Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Music Video Games takes a look (and listen) at the popular genre of music games - video games in which music is at the forefront of player interaction and gameplay. With chapters on a wide variety of music games, ranging from well-known console games such as Guitar Hero and Rock Band to new, emerging games for smartphones and tablets, scholars from diverse disciplines and backgrounds discuss the history, development, and cultural impact of music games. Each chapter investigates important themes surrounding the ways in which we play music and play with music in video games. Starting with the precursors to music games - including Simon, the hand-held electronic music game from the 1980s, Michael Austin's collection goes on to discuss issues in musicianship and performance, authenticity and "selling out," and composing, creating, and learning music with video games. Including a glossary and detailed indices, Austin and his team shine a much needed light on the often overlooked subject of music video games.

Raised by devout Mormon parents, Vardis Fisher drifted from the faith after college. Yet throughout his long career, his writing consistently reflected Mormon thought. Beginning in the early 1930s, the public turned to Fisher's novels like Children of God to understand the increasingly visible Church of Jesus Christ of Latter-day Saints. His striking works vaulted him into the same literary tier as William Faulkner while his commercial success opened the New York publishing world to many of the founding figures in the Mormon literary canon. Michael Austin looks at Fisher as the first prominent American author to write sympathetically about the Church and examines his work against the backdrop of Mormon intellectual history. Engrossing and enlightening, Vardis Fisher illuminates the acclaimed author's impact on Mormon culture, American letters, and the literary tradition of the American West.

This book is based on an important but complicated question: How have nonprofit human service organizations sustained themselves over time? It documents the organizational histories of pioneering nonprofits that have unique missions and significant longevity - in one case, 157 years. This volume provides one of the few documented histories of nonprofit human service organizations and includes a cross-case analysis of the major themes that help to expand our understanding of organizational lifecycles with respect to organizational growth and resilience. The major themes appear in the form of clusters of organizations that are exemplars of: leadership (experiences of either founding or long-term executive directors); internal operations (capacity to respond to changing community needs); and external relations (capacity to develop unique and/or sustained relationships with funding sources and/or donor populations). These cases also provide students of nonprofit management with opportunities for case-based learning that complements the more time-limited and episodic teaching cases which rarely provide learners with a longitudinal perspective of nonprofit organizations. This book was originally published as a special issue of the Journal of Evidence-Based Social Work.

With 77 readings by some of the world's great thinkers, Reading the World is the only great ideas reader to offer a global perspective, allowing students to explore the development of ideas across cultures, an increasingly important approach in our diverse society. Selections strike a balance between Western and non-Western, classic and contemporary, verbal and visual, and longer and shorter. The new edition features a new chapter on Ethics & Empathy, a new casebook on Visual Arguments, 36 new readings in total, and new guidance on identifying and avoiding bias.

Inspire a new generation of capable and curious scientists. This book will help build pupils' understanding through clear explanations, practicals and skills-based activities, ensuring that they're ready for the next step in their learning and promoting a sense of cynefin through examples and contexts from all around Wales. - Improve working scientifically skills and prepare students for future lab work with practical skills and suggested activities highlighted throughout - Guide pupils through the trickier maths and literacy skills with key term definitions and worked examples with step-by-step solutions - Support a holistic approach with links between the 'what matters' statements in the Science and Technology Area of Learning and Experience (AoLE) - Boost progress using summaries to recap prior knowledge, alongside 'Check your understanding' questions to embed understanding - Develop pupils' curiosity and interest in science with historical context and examples, including many from across Wales

Inspire a new generation of capable and curious scientists. This book will help build pupils' understanding through clear explanations, practicals and skills-based activities, ensuring that they're ready for the next step in their learning and promoting a sense of cynefin through examples and contexts from all around Wales. - Improve working scientifically skills and prepare students for future lab work with practical skills and suggested activities highlighted throughout - Guide pupils through the trickier maths and literacy skills with key term definitions and worked examples with step-by-step solutions - Support a holistic approach with links between the 'what matters' statements in the Science and Technology Area of Learning and Experience (AoLE) - Boost progress using summaries to recap prior knowledge, alongside 'Check your understanding' questions to embed understanding - Develop pupils' curiosity and interest in science with historical context and examples, including many from across Wales

In the seventeenth and eighteenth centuries, popular works of literature attracted-as they attract today-sequels, prequels, franchises, continuations, and parodies. Sequels of all kinds demonstrate the economic realities of the literary marketplace. That they can do so, however, represents something fundamental about the way that human beings process narrative information. We crave narrative closure, but we also resist its finality, making such closure both inevitable and inadequate in human narratives. Many cultures have incorporated this fundamental ambiguity towards closure in the mythic framework that fuels their narrative imaginations. New Testaments examines both the inevitability and the inadequacy of closure in the sequels to four major works of literature written in England between 1660 and 1740: Paradise Lost, The Pilgrim's Progress, Robinson Crusoe, and Pamela. Each of these works spawned sequels that, while often very different from the original works, connected themselves to those works work through rhetorical strategies that can be loosely defined as figural. Such strategies came directly from the culture's two dominant religious narratives: the Old and the New Testaments of the Christian Bible-two vastly dissimilar works that were universally seen as complementary parts of a unified and coherent narrative.

