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Workers in the service industry face unique types and levels of
stress, and this problem is worsening. Many workers and
organizations are now recognizing work stress as a significant
personal and organizational cost, and seeing the need to evaluate a
range of organizational issues that present psychosocial hazards to
the workers. Occupational Stress in the Service Professions
introduces the reader to contemporary theoretical and research
issues and then provides a comprehensive international review of a
range of professions including nurses, correctional officers,
police, fire fighters, volunteers, academics, the clergy and
teachers. The book identifies the main sources of stress for these
specific occupation work groups, and the implications for
intervention. The range of contributions from researchers in
Australia, The Netherlands, Germany, Canada, United Kingdom, and
the United States presents an international perspective. Well
illustrated with case-studies of a number of organizations, the
book serves to explore the political and social nature of the work
stress problem. It then concludes with a chapter on the
implications for intervention, policy and the future and aims to
present a theoretical synthesis, applicable to the whole sector.
Graduate students, researchers, and high level HR professions will
find this an invaluable work.
Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognising work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers. Occupational Stress in the Service Professions introduces the reader to contemporary theoretical and research issues and then provides a comprehensive international review of a range of professions including nurses, correctional officers, police, fire fighters, prostitutes, volunteers, academics, the clergy and teachers and identifies the main sources of stress for these specific occupation work groups, and the implications for intervention. The range of contributions from researchers in Australia, The Netherlands, Germany, Canada, United Kingdom, and the United States presents an international perspective, well illustrated with case-studies of a number of organizations, which serves to explore the political and social nature of the work stress problem. It then concludes with a chapter on the implications for intervention, policy and the future and aims to present a theoretical synthesis, applicable to the whole sector. Graduate students, researchers and high level HR professions will find this an invaluable work.
This book presents research and best practice examples from the
Asia Pacific region to address the gap in global expertise on
psychosocial factors at work. It explores practices in the region
that promote healthy workplaces and workers by presenting research
from around the globe on issues such as telework, small and
medium-sized enterprises, disaster-struck areas, suicide
prevention, and workplace client violence. It discusses practical,
multidisciplinary efforts to address worker occupational health.
Further, it explores psychosocial risk and prevention, as well as
the significant role of cultural variations and practices in the
diverse range of countries covered.
This book presents research and best practice examples from the
Asia Pacific region to address the gap in global expertise on
psychosocial factors at work. It explores practices in the region
that promote healthy workplaces and workers by presenting research
from around the globe on issues such as telework, small and
medium-sized enterprises, disaster-struck areas, suicide
prevention, and workplace client violence. It discusses practical,
multidisciplinary efforts to address worker occupational health.
Further, it explores psychosocial risk and prevention, as well as
the significant role of cultural variations and practices in the
diverse range of countries covered.
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