First published in 1992, this second book in the series fully described the evaluation programme and seeks to answer pressing questions of policy and practice This book is split into four parts: Introduction to the pilot programme, the projects and their clients; the policy contexts; the objectives; the research methodology. The Process of care: financing, accommodation and service use, staffing, case management, joint working. Evaluation: Outcomes for clients and others, and costs, for each of the client's groups (people with learning difficulties, people with mental health problems, elderly people and people with physical disabilities). Finally this book aims to further discuss, Policy and practice implications.

First published in 1992, this second book in the series fully described the evaluation programme and seeks to answer pressing questions of policy and practice This book is split into four parts: Introduction to the pilot programme, the projects and their clients; the policy contexts; the objectives; the research methodology. The Process of care: financing, accommodation and service use, staffing, case management, joint working. Evaluation: Outcomes for clients and others, and costs, for each of the client's groups (people with learning difficulties, people with mental health problems, elderly people and people with physical disabilities). Finally this book aims to further discuss, Policy and practice implications.

How do we know if mental health services work? What are the best ways to measure the outcomes of care for people with mental health problems? This book contains five practical scales for assessing the outcomes of mental healthcare. They are the European versions of: Camberwell Assessment of Need (for unmet and met needs) Client Socio-demographic and Service Receipt Inventory (for service costs) Involvement Evaluation Questionnaire (for impact of care on family members) Lancashire Quality of Life Profile (for quality of life) Verona Service Satisfaction Scale (for service satisfaction). Each scale has been standardised (in Danish, Dutch, English, Italian and Spanish), and has been shown to be reliable and valid in all these European languages. The book contains full details of the development of these scales, manuals for their use, the scales themselves and instructions on how to use the results. These new measures will be invaluable to all those in research, evaluation, audit and management who have an interest in evidence-based policy and practice in mental healthcare.

Was bedeutet Web 2. 0 fur mein Unternehmen? Die Beantwortung dieser Frage ist derzeit eines der spannendsten Themen im Marketing und in der Unternehmenskommunikation. Allerdings auch eine der schwierigsten: Denn die Auseinandersetzung mit Web 2. 0 setzt ein neues unternehme- sches Denken voraus abseits der 30 Jahre lang verinnerlichten Regeln der Marketing-Kommunikation. Doch bevor die Frage nach den Auswirkungen von Web 2. 0 beantwortet werden kann, sollten wir die zunachst einfacher erscheinende Frage Was ist Web 2. 0 ?" stellen. Die Antworten darauf sind so vielschichtig wie das Internet und stark vom jeweiligen Standpunkt abhangig: Kommunikative User werfen den Begriff Blogs in die Runde, der Webmaster eines - line-Portals denkt an User Generated Content, der Betreiber eines - line-Shops furchtet die Meinungsbildung uber seine Produkte. Kommu- kationstheoretiker reden von der Partizipation des Konsumenten, und der Geschaftsfuhrer fragt: Gibt es ein Web 1. 0? Was also ist Web 2. 0? Zunachst einmal ist Web 2. 0 ein Synonym fur eine veranderte Sicht der Dinge. Dem Geschaftsfuhrer darf man getrost a- worten: Es gab kein Web 1. 0, aber dem Internet und seinen Nutzern st- den schon immer alle Bausteine fur Web 2. 0 zur Verfugung denn ein Grundprinzip des Internets ist seine demokratische Struktur: Jeder kann sowohl Konsument als auch Produzent sein, jeder kann mit jedem in K- takt treten, Meinungen konnen sich Diktaturen ausgenommen zens- frei und ungesteuert uber den Erdball verbreiten."