Project Red Light is an invaluable resource for any business leader who wants to build a high performance team. Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of experiences and decisions that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer. Project Red Light covers a diverse field of topics, including: * Making continuous improvement a way of life for the team * Implementing a system where employees have the opportunity to rate and provide input on their service experiences * Improving team confidence, collaboration and contribution * Offering employees real empowerment opportunities * Partnering and coaching employees on project improvement fundamentals * Learning how to get employees interested and vested into the business they serve * Strengthening the employee relationship * Establishing Esprit de Corps Project Red Light is a useful resource for those leaders who want to get their employees on the s