The Operator's Manual for the New Administration explains how government works and how to make it work to advance policy goals and objectives. Bringing decades of experience in government administration, the authors have identified eight key tools-leadership, performance, people, money, contracting, technology, innovation, and collaboration-that executives must utilize in order to be successful.

The 'managing for results' movement that began in the early 1990s has now reached adolescence and is creating new challenges for government managers. After spending years creating planning and performance-measuring systems, managers and policy makers now need to focus on how to use performance information to make data-driven decisions. Managing Results for 2005 describes through a series of case studies the progress being made in federal, state, and local governments in managing for results. Part I increases our understanding about the potential use of performance information in government. It starts with a chapter on how government leaders can overcome obstacles to using performance information. Another chapter presents a comprehensive framework for tying performance to the budget process. The book provides specific examples of how performance information has been used to dramatically improve program outcomes. Part II presents case studies on the use of performance information to improve results in a range of federal agencies, in Texas state government, and in the City of Baltimore. As pioneering efforts, these examples do not all present success stories; nevertheless, the lessons learned will be instructive to public managers as the 'managing for results' movement advances toward maturity.

In their introduction, the editors of New Ways of Doing Business assert that in retrospect, it will be apparent that today's government, that of the early years of the 21st century, "was undergoing its most significant transformation since the decade of the 1930's when direct government-delivered services grew significantly as part of the New Deal." This newest volume in the IBM Endowment for the Business of Government series is an invaluable guide to navigating the sometimes controversial changes taking place in the internal operations of government, the delivery of services to citizens, and the delivery of environmental programs. Possibly the most monumental change taking place in our modern government is the lessening allegiance to the old model of in-house, in-departmental performance of tasks. The new model asks "how and by whom can the tasks of government best be performed?" The answer sometimes lies with another inter-governmental department, leading to an in-house atmosphere of healthy competition and entrepreneurship, and sometimes with outside contractors. New Ways of Doing Business provides descriptions and guidelines for successfully navigating management under the new model. There are also dramatic new ways in which services to the public can now be delivered: via the Internet, via contracts with private organizations, and via faith-based initiatives and business improvement districts. Experts provide valuable checklists and guidelines and case studies exploring the merits and disadvantages of these new service delivery routes. Finally, New Ways of Doing Business explores what the editors call one of the most highly experimental policy arenas in government, that of the delivery of environmental programs. The authors of these articles explain via case study analysis many of the innovative programs currently in existence, and postulate that the traditional "command-and-control" stance of government to businesses will be superceded by a flexibility that will allow for incre

E-Government 2001 provides in-depth case studies of the "state" of e-government today. The book chronicles the "early days" of e-government and presents a collective snapshot in time as to where governments at the federal, state, and local levels are today as they continue their march toward e-government. Case studies include analysis of the use of auction models by government, privacy strategies for e-government, e-commerce applications in government, the use of the Internet to deliver government services, and a study of how state employment agencies are using technology to provide improved service. From these case studies, Mark A. Abramson and Grady E. Means develop six initial lessons which government leaders should know before undertaking major e-government initiatives. The lessons should prove valuable to all executives who aspire to transform their organizations from traditional bureaucracies to e-enabled organizations."

To understand the challenges of political leadership and how top executives succeed in accomplishing an Administration s objectives, business-in-government experts Paul R. Lawrence and Mark A. Abramson present the findings of a four-year study of top political appointees in the Obama Administration. The 42 participants Deputy Secretaries and agency heads provide case studies of how each approaches the management challenges and achieves the mission of their organization. Full of behind-the-scenes insights and practical advice from government political executives on how they face management challenges in real time, What Government Does: How Political Executives Manage offers indispensable insights to current and prospective political appointees and everyone interested in understanding how leaders make government agencies more effective. The new book, a follow-up to their previous book, Paths to Making a Difference: Leading in Government, presents an insightful framework of what government does. Instead of thinking about government by policy area, the authors present an alternative approach in which government executives are categorized by the type of agency they are managing. The book includes chapters on Deputy Secretaries, producers, regulators, infrastructors, scientists, and collaborators."

