Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change.

This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as:

• interorganisational and interprofessional working
• leadership
• responding to the needs of service users
• the service environment
• accountability and risk
• working with a budget
• standards and quality
• managing change.

The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation.

Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

The first edition of this book was published in association with The Open University for the Managing Education Scheme by Open Learning (MESOL)

Canine and Feline Behavior for Veterinary Technicians and Nurses A complete and modern guide to the veterinary technician’s role in behavioral preventive services This fully revised second edition of Canine and Feline Behavior for Veterinary Technicians and Nurses presents a comprehensive, up-to-date guide for veterinary technicians and nurses seeking to understand their patients on a deeper level, implement preventive behavior medicine, and assist veterinarians with behavioral interventions. The book provides a grounding in the behavioral, mental, and emotional needs of dogs and cats, and offers an invaluable daily reference for daily interactions with patients and clients. Along with brand-new coverage of Fear Free® veterinary visits, the authors have included discussions of animal behavior and development, communication, behavior modification, problem prevention, and behavior solutions. A companion website offers more than 50 video tutorials, multiple choice questions, PowerPoint slides, and appendices. This Second Edition also provides: A thorough introduction to the role of veterinary technicians in animal behavior Comprehensive explorations of canine and feline behavior and development Discussion of the complexities and richness of the human-animal bond Details on implementing emotionally protective practices into the veterinary and husbandry care Practical strategies for learning and behavior modification, problem prevention, behavior solutions, and communication and connection amongst the animal behavior team Canine and Feline Behavior for Veterinary Technicians and Nurses is an essential reference for veterinary technicians and nurses, and will also benefit veterinary technology and nursing students seeking comprehensive information about an increasingly relevant topic.

Brimming with photos and graphics, the Zondervan Illustrated Bible Backgrounds Commentary walks you verse by verse through all the books of the New Testament. It's like slipping on a set of glasses that lets you read the Bible through the eyes of a first-century reader! Discoveries await you that will snap the world of the New Testament into gripping immediacy. Things that seem mystifying, puzzling, or obscure will take on tremendous meaning when you view them in their ancient context. You'll deepen your understanding of the teachings of Jesus. You'll discover the close, sometimes startling interplay between God's kingdom and the practical affairs of the church. Best of all, you'll gain a deepened awareness of the Bible's relevance for your life. Written in a clear, engaging style, this beautiful set provides a new and accessible approach that more technical expository and exegetical commentaries don't offer.

Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change.

This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as:

• interorganisational and interprofessional working
• leadership
• responding to the needs of service users
• the service environment
• accountability and risk
• working with a budget
• standards and quality
• managing change.

The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation.

Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

The first edition of this book was published in association with The Open University for the Managing Education Scheme by Open Learning (MESOL)

Life Among the Qallunaat is the story of Mini Aodla Freeman's experiences growing up in the Inuit communities of James Bay and her journey in the 1950s from her home to the strange land and stranger customs of the Qallunaat, those living south of the Arctic. Her extraordinary story, sometimes humourous and sometimes heartbreaking, illustrates an Inuit woman's movement between worlds and ways of understanding. It also provides a clear-eyed record of the changes that swept through Inuit communities in the 1940s and 1950s.Mini Aodla Freeman was born in 1936 on Cape Hope Island in James Bay. At the age of sixteen, she began nurse's training at Ste. Therese School in Fort George, Quebec, and in 1957 she moved to Ottawa to work as a translator for the then Department of Northern Affairs and Natural Resources. Her memoir, Life Among the Qallunaat, was published in 1978 and has been translated into French, German, and Greenlandic. Life Among the Qallunaat is the third book in the First Voices, First Texts series, which publishes lost or under appreciated texts by Indigenous writers. This reissue of Mini Aodla Freeman's path-breaking work includes new material, an interview with the author, and an afterword by Keavy Martin and Julie Rak, with Norma Dunning.

The word 'partnership' is often used to describe the relationship between health and social care providers and service users, but in reality this can appear to be empty rhetoric. Stakeholders may fulfil their obligations and use the language of service user involvement while traditional attitudes and practice remain unchanged. This inspiring book sets out how to make true partnership work. Built around the stories of real partnerships and written collaboratively with service users groups and individuals, it introduces the concept of 'growing spaces' where people can pool ideas, energy, skills and experience, resulting in joint effort and mutual reward. All the stages of making a partnership work are covered, starting with the growing conditions needed and how to sow the first seeds. Developing 'green shoots', which include confidence and trust, and signs of 'sickness', such as fear of speaking out, are discussed. The grassroots experiences which lay at the heart of the book exhibit an array of different forms of partnership and dispersal of good practice in action. This unique book will be essential reading for students and practitioners in health and social care, service users, as well as anyone involved in service user involvement and community development.