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Governments have always required large public organizations, or
bureaucracies, to deliver on their promises. Yet most people
leading and managing those agencies lack understanding of the full
toolkit of values, insights and findings that are necessary.
Considering how public administration can learn from a wide range
of disciplines ranging from history and the humanities to
management and the social sciences, Marc Holzer delineates new ways
of transforming organizations and building trust in governments.
Reflecting upon the well-established field of studies on public
administration, this book examines how it might reposition itself
as society’s necessary and best investment. Concise and timely,
the book first draws on the arts and humanities for portrayals of
bureaucracy’s unintended impacts, before moving to highlight that
public organizations must deliver on governmental promises to build
trust with their stakeholders, outlining how willful blindness can
result in organizational disasters. Holzer concludes by confronting
the popular notion that governments should be run according to the
principles of the private sector, and provides an insightful
rethinking of how public administration should be practiced.
Demonstrating the full range of competencies necessary to manage
the public sector, Rethinking Public Administration will be
essential reading for all scholars and students of public
administration and management, public policy, government and
political science. Providing a practical approach to the topic, it
will also be advantageous to policymakers and other actors involved
in the public sector.
This book represents a major attempt to draw together two
fundamental streams of research: intergovernmental relations and
multi-level governance (MLG). Combining US and European schools of
thought, this timely volume outlines key areas of convergence and
divergence. IGR concerns interactions within the public sector and
is traditionally favored in America, whereas MLG is more pertinent
to the crossroads of the vertical (intergovernmental) and
horizontal (state-society) dimensions and is considered foremost a
European approach. The principal objective of this book is to
bridge the gap between academic communities on either side of the
Atlantic. Prominent scholars have gathered together for this volume
and their various contributions, both individually and as a whole,
provide a fresh and novel perspective on IGR and MLG and their
interconnections. This innovative book will be of particular appeal
to scholars and students of political science in America, Europe
and beyond as well as practitioners in US and EU governments. The
companion volume Policy, Performance and Management in Governance
and Intergovernmental Relations is also available from Edward Elgar
Publishing.
A productive society is dependent upon high-performing government.
This third edition of The Public Performance and Productivity
Handbook includes chapters from leading scholars, consultants, and
practitioners to explore all of the core elements of improvement.
Completely revised and focused on best practice, the handbook
comprehensively explores managing for high performance, measurement
and analysis, costs and finances, human resources, and cutting-edge
organizational tools. Its coverage of new and systematic management
approaches and well-defined measurement systems provides guidance
for organizations of all sizes to improve productivity and
performance. The contributors discuss such topics as
accountability, organizational effectiveness after budget cuts, the
complementary roles of human capital and "big data," and how to
teach performance management in the classroom and in public
organizations. The handbook is accompanied by an online companion
volume providing examples of performance measurement and
improvement manuals across a wide variety of public organizations.
The Public Performance and Productivity Handbook, Third Edition, is
required reading for all public administration practitioners, as
well as for students and scholars interested in the state of the
public performance and productivity field.
The ability to create and sustain partnerships is a skill and a
strategic capacity that utilizes the strengths and offsets the
weaknesses of each actor. Partnerships between the public and
private sectors allow each to enjoy the benefits of the other: the
public sector benefits from increased entrepreneurship and the
private sector utilizes public authority and processes to achieve
economic and community revitalization. Partnership Governance in
Public Management describes what partnership is in the public
sector, as well as how it is managed, measured, and evaluated. Both
a theoretical and practical text, this book is a what, why, and how
examination of a key function of public management. Examining
governing capacity, community building, downtown revitalization,
and partnership governance through the lens of formalized
public-private partnerships - specifically, how these partnerships
are understood and sustained in our society - this book is
essential reading for students and practitioners with an interest
in partnership governance and public administration and management
more broadly. Chapters explore partnering technologies as a way to
bridge sectors, to produce results and a new sense of public
purpose, and to form a stable foundation for governance to
flourish.