In recognition of its 20th anniversary, The IBM Center for the Business of Government offers a retrospective of the most significant changes in government management during that period and looks forward over the next 20 years to offer alternative scenarios as to what government management might look like by the year 2040. Part I will discuss significant management improvements in the federal government over the past 20 years, based in part on a crowdsourced survey of knowledgeable government officials and public administration experts in the field. It will draw on themes and topics examined in the 350 IBM Center reports published over the past two decades. Part II will outline alternative scenarios of how government might change over the coming 20 years. The scenarios will be developed based on a series of envisioning sessions which are bringing together practitioners and academics to examine the future. The scenarios will be supplemented with short essays on various topics. Part II will also include essays by winners of the Center's Challenge Grant competition. Challenge Grant winners will be awarded grants to identify futuristic visions of government in 2040. Contributions by Mark A. Abramson, David A. Bray, Daniel J. Chenok, Lee Feldman, Lora Frecks, Hollie Russon Gilman, Lori Gordon, John M. Kamensky, Michael J. Keegan, W. Henry Lambright, Tad McGalliard, Shelley H. Metzenbaum, Marc Ott, Sukumar Rao, and Darrell M. West.

In recognition of its 20th anniversary, The IBM Center for the Business of Government offers a retrospective of the most significant changes in government management during that period and looks forward over the next 20 years to offer alternative scenarios as to what government management might look like by the year 2040. Part I will discuss significant management improvements in the federal government over the past 20 years, based in part on a crowdsourced survey of knowledgeable government officials and public administration experts in the field. It will draw on themes and topics examined in the 350 IBM Center reports published over the past two decades. Part II will outline alternative scenarios of how government might change over the coming 20 years. The scenarios will be developed based on a series of envisioning sessions which are bringing together practitioners and academics to examine the future. The scenarios will be supplemented with short essays on various topics. Part II will also include essays by winners of the Center's Challenge Grant competition. Challenge Grant winners will be awarded grants to identify futuristic visions of government in 2040. Contributions by Mark A. Abramson, David A. Bray, Daniel J. Chenok, Lee Feldman, Lora Frecks, Hollie Russon Gilman, Lori Gordon, John M. Kamensky, Michael J. Keegan, W. Henry Lambright, Tad McGalliard, Shelley H. Metzenbaum, Marc Ott, Sukumar Rao, and Darrell M. West.

Getting It Done was written for those who have answered the call to public service. Now, in this 2017 edition, the editors of IBM's Center for The Business of Government series have assembled a comprehensive guide to navigating the current environment of government, and what government leaders ought to know to survive and thrive with respect to the ways it's evolved over the years. Concise analyses of the roles and responsibilities of those involved in any political decision accompany informative and instructional chapters, each highlighting a key step any public servant must take to ensure they do all they can for the people and causes they represent. From the patient and careful study of an issue, to the assembly of a trusted advisory team and the development and execution of a focused vision and agenda, leaders of all kinds will find some part of this book to incorporate into their own leadership strategies, for which this book's expert and pragmatic insights prove a refreshing boon.

Getting It Done was written for those who have answered the call to public service. Now, in this 2017 edition, the editors of IBM's Center for The Business of Government series have assembled a comprehensive guide to navigating the current environment of government, and what government leaders ought to know to survive and thrive with respect to the ways it's evolved over the years. Concise analyses of the roles and responsibilities of those involved in any political decision accompany informative and instructional chapters, each highlighting a key step any public servant must take to ensure they do all they can for the people and causes they represent. From the patient and careful study of an issue, to the assembly of a trusted advisory team and the development and execution of a focused vision and agenda, leaders of all kinds will find some part of this book to incorporate into their own leadership strategies, for which this book's expert and pragmatic insights prove a refreshing boon.

Succeeding as a Political Executive: Fifty Insights from Experience is based on the real-life experience of 64 high-level executives who served in the Obama Administration. Most were at the agency head level. From 2009 to 2015, the authors conducted a series of interviews with these individuals, gaining insights into running government organizations. This book is aimed at those interested in the transition of power to the next presidential administration starting in 2017.