Inspire a new generation of capable and curious scientists. This book will help build pupils' understanding through clear explanations, practicals and skills-based activities, ensuring that they're ready for the next step in their learning and promoting a sense of cynefin through examples and contexts from all around Wales. - Improve working scientifically skills and prepare students for future lab work with practical skills and suggested activities highlighted throughout - Guide pupils through the trickier maths and literacy skills with key term definitions and worked examples with step-by-step solutions - Support a holistic approach with links between the 'what matters' statements in the Science and Technology Area of Learning and Experience (AoLE) - Boost progress using summaries to recap prior knowledge, alongside 'Check your understanding' questions to embed understanding - Develop pupils' curiosity and interest in science with historical context and examples, including many from across Wales

Understanding the Book of Mormon on its own terms and through its two-way connection with the Bible Like the Hebrew Bible and the Christian Bible, the Book of Mormon uses narratives to develop ideas and present instruction. Michael Austin reveals how the Book of Mormon connects itself to narratives in the Christian Bible with many of the same tools that the New Testament used to connect itself to the Hebrew Bible to create the Christian Bible. As Austin shows, the canonical context for interpreting the Book of Mormon includes the Christian Bible, the Book of Mormon itself, and other writings and revelations that hold scriptural status in most Restoration denominations. Austin pays particular attention to how the Book of Mormon connects itself to the Christian Bible both to form a new canon and to use the canonical relationship to reframe and reinterpret biblical narratives. This canonical context provides an important and fruitful method for interpreting the Book of Mormon.

Build and assess your students' KS3 Science knowledge, understanding and skills through better learning techniques, ensuring a solid foundation for GCSE and further science study. Science Progress Student Book develops understanding of key facts and concepts with up-to-date content by topic and carefully designed questions and activities to encourage students to measure their own progress - Tests understanding and encourages student progression with hundreds of coded differentiated questions featured on every page - Assess your students' understanding of a topic with over 30 Show You Can Tasks that cover every topic - Builds 'working scientifically' skills by providing contexts and activities throughout that encourage students to use real scientist skills - Supports all learning abilities with easy to follow content, clear explanations and photos that encourage discussion - Examine students' technical vocabulary with free online access to an extended glossary, key word tests and answer hints

With 77 readings by some of the world's great thinkers, Reading the World is the only great ideas reader to offer a global perspective, allowing students to explore the development of ideas across cultures, an increasingly important approach in our diverse society. Selections strike a balance between Western and non-Western, classic and contemporary, verbal and visual, and longer and shorter. The new edition features a new chapter on Ethics & Empathy, a new casebook on Visual Arguments, 36 new readings in total and new guidance on identifying and avoiding bias.

This book is based on an important but complicated question: How have nonprofit human service organizations sustained themselves over time? It documents the organizational histories of pioneering nonprofits that have unique missions and significant longevity - in one case, 157 years. This volume provides one of the few documented histories of nonprofit human service organizations and includes a cross-case analysis of the major themes that help to expand our understanding of organizational lifecycles with respect to organizational growth and resilience. The major themes appear in the form of clusters of organizations that are exemplars of: leadership (experiences of either founding or long-term executive directors); internal operations (capacity to respond to changing community needs); and external relations (capacity to develop unique and/or sustained relationships with funding sources and/or donor populations). These cases also provide students of nonprofit management with opportunities for case-based learning that complements the more time-limited and episodic teaching cases which rarely provide learners with a longitudinal perspective of nonprofit organizations. This book was originally published as a special issue of the Journal of Evidence-Based Social Work.

Martina is a young cockroach who doesnt know coffee beans about love and marriage. Thats where her Cuban family comes in. While some of the Cucarachas offer her gifts to make her more attractive, only her grandmother gives her something really useful: some shocking advice. Full color.

Martina the beautiful cockroach doesn't know coffee beans about love and marriage. That's where her Cuban family comes in. While some of the Cucarachas offer her gifts to make her more attractive, only Abuela, her grandmother, gives her something really useful: un consejo incre ble, some shocking advice.

