Project Red Light (Paperback)

Project Red Light is an invaluable resource for any business leader who wants to build a high performance team. Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of experiences and decisions that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer. Project Red Light covers a diverse field of topics, including: * Making continuous improvement a way of life for the team * Implementing a system where employees have the opportunity to rate and provide input on their service experiences * Improving team confidence, collaboration and contribution * Offering employees real empowerment opportunities * Partnering and coaching employees on project improvement fundamentals * Learning how to get employees interested and vested into the business they serve * Strengthening the employee relationship * Establishing Esprit de Corps Project Red Light is a useful resource for those leaders who want to get their employees on the s

General

Imprint:	Iuniverse, Inc.
Country of origin:	United States
Release date:	November 2004
First published:	November 2004
Authors:	Mark A. Bitner
Dimensions:	229 x 152 x 4mm (L x W x T)
Format:	Paperback - Trade
Pages:	72
ISBN-13:	978-0-595-33056-0
Categories:	Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	0-595-33056-8
Barcode:	9780595330560

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