Project Red Light is an invaluable resource for any business leader
who wants to build a high performance team. Author Mark Bitner
brings to life an improvement initiative that focuses on the
repetitive cycle of experiences and decisions that teams are
confronted with when delivering a service to a customer. In clear
and understandable language, Bitner explains how a leader can
implement a systematic approach to improving employee performance,
business processes, and ultimately the service provided to the
customer. Project Red Light covers a diverse field of topics,
including: * Making continuous improvement a way of life for the
team * Implementing a system where employees have the opportunity
to rate and provide input on their service experiences * Improving
team confidence, collaboration and contribution * Offering
employees real empowerment opportunities * Partnering and coaching
employees on project improvement fundamentals * Learning how to get
employees interested and vested into the business they serve *
Strengthening the employee relationship * Establishing Esprit de
Corps Project Red Light is a useful resource for those leaders who
want to get their employees on the s
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