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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Not currently available
IM Activity Pack: Managing Activities - Delivering Customer Service and Quality (Loose-leaf)
Loot Price: R4,191
Discovery Miles 41 910
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IM Activity Pack: Managing Activities - Delivering Customer Service and Quality (Loose-leaf)
Series: IM Activity Packs
Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available.
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From customer service to operations strategy, this comprehensive
range of tutorials on managing activities provides a flexible
package for tutors of courses at Certificate and Diploma
level.;Part-time and short-course tutors should find the pack
useful as it takes the grind out of preparing teaching materials
from scratch, leaving time to structure the tutorials to suit the
needs of different groups. Each activity pack contains: 20
self-contained tutorial sessions with a selection of activities;
session plans and outcomes, clearly mapped to the MCI units and
elements; instructions and timings for delivering the activities;
hand-outs, worksheets and case studies; OHT masters clearly
relating to the notes and handouts; guidance on evidence gathering
and portfolio building.
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