Winner of the 2021 Bandelier/Lavrin Book Prize from the Rocky Mountain Council for Latin American Studies 2021 Ermine Wheeler-Voegelin Award Honorable Mention from the American Society for Ethnohistory In Colonial Kinship: Guarani, Spaniards, and Africans in Paraguay, historian Shawn Michael Austin traces the history of conquest and colonization in Paraguay during the sixteenth and seventeenth centuries. Emphasizing the social and cultural agency of Guarani--one of the primary indigenous peoples of Paraguay--not only in Jesuit missions but also in colonial settlements and Indian pueblos scattered in and around the Spanish city of Asuncion, Austin argues that interethnic relations and cultural change in Paraguay can only be properly understood through the Guarani logic of kinship. In the colonial backwater of Paraguay, conquistadors were forced to marry into Guarani families in order to acquire indigenous tributaries, thereby becoming "brothers-in-law" (tovaja) to Guarani chieftains. This pattern of interethnic exchange infused colonial relations and institutions with Guarani social meanings and expectations of reciprocity that forever changed Spaniards, African slaves, and their descendants. Austin demonstrates that Guarani of diverse social and political positions actively shaped colonial society along indigenous lines.

Build and assess your students' KS3 Science knowledge, understanding and skills through better learning techniques, ensuring a solid foundation for GCSE and further science study. Science Progress Student Book develops understanding of key facts and concepts with up-to-date content by topic and carefully designed questions and activities to encourage students to measure their own progress - Tests understanding and encourages student progression with hundreds of coded differentiated questions featured on every page - Assess your students' understanding of a topic with over 30 Show You Can Tasks that cover every topic - Builds 'working scientifically' skills by providing contexts and activities throughout that encourage students to use real scientist skills - Supports all learning abilities with easy to follow content, clear explanations and photos that encourage discussion - Examine students' technical vocabulary with free online access to an extended glossary, key word tests and answer hints

Raised by devout Mormon parents, Vardis Fisher drifted from the faith after college. Yet throughout his long career, his writing consistently reflected Mormon thought. Beginning in the early 1930s, the public turned to Fisher's novels like Children of God to understand the increasingly visible Church of Jesus Christ of Latter-day Saints. His striking works vaulted him into the same literary tier as William Faulkner while his commercial success opened the New York publishing world to many of the founding figures in the Mormon literary canon. Michael Austin looks at Fisher as the first prominent American author to write sympathetically about the Church and examines his work against the backdrop of Mormon intellectual history. Engrossing and enlightening, Vardis Fisher illuminates the acclaimed author's impact on Mormon culture, American letters, and the literary tradition of the American West.

In Colonial Kinship, historian Shawn Michael Austin traces the history of conquest and colonization in Paraguay during the sixteenth and seventeenth centuries. Emphasizing the social and cultural agency of Guaraní - the indigenous people of Paraguay - not only in Jesuit missions but also in colonial settlements and Indian pueblos scattered in and around the Spanish city of Asuncion, Austin argues that interethnic relations and cultural change in Paraguay can only be properly understood through the Guaraní­ logic of kinship. In the colonial backwater of Paraguay, conquistadors were forced to marry into Guaraní­ families in order to acquire indigenous tributaries, thereby becoming "brothers-in-law" (tovají) to Guaraní­ chieftains. This pattern of interethnic exchange infused colonial relations and institutions with Guaraní­ social meanings and expectations of reciprocity that forever changed Spaniards, African slaves, and their descendants. Austin demonstrates that Guaraní­ of diverse social and political positions actively shaped colonial society along indigenous lines.

At the end of his first inaugural address, delivered to a nation deeply divided and on the brink of civil war, Abraham Lincoln concluded, "We are not enemies, but friends. We must not be enemies." Lincoln's words ring true today, especially for a new generation raised on political discourse that consists of vitriolic social media and the echo chambers of polarized news media. In We Must Not Be Enemies, Michael Austin combines American history, classical theories of democracy, and cognitive psychology to argue that the health of our democracy depends on our ability to disagree about important things while remaining friends. He argues that individual citizens can dramatically improve the quality of our democracy by changing the way that we interact with one another. Each of his main chapters advances a single argument, supported by contemporary evidence and drawing on lessons from American history. The seven arguments at the heart of the book are: 1. We need to learn how to be better friends with people we disagree with. 2. We should disagree more with people we already consider our friends. 3. We should argue for things and not just against things. 4. We have a moral responsibility to try to persuade other people to adopt positions that we consider morally important. 5. We have to understand what constitutes a good argument if we want to do more than shout at people and call them names. 6. We must realize that we are wrong about a lot of things that we think we are right about. 7. We should treat people with charity and kindness, not out of a sense of moral duty (though that's OK too), but because these are good rhetorical strategies in a democratic society. For anyone disturbed by the increasingly coarse and confrontational tone of too much of our political dialogue, We Must Not Be Enemies provides an essential starting point to restore the values that have provided the foundation for America's tradition of democratic persuasion.