Succeeding as a Political Executive: Fifty Insights from Experience is based on the real-life experience of 64 high-level executives who served in the Obama Administration. Most were at the agency head level. From 2009 to 2015, the authors conducted a series of interviews with these individuals, gaining insights into running government organizations. This book is aimed at those interested in the transition of power to the next presidential administration starting in 2017.

To understand the challenges of political leadership and how top executives succeed in accomplishing an Administration s objectives, business-in-government experts Paul R. Lawrence and Mark A. Abramson present the findings of a four-year study of top political appointees in the Obama Administration. The 42 participants Deputy Secretaries and agency heads provide case studies of how each approaches the management challenges and achieves the mission of their organization. Full of behind-the-scenes insights and practical advice from government political executives on how they face management challenges in real time, What Government Does: How Political Executives Manage offers indispensable insights to current and prospective political appointees and everyone interested in understanding how leaders make government agencies more effective. The new book, a follow-up to their previous book, Paths to Making a Difference: Leading in Government, presents an insightful framework of what government does. Instead of thinking about government by policy area, the authors present an alternative approach in which government executives are categorized by the type of agency they are managing. The book includes chapters on Deputy Secretaries, producers, regulators, infrastructors, scientists, and collaborators."

Getting It Done was written for those who have answered the call to public service. Now, in this revised edition, the editors of IBM's Center for The Business of Government series have assembled a comprehensive guide to navigating the current environment of government, and what government leaders ought to know to survive and thrive with respect to the ways it's evolved over the years. Concise analyses of the roles and responsibilities of those involved in any political decision accompany informative and instructional chapters, each highlighting a key step any public servant must take to ensure they do all they can for the people and causes they represent. From the patient and careful study of an issue, to the assembly of a trusted advisory team and the development and execution of a focused vision and agenda, leaders of all kinds will find some part of this book to incorporate into their own leadership strategies, for which this book's expert and pragmatic insights prove a refreshing boon.

To understand the challenges of political leadership and how top executives succeed in accomplishing an administration's objectives, business in government experts Paul R. Lawrence and Mark A. Abramson present the findings of a two year's study of top political appointees in the Obama administration. The participants-deputy secretaries and agency heads-provide case studies of how each approaches the management challenges and achieves the mission of their organization. Full of behind-the-scenes insights and practical advice from government political executives on how they face management challenges in real time, Paths to Making a Difference: Leading in Government offers indispensable insights to current and prospective political appointees and everyone interested in understanding how leaders work to make government agencies more effective.

To understand the challenges of political leadership and how top executives succeed in accomplishing an administration's objectives, business in government experts Paul R. Lawrence and Mark A. Abramson present the findings of a two year's study of top political appointees in the Obama administration. The participants deputy secretaries and agency heads provide case studies of how each approaches the management challenges and achieves the mission of their organization. Full of behind-the-scenes insights and practical advice from government political executives on how they face management challenges in real time, Paths to Making a Difference: Leading in Government offers indispensable insights to current and prospective political appointees and everyone interested in understanding how leaders work to make government agencies more effective.

The Operator's Manual for the New Administration explains how government works and how to make it work to advance policy goals and objectives. Bringing decades of experience in government administration, the authors have identified eight key tools-leadership, performance, people, money, contracting, technology, innovation, and collaboration-that executives must utilize in order to be successful.

Governments today face a growing set of challenges around the recruitment, retention, and management of their workforces. In short, the job of government today is straightforward: getting the best from its biggest assets-its people. Getting the most from people and building a workplace that promotes top performance is a huge challenge-one that we call "human capital management." Human capital management is increasingly important in an environment where governments are trying to directly improve the performance of their organizations by increasing the "outputs" of their people. The editors of Human Capital 2004 consider this essential element to an effective and efficient management of public agencies. After explaining the role of human capital management and its inherent challenges, the book is divided into two parts, each presenting compelling case studies. The first part explores the workplace challenges. Here the challenge is that of building a workplace, supported by an effective, streamlined personnel system, that promotes top performance. Case studies analyze the IRS, USAID, USPS, and civil service reform in Texas, Georgia, and Florida. The second challenge to human capital management relates to people. The challenge here is getting the most from people. The case studies considered in the portion of the book analyze the Air Force Materiel Command, the Upstate New York Veterans Healthcare Network, the Defense Leadership and Management Program, and the U.S. Army's program on officer retention.