The ability to create and sustain partnerships is a skill and a
strategic capacity that utilizes the strengths and offsets the
weaknesses of each actor. Partnerships between the public and
private sectors allow each to enjoy the benefits of the other: the
public sector benefits from increased entrepreneurship and the
private sector utilizes public authority and processes to achieve
economic and community revitalization. Partnership Governance in
Public Management describes what partnership is in the public
sector, as well as how it is managed, measured, and evaluated. Both
a theoretical and practical text, this book is a what, why, and how
examination of a key function of public management. Examining
governing capacity, community building, downtown revitalization,
and partnership governance through the lens of formalized
public-private partnerships - specifically, how these partnerships
are understood and sustained in our society - this book is
essential reading for students and practitioners with an interest
in partnership governance and public administration and management
more broadly. Chapters explore partnering technologies as a way to
bridge sectors, to produce results and a new sense of public
purpose, and to form a stable foundation for governance to
flourish.
This volume in the "ASPA Classics" series compiles the most
influential contributions to the theory and practice of performance
measurement that have been published in various journals affiliated
with the American Society for Public Administration. The book
includes major sections of original text along with the readings,
and provides students and practitioners with a handy reference
source for theory development and practice improvement in
performance measurement. The coverage is broad, including methods
and techniques for developing effective performance measurement
systems, building performance-based management systems, and
sustaining performance-based budgeting. The articles are all
classics in the field that have endured the test of time and are
considered 'must reads' on performance measurement.
This innovative book presents a transatlantic comparison of
governance and Intergovernmental Relations (IGR) policy,
performance and management. By examining both analytical and
empirical differences and similarities between the European Union
and the United States, this comprehensive book provides a better
understanding of (inter) governmental systems, settings and actors
operating in the post New Public Management Era. The expert
contributors consider processes of policy formulation and
implementation from an intergovernmental point of view, examine
issues of performance and accountability that rise in IGR settings
and zoom in on the importance and implications of IGR for welfare.
Taken together, these insights provide an important next step into
the world of transatlantic research and comparison. This timely
book will appeal to academics and researchers involved in IGR and
Multi-Level Governance from the US and Europe as well as
post-graduate students in public administration and public policy.
Contributors: E. Anessi-Pessina, G. Bouckaert, T. Bovaird, P.J.
CamAes, E. CantA(1), C. Carbone, E. Charbonneau, L. Coleman, T.
Conlan, F. Ebinger, G. Fattore, C. Ferrario, H.G. Frederickson, S.
Grohs, J.L. Hall, J.S. Hall, J. Halligan, D. Hands, L. Hems, A.
Henderson, M. Holzer, P.L. Hupe, D. Johnson, S. Kuhlmann, M.
Laffin, J.W. Meek, E.A. Miller, L. Niklasson, P. Posner, R. Reiter,
N.M. Riccucci, P.S. Roberts, M.L. Seguiti, T. Steen, T. Toonen, E.
Wayenberg, C. Weissert, A. Zanardi
This volume includes perspectives on public service selected from
six decades of major public administration journals. Recurring
themes include: motivations to enter the public service, positive
and negative images of public servants and of government, conflicts
between loyalty to the organization and loyalty to the public,
morale, burnout, and tur
Through contemporary case studies of strategic management at work
in the US and Europe, this collection shows that it can no longer
be seen as a discipline for long term decisions but has become a
central feature of the public sector. Individual chapters offer
insights into strategic management capabilities at the national and
sub-national level.
Through contemporary case studies of strategic management at work
in the US and Europe, this collection shows that it can no longer
be seen as a discipline for long term decisions but has become a
central feature of the public sector. Individual chapters offer
insights into strategic management capabilities at the national and
sub-national level.
This volume includes perspectives on public service selected from
six decades of major public administration journals. Recurring
themes include: motivations to enter the public service, positive
and negative images of public servants and of government, conflicts
between loyalty to the organization and loyalty to the public,
morale, burnout, and turnover. The volume also includes
cross-national analyses of the public service in other systems,
proposals for rethinking public service systems, and questions as
to the future of the public service. It recaptures a long,
continuing debate as to the health of the public service, and in so
doing suggests agendas for university research and administrative
action.
