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Great leaders embrace a higher purpose to win. The Net Promoter
System shines as their guiding star. Few management ideas have
spread so far and wide as the Net Promoter System (NPS). Since its
conception almost two decades ago by customer loyalty guru Fred
Reichheld, thousands of companies around the world have adopted
it-from industrial titans such as Mercedes-Benz and Cummins to tech
giants like Apple and Amazon to digital innovators such as Warby
Parker and Peloton. Now, Reichheld has raised the bar yet again. In
Winning on Purpose, he demonstrates that the primary purpose of a
business should be to enrich the lives of its customers. Why?
Because when customers feel this love, they come back for more and
bring their friends-generating good profits. This is NPS 3.0 and it
puts a new take on the age-old Golden Rule-treat customers the way
you would want a loved one treated-at the heart of enduring
business success. As the compelling examples in this book
illustrate, companies with superior NPS consistently deliver higher
returns to shareholders across a wide array of industries. But
winning on purpose isn't easy. Reichheld also explains why many NPS
practitioners achieve just a small fraction of the system's full
potential, and he presents the newest thinking and best practices
for doing NPS right. He unveils the Earned Growth Rate (EGR): the
first reliable, complementary accounting measure that can truly
leverage the power of NPS. With keen insight and moving personal
stories, Reichheld advances the thinking and practice of NPS.
Winning on Purpose is your indispensable guide for inspiring
customer love within your own teams and using Net Promoter to
achieve both personal and business success.
This forward-thinking collection brings together over sixty essays
that invoke images to summon, interpret, and argue with visual
studies and its neighboring fields such as art history, media
studies, visual anthropology, critical theory, cultural studies,
and aesthetics. The product of a multi-year collaboration between
graduate students from around the world, spearheaded by James
Elkins, this one-of-a-kind anthology is a truly international,
interdisciplinary point of entry into cutting-edge visual studies
research. The book is fluid in relation to disciplines; it is
frequently inventive in relation to guiding theories; it is
unpredictable in its allegiance and interest in the past of the
discipline-reflecting the ongoing growth of visual studies.
This forward-thinking collection brings together over sixty essays
that invoke images to summon, interpret, and argue with visual
studies and its neighboring fields such as art history, media
studies, visual anthropology, critical theory, cultural studies,
and aesthetics. The product of a multi-year collaboration between
graduate students from around the world, spearheaded by James
Elkins, this one-of-a-kind anthology is a truly international,
interdisciplinary point of entry into cutting-edge visual studies
research. The book is fluid in relation to disciplines; it is
frequently inventive in relation to guiding theories; it is
unpredictable in its allegiance and interest in the past of the
discipline-reflecting the ongoing growth of visual studies.
How effective school partnerships can enhance the quality of
teaching and learning, and the creation of more vibrant,
cost-effective provision. How business and industry can take on a
more strategic and structured role in the construction of
meaningful learning experiences. How high-quality local authorities
can foster personalized provision in their own area.The success of
personalizing learning in schools depends on the effective working
together of all parties that form the education system. This book
examines the roles and responsibilities of the key stakeholders:
national government, local authorities, partnerships of schools and
the world of business and industry. The authors expose how the
current system fails a significant number of young people and the
economic well-being of the nation, and present a realistic
alternative perspective based upon examples of current practice at
local and national level. This growing base of evidence signposts
how the learning experiences of students can be truly transformed
through innovative and effective teaching and learning.
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