What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). The book proposes a conceptual framework to manage information quality for knowledge-based content, presenting four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers and information consumers. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable.

This book offers deep insights into the functioning of humanitarian organizations (HOs) from a managerial perspective. Presenting an in-depth case study on the International Committee of the Red Cross (ICRC), it demonstrates how HOs can professionalize the management of their operations by adapting the institutional logic of private corporations and applying their tools and frameworks in the context of a non-profit-organization. The authors discuss the advantages of effective stakeholder and change management for HOs, as well as the tensions caused by conflicting institutional logics and ethical conflicts that arise as a result of a violation of the principles of an HO. The book appeals to anyone interested in managing non-governmental organizations more effectively.

This book is about meetings and providing a new perspective from behavioural economics called nudging to make meetings more productive and enjoyable. Nudging hacks into the fast, automatic, subconscious system in human reasoning to breed success in every get-together. Once you know the foundations of focus, orientation, involvement, and commitment, the advantages of nudging are evident. The authors provide an explanation of nudge theory and 6 principles of how nudging affects our behavior. Examples from the actions and choices of the Dalai Lama, Ray Dalio, and Barack Obama demonstrate how nudging can make a difference. Based on theory, the book also gives 100 very practical nudges to improve meeting productivity that can be used by any meeting leader or participant.

This book is about meetings and providing a new perspective from behavioural economics called nudging to make meetings more productive and enjoyable. Nudging hacks into the fast, automatic, subconscious system in human reasoning to breed success in every get-together. Once you know the foundations of focus, orientation, involvement, and commitment, the advantages of nudging are evident. The authors provide an explanation of nudge theory and 6 principles of how nudging affects our behavior. Examples from the actions and choices of the Dalai Lama, Ray Dalio, and Barack Obama demonstrate how nudging can make a difference. Based on theory, the book also gives 100 very practical nudges to improve meeting productivity that can be used by any meeting leader or participant.

Das Buch hat das Ziel, der Kommunikationsperspektive im Wissenstransfer mehr Gewicht zu geben. Die Autoren gehen der Frage nach, wie Kommunikation gestaltet werden kann, um den internen und externen Wissenstransfer zu verbessern. Der erste Teil behandelt die theoretischen Grundlagen zur Wissenskommunikation aus Sicht der Forschung. Im zweiten Teil werden anhand von Fallstudien Methoden und Instrumente der Wissenskommunikation fur die Praxis erlautert. Im letzten Teil werden zum einen die Gestaltungsfaktoren von Wissenskommunikation, die anhand der Fallstudien erortert wurden, kritisch gewurdigt. Zum anderen werden anhand einer theoretischen Reflexion die Implikationen fur die weitere Forschung zum Konzept der Wissenskommunikation aufgezeigt. "

Kann man Kompetenz managen? Aufbauend auf den Erkenntnissen des Wissensmanagements beschreiben die Autoren die Entwicklung von Kompetenzen auf den Ebenen Individuum, Unternehmen und Konzern. Anhand von Leitfragen und eines Selbsttests lernen Fuhrungskrafte, die eigene Kompetenz und diejenige ihres Unternehmens zu managen.