human
behaviour through surveys, laboratory-based experiments,
questionnaires, interviews, statistics, focus groups; the list is
endless. The lack of precision in the existing techniques to
predict human behaviour has motivated researchers to move beyond
the traditional and search for new and improved techniques.
Neuroscience has stepped in to fill this gap. It is based on the
assumption that human behaviour is a complex process which has a
neural basis and the locus of this process is the higher centre of
the brain. Both conscious and unconscious processing of stimulus in
the brain is responsible for generating behaviour. So if we could
develop a deeper understanding of how the brain functions to
generate behaviour, we would be more confident in our understanding
and prediction of consumer behaviour. The use of neuroscientific
techniques, like functional Magnetic Resonance Imaging (fMRI),
Electroencephalography (EEG), Evoked Response Potential (ERP), and
sensors to measure changes in one's physiological state, to
understand the mind of the consumer has just begun, and
professionals in the field see a huge opportunity for
neuromarketing in India. In the domain of neuromarketing, one
important question relates to the distinction between Indian and
other global consumers of commercial products. Are we different
from consumers across the globe? The answer is probably 'yes'. This
is documented by the fact that we find a distinct change in the
marketing strategy of companies; the methods to influence Indian
consumers are different from those adopted in other countries. This
gives rise to the question: what makes us different? The next
logical question that arises, assuming that we are different or
similar, is can we quantify it? Answering why, what and how we are
different marks the beginning of the book, followed by issues
related to the ethicality of using such techniques to promote
marketing, risk analysis in case of failure and future directions
in neuromarketing. The book intends to address each of these issues
so that a comprehensive reading in the subject matter would help
academicians to decipher consumer behaviour and build theory for
possible principles of application in the market.
This book helps quench the quest of knowledge of academicians,
researchers, and others interested in developing a complete and
critical understanding of consumer happiness. The relentless search
of happiness by humans is sought in different ways. Scientific
discussion on happiness for long was considered a forte of
Philosophers. Other disciplines seldom delved into this. But today
not only science but neuroscience, marketing, and other varied
fields have started delving into it and have developed a keen
interest. The book has been conceptualized on this line of thinking
and thus divided into two parts. The first part is customized
towards understanding various perspectives of happiness and the
relative importance of knowing the same. The first chapter of this
section is on the biological perspective of happiness. The second
is titled 'Behavioural perspective'. The third chapter is an
attempt to elucidate the cultural perspective of the concept of
happiness. The fourth is on the role of technology in inducing
happiness. Fifth and sixth are on theories of happiness and
measuring happiness, respectively. Knowledge about the different
perspective and theories has a wide range of benefits. It informs
us about how the brain works, interprets, and reacts. This
theoretical understanding helps us to move beyond the trial and
error methods towards a more scientific underpinning of adoption of
measures that would generate long-lasting happiness in consumers.
The second part of the book is dedicated toward understanding
consumer happiness from a neuroscience perspective, i.e. keeping
consumer happy. This segment has ten chapters. The first is on
differentiating the concept of happiness from satisfaction. The
second is on sensory marketing and happiness. The third deals with
the store design and shelving of products to generate happiness.
Fourth and fifth chapters relate to persuading the consumers. While
the fourth chapter is on developing persuasive messages and the
fifth is on subliminal messaging sixth chapter is on pricing and
seventh on advertising. The eighth chapter highlights the role of
emotions and the ninth is on the different factors that induce
happiness in consumers. The last chapter is about raising some
unanswered questions and food for thought for readers. Together the
contents of the book make for a complete understanding of the
concept of happiness and how it is shaping the world of marketing.
Addressing the 'what' and 'how' of consumer happiness in the same
book makes the book comprehensive.
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