Marc Holzer and Richard W. Schwester have written a textbook that
is distinct from the dozens of introductory public administration
books now in the academic marketplace. Their vision is a unique
blend of substance and style-a text that is both informative and
enlivening, capturing the evolving nature of the field. The book
explores the traditional, essential elements of public
administration such as organizational theory, human resource
management, leadership, program evaluation and policy analysis,
budgeting, and the politics of public administration. Artwork
depicts bureaucratic issues, reinforcing each chapter's themes and
creating an informative and aesthetically engaging textbook, while
charts, graphs, diagrams, and illustrations add dimensions to the
text's overviews of public administration. New to this edition are
three sections that provide a natural flow and progression of the
material. Section I provides the theoretical construct of public
administration, section II provides actionable material for public
administrators, while section III deals with the future of public
organizations through the lens of performance improvement and the
techniques available to achieve such improvement. Each chapter is
complemented by key terms and supplementary readings, and video
cases and simulations offer a gateway to engaging students,
encouraging them to immerse themselves in virtual problem-solving
experiences-testing theory and skills through real-time practical
applications. Students will deal with issues related to
unemployment, budgeting, the environment, crime and education. The
book is accompanied by a comprehensive online Instructors' Manual,
complete with PowerPoint slides for each chapter, case studies,
relevant YouTube videos to illustrate chapter content, additional
artwork, webinars, and relevant films and tv shows to better engage
students in important themes of public service. This text, then, is
very much a dynamic learning system designed to enliven the
teaching of public administration, improve the learning experience,
and help motivate students of public service to become
problem-solving public servants.
Marc Holzer and Richard W. Schwester have written a textbook that
is distinct from the dozens of introductory public administration
books now in the academic marketplace. Their vision is a unique
blend of substance and style-a text that is both informative and
enlivening, capturing the evolving nature of the field. The book
explores the traditional, essential elements of public
administration such as organizational theory, human resource
management, leadership, program evaluation and policy analysis,
budgeting, and the politics of public administration. Artwork
depicts bureaucratic issues, reinforcing each chapter's themes and
creating an informative and aesthetically engaging textbook, while
charts, graphs, diagrams, and illustrations add dimensions to the
text's overviews of public administration. New to this edition are
three sections that provide a natural flow and progression of the
material. Section I provides the theoretical construct of public
administration, section II provides actionable material for public
administrators, while section III deals with the future of public
organizations through the lens of performance improvement and the
techniques available to achieve such improvement. Each chapter is
complemented by key terms and supplementary readings, and video
cases and simulations offer a gateway to engaging students,
encouraging them to immerse themselves in virtual problem-solving
experiences-testing theory and skills through real-time practical
applications. Students will deal with issues related to
unemployment, budgeting, the environment, crime and education. The
book is accompanied by a comprehensive online Instructors' Manual,
complete with PowerPoint slides for each chapter, case studies,
relevant YouTube videos to illustrate chapter content, additional
artwork, webinars, and relevant films and tv shows to better engage
students in important themes of public service. This text, then, is
very much a dynamic learning system designed to enliven the
teaching of public administration, improve the learning experience,
and help motivate students of public service to become
problem-solving public servants.
This volume in the "ASPA Classics" series compiles the most
influential contributions to the theory and practice of performance
measurement that have been published in various journals affiliated
with the American Society for Public Administration. The book
includes major sections of original text along with the readings,
and provides students and practitioners with a handy reference
source for theory development and practice improvement in
performance measurement. The coverage is broad, including methods
and techniques for developing effective performance measurement
systems, building performance-based management systems, and
sustaining performance-based budgeting. The articles are all
classics in the field that have endured the test of time and are
considered 'must reads' on performance measurement.
As governments across the world increasingly adopt information and
communication technology to improve their efficiency and
effectiveness, they are gradually providing opportunities for
citizen participation and engagement online. The use of Internet
technologies raises the possibility for large-scale e-democracy and
enhances the degree and quality of public participation in
government. Active Citizen Participation in E-Government: A Global
Perspective focuses on the issues and challenges involving adoption
and implementation of online civic engagement initiatives globally
and will serve as a valuable guide to governments in their efforts
to enable active citizen participation. This book details the
efforts of governments and public agencies in providing proper
channels for engaging their citizens and presents a wide range of
research on approaches undertaken by governments across the world
in facilitating active citizen participation online.
