From customer service to operations strategy, this comprehensive range of tutorials on managing activities provides a flexible package for tutors of courses at Certificate and Diploma level.;Part-time and short-course tutors should find the pack useful as it takes the grind out of preparing teaching materials from scratch, leaving time to structure the tutorials to suit the needs of different groups. Each activity pack contains: 20 self-contained tutorial sessions with a selection of activities; session plans and outcomes, clearly mapped to the MCI units and elements; instructions and timings for delivering the activities; hand-outs, worksheets and case studies; OHT masters clearly relating to the notes and handouts; guidance on evidence gathering and portfolio building.