As government faces more complex problems, and citizens expect more, the way government delivers services and results is changing rapidly. The traditional model of government agencies administering hundreds of programs by themselves is giving way to one-stop services and cross-agency results. This translation implies collaboration--within agencies; among agencies; among levels of governments; and among the public, private, and nonprofit sectors. The first part of this book describes what networks and partnerships are. The second part presents case examples of how collaborative approaches have actually worked in the public sector, when they should be used, and what it takes to manage and coordinate them.

As government faces more complex problems, and citizens expect more, the way government delivers services and results is changing rapidly. The traditional model of government agencies administering hundreds of programs by themselves is giving way to one-stop services and cross-agency results. This translation implies collaborationOCowithin agencies; among agencies; among levels of governments; and among the public, private, and nonprofit sectors. The first part of this book describes what networks and partnerships are. The second part presents case examples of how collaborative approaches have actually worked in the public sector, when they should be used, and what it takes to manage and coordinate them."

The ninth book in the IBM Endowment Series on the Business of Government, The Procurement Revolution continues the tradition of timely and vital information dissemination, which the series has come to stand for. Focusing on the profound and revolutionary changes the government has had and will have to make in its approach to procuring goods and services, this book strives to capture the creativity and energy that can and should be brought to government procurement.

This work provides in-depth case studies of the state of e-government today. The book chronicles the early days of e-government and presents a collective snapshot in time as to where governments - at the federal, state and local levels - are today as they continue their march toward e-government. Editors Abramson and Morin present a comprehensive progress report on e-government before a distinguished list of contributors discuss such varied topics as the quality of federal websites, technology and innovation in the State Department, online voting and the public-sector information security. Through grants for research and forms, the IBM Endowment for the Business of Government stimulates research and facilitates discussion on new approaches to improving the effectiveness of government at the federal, state, local and international levels.

Leaders provides six in-depth studies of leaders who demonstrate a new style of leadership for the 21st century. W. Henry Lambright describes how Dr. Francis Collins is leading the Human Genome Project at the National Institutes of Health. Norma Riccucci presents a case study of how Dr. Helene Gayle led the nation's fight against HIV/AIDS and other sexually transmitted diseases. Beryl Radin analyzes the leadership style of Donna Shalala at the Department of Health and Human Services. Robert B. Denhardt and Janet Vinzant Denhardt present case studies of three local government leaders who are redefining the job of the local government executives. Paul A. Teske and Mark Schneider describe how principals are changing the New York City school system. Mark Huddleston presents his conversations with the federal government's leading senior civil servants. From these case studies, Mark A. Abramson and Kevin M. Bacon describe how 21st century leaders differ from their predecessors and what organizations can do today to develop future 21st century leaders.

Innovation provides five in-depth studies on the 'state' of innovation in government today. Jonathan Walters analyzes what he has learned from studying winners of the Ford Foundation/Kennedy School Innovations in Government awards program. Sandford Borins examines the five building blocks of innovation. Janet Vinzant Denhardt and Robert Denhardt tell us how Phoenix created a culture of innovation within city government. William Eimicke studied San Diego County, California to find out how innovative programs can be implemented in a large county government. Scott Tarry presents five case studies of metropolitan airport authorities and how they attempted to foster innovation. From these case studies, Mark A. Abramson and Ian D. Littman discuss what we know about innovation and what we have learned about fostering, implementing, and replicating it. They also discuss the relationship between the innovator and innovation.

Transforming Organizations provides in-depth case studies of outstanding government executives who dramatically changed both the performance and management of their organizations. The book includes case studies of Dan Goldin of the National Aeronautics and Space Administration, Ken Kizer of the Veterans Health Administration, James Lee Witt of the Federal Emergency Management Agency, and four high-ranking government officials who changed procurement in the Department of Defense. In addition, the book includes interviews with NASA Administrator Goldin and FEMA's Director Witt. The volume also includes an essay by Ken Kizer on his experience transforming the Veterans Health Administration. From these case studies, Mark A. Abramson and Paul R. Lawrence develop eight lessons that all executives can learn from in transforming their organization: select the right person, involve key players, engage employees, and persevere.