Governments are increasingly turning to the Internet to provide
public services. The move towards e-governance not only impacts the
efficiency and effectiveness of public service, but also has the
potential to transform the nature of government interactions with
citizens. E-Governance and Civic Engagement: Factors and
Determinants of E-Democracy examines how e-government facilitates
online public reporting, two-way communication and debate, online
citizen participation in decision-making, and citizen satisfaction
with e-governance. The book explores the impacts from governments
that have engaged their citizens online, discusses issues and
challenges in adopting and implementing online civic engagement
initiatives globally, and helps guide practitioners in their
transition to e-governance.
A internationally renowned academic and a local practitioner
combine insights and experiences to aid local government leaders in
assessing public service alternatives. Their framework is
straightforward and goes well beyond the simplistic assumptions of
economies of scale. This book could not be more timely.
The Digital Governance in Municipalities Worldwide Survey assessed
the practice of digital governance in large municipalities
worldwide in 2009. This research, replicating our continuing
surveys in 2003, 2005 and 2007, evaluated the websites of
municipalities in terms of digital governance and ranked them on a
global scale. Simply stated, digital governance includes both
digital government (delivery of public service) and digital
democracy (citizen participation in governance). Specifically, we
analyzed security, usability, and content of websites, the type of
online services currently being offered, and citizen response and
participation through websites established by municipal governments
(Holzer & Kim, 2007).
Attracting competent, committed candidates to government public
service professions is of ongoing concern to government leaders,
recruiters, and citizens. Without employees capable of achieving
governments' objectives, acceptable standards in the democratic
delivery of public services are difficult to achieve.
Traditionally, choosing government public service professions was
considered the response to a special calling and to an affinity
with employment environments imbued with the public service ethos.
With public services now delivered from a multi-sectored
environment, the locus of the public service ethos is open to
debate. The two main goals of this research were to identify what
most strongly predicts the decisions of public and business
administration graduate students to enter government public service
professions and to assess the public service ethos among a set of
career choice predictors from relevant literatures.
American governments are developing performance measurement systems
to make them more responsive and to increase the quality of
services they provide. Concerns have emerged, however, that
government- initiated performance measurement has not convinced
citizens of its effectiveness due to several dysfunctional effects.
Some scholars argue, therefore, that citizens should be involved in
government performance measurement activities. This book provides
evidence, confirming that public deliberation appears to have
contributed to the building of fairer, more transparent and more
reflective performance measurement systems, and to the enhancement
of beneficial effects of performance measurement on democracy and
management. It is important to note, however, that these effects
have resulted from the fulfillment of conditions of public
deliberation-political equality, inclusiveness, deliberation,
authority, and non- tyranny- as theorists have suggested. The
analysis should be useful to professionals in Performance
Management and Citizen Participation, or anyone else who is
developing a performance measurement system for making his or her
organizations more accountable.
This book presents persuasive arguments in support of public
service and those who work within it. The authors argue that some
services are only appropriate to government control: public safety,
highways, armed and emergency services, parks, and public schools.
Other services are operated/undertaken by government in response to
problems that society and the private sector have failed to solve:
housing, transportation, clean air and water, and so on. In both
instances, the public sector requires complex problem-solving
processesunever simple solutionsuand, despite the negative images
of (bumbling) bureaucrats imprinted on the public consciousness,
Government at Work shows how public servants do difficult jobs
well. Marc Holzer and Kathe Callahan compile evidence that
creativity, productivity, and excellence are not strangers to, but
often characteristic of, government programs. The public sectorAEs
innovative problem-solving should be exploited in the attack on
complex problems as they emerge in our society.
This book presents persuasive arguments in support of public
service and those who work within it. The authors argue that some
services are only appropriate to government control: public safety,
highways, armed and emergency services, parks, and public schools.
Other services are operated/undertaken by government in response to
problems that society and the private sector have failed to solve:
housing, transportation, clean air and water, and so on. In both
instances, the public sector requires complex problem-solving
processesunever simple solutionsuand, despite the negative images
of (bumbling) bureaucrats imprinted on the public consciousness,
Government at Work shows how public servants do difficult jobs
well. Marc Holzer and Kathe Callahan compile evidence that
creativity, productivity, and excellence are not strangers to, but
often characteristic of, government programs. The public sectorAEs
innovative problem-solving should be exploited in the attack on
complex problems as they emerge in